Has anyone recently ordered any parts from Proficientperformance.com? I ordered a catback kit from them in late June, and was told it would be on backorder 2-3 weeks. However, 6 weeks later, I have no kit, and my credit card was charged for the full amount.

I have sent numerous messages to them, and have received no response. E-mails to their customer support are returned because the e-mail "was in queue" for 3 hours and would be deleted from queue (message undeliverable). E-mails to their sister companies have not been returned. E-mails sent through their online form have not been returned. They say that their online help is on from 8-5 PST, but at 4:30 PST, their service was already offline. (My work schedule is basically the same time as theirs, so I can't get to their online help during the day). This would be remedied if there was a phone number that I could call, but despite spending 20 minutes looking for a number on their website, nothing. They seem to want everything through e-mail.

The issue that I have with this is that my item has been backordered, yet I have been charged in full. Even on their FAQs, it states the following:

First, we check to see if the product(s) is in stock and ready for delivery. If so, we charge your card immediately so that we can ship your product(s) the same or next day that we received your order request. If the product(s) is not in stock or not ready for delivery, we will only run an authorization on your credit card to ensure that the funds are present, so that we can insure instant delivery when the product arrives from the manufacturer. If we don't have the item in stock, we will have the product(s) drop-shipped to help expedite the delivery process. In this case, the same guidelines apply; we will charge the card immediately if the manufacturer has the product(s) in stock and ready for delivery, or only run an authorization if the products are not ready for delivery.

What options do I have in this situation?

Call your credit card company and have them reverse the charges.

Then go get a custom cat-back built at a local shop for less $. :cool:

I was actually thinking about getting the Gibson stainless steel catback instead. I just need one to exit out the back because my Flowmaster hits the leaf spring when I go over a bump. Midas wants $250 to bend my existing Flowmaster kit to exit out the back. I said no way.

What options do I have in this situation?

Dispute the charge with your CC company in writing. They will probably ask you to resolve it with Proficientperformance.com, but you can tell them all of the steps you have already tried. They should reverse the charges because you were told you would not be charged until the merchandise was ready to ship.

Ditto to them. And if you do get a new system, dont get dynomax.

After finding a brand new phone number that was posted on their website, and calling the customer service line, Proficient Performance has gone out of business, and a company called Aaxel is taking over. However, no existing orders or backorders from Proficient Performance will be filled, so I'm screwed. I filed a dispute with the credit card company, and I'll see where that ends up. Next time, I'll just order from Summit.

Also, I checked the Southern California Better Business Bureau, they give Proficient Performance an "F" rating, the worst possible, because they did not respond to 7 other compaints. I also filed a complaint, so I'm interested to see what happens.