ksg
08-14-2003, 05:35 PM
My '94 Explorer liftgate bracket welds have broken and bracket has fully separated from the liftgate. I promptly drove down to my local dealer to seek repair under the current liftgate bracket recall.
I was told that Ford would pay only to "reinforce" the bracket, but first I would have to pay for reattachment of bracket to liftgate via welding.
This seems pretty stupid to me but the poges at Ford Customer Service just keep reading parts of the recall to me and also tell me reattachment is not covered. Has anyone had luck in getting Ford to repair a separated bracket under this safety recall?
I was told that Ford would pay only to "reinforce" the bracket, but first I would have to pay for reattachment of bracket to liftgate via welding.
This seems pretty stupid to me but the poges at Ford Customer Service just keep reading parts of the recall to me and also tell me reattachment is not covered. Has anyone had luck in getting Ford to repair a separated bracket under this safety recall?