RCWestcott
Member
- Joined
- August 16, 2016
- Messages
- 35
- Reaction score
- 2
- City, State
- Edmonton, AB
- Year, Model & Trim Level
- 2017 Explorer Platinum
- Callsign
- VE6RCW
My wife and I disagree as to what remedy we should reasonably expect Ford to offer based on this small gouge out of the hard plastic cover above the right-hand set of buttons on the steering wheel of my brand new 2017 Explorer Platinum:
The plastic piece cannot be replaced as the steering wheel can only be ordered as an entire assembly.
There are two new car managers playing "good cop / bad cop" with me. One offered to send it to a third-party plastic and leather repair shop for a cosmetic touch-up while the other thinks Ford can and should do the replacement option since it came from the factory with this damage - although the dealer didn't notice it during their PDI so there may be a battle over who pays since a new steering wheel runs over $1,200!
However small the damage, I think a new car, special ordered, and one I've been waiting on for 74 days, should come flawless. But I don't want to be unreasonable. . . What does the Forum think?
The plastic piece cannot be replaced as the steering wheel can only be ordered as an entire assembly.
There are two new car managers playing "good cop / bad cop" with me. One offered to send it to a third-party plastic and leather repair shop for a cosmetic touch-up while the other thinks Ford can and should do the replacement option since it came from the factory with this damage - although the dealer didn't notice it during their PDI so there may be a battle over who pays since a new steering wheel runs over $1,200!
However small the damage, I think a new car, special ordered, and one I've been waiting on for 74 days, should come flawless. But I don't want to be unreasonable. . . What does the Forum think?