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Performance Upgrades - Maintenance - Modifications - Problem Solving - Off-Road - Street Trucks. Covering the Explorer, ST, Sport, Lincoln Aviator, Sport Trac, Mercury Mountaineer, Mazda Navajo, Ford Ranger, Mazda Pickups, and the Aerostar. Featuring H.I. - Human Intelligence.
My 2015 was covered and hood was replaced at the 35 month/28k point...but not sure which warranty Ford used to replace the hood (36mo/36k or 5yr/unlimited).
Search on PTU and see if that is a concern for you...you can probably get the extended warranty cheaper by searching for ESP (see sticky about ESP at dealer cost), I bought one for about $1k less.
My dealer attempted to do the same thing...say they could fix the hood, but after reading all the posts on here I was adamant they replaced the hood (which they did).
Also, definitely get the paperwork...my dealer said the same about their computer was down and couldn't give me the paperwork...
The Nautilus is very nice, but it cracks me up that blwn busted on everyone how the 2020 Explorer ST is the greatest vehicle since the Model T yet goes for the Lincoln...awesome.
OP, do this ^
Your dealer is being a little lazy to fully troubleshoot the issue. A data recorder will give a good tech all the info required to fix your problem.