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Hello Astor, I understand the inconvenience this paint concern has caused you. Please remember, your new-vehicle limited warranty (bumper-to-bumper) is for 3 years or 36,000 miles, whichever one comes first. This covers manufacturer’s defects on your vehicle. Let’s review this for you. Please...

Hello Chris-74, Have you or anyone on this thread brought this up to your Ford Dealers? If not, I recommend you bring it in and get it diagnosed first. With the diagnosis, your dealer can look up any TSBs, recalls, or customer satisfaction programs that may apply to your vehicle. Also, please...

Let me look into this for you, Dustin Wiser. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number. Deysha

Hello Dustin Wiser, Have you brought this up to your Ford Dealer? If not, I recommend you bring it in and get it diagnosed first. With the diagnosis, your dealer can look up any TSBs, recalls, or customer satisfaction programs that may apply to your vehicle. Be sure to speak with the service...

Correct, blwnsmoke . However, you should always speak with your service manager about warranty of repairs. Especially with paint repairs, as they may vary. Some body shops may have a lifetime warranty, and some may have a 6 month warranty. It all depends on the body shop. Deysha

Hello Ronwag, I recommend bringing your vehicle to your local Ford Dealer and get it diagnosed first. With the diagnosis, your dealer can look up any TSBs, recalls, or customer satisfaction programs that may apply to your vehicle. Be sure to speak with the service manager, as he is in the best...

You’re very welcome, ANGST!! Deysha

I know I'm a little late to this thread, but I'm glad to learn this is being taken care of for you, ANGST. Deysha

Welcome back, funtunnelexplorer!! Deysha

Ah, ok! Thank you for the info, NickyB! Have a happy New Year! Deysha

Glad you were able to get it working again, Nick. Definitely speak with your dealer about this. Let me know if you want me to get it documented as well. Deysha

Lewisra is correct, FayeMathe; that means it's ready and waiting to ship out. I went ahead and took a peek today; while your Explorer hasn't moved out yet, it does look like it's preparing to. The status is still set to "Awaiting Shipment." Thanks, Peter! :) Rachel

It's our pleasure, Christine; we're happy to help when we can! We're so glad to see this worked out favorably, and you've got your Explorer back! We're here if you have any questions in the future. :) Rachel

It was just released from the plant on Tuesday, FayeMathe. It should get moving within the next week or so. Thank you for the mention, peterk9!! Deysha

I know I am a little late to the party, but glad to learn everything has been resolved for you, SVT2059!!! Deysha

You’re very welcome, peterk9! I got your PM, FayeMathe. I sent you a response. You’re welcome to PM me with your dealership’s name and order number so I can check on it, Lewisra. Deysha

Hey FayeMathe, As far as I know, the plant will be closed December 26th-30th. However, shipping continues even when the plant is closed. You're welcome to send us a private message with your VIN or dealer code and order number; we'll check on your Explorer's progress. Rachel

Hello Lovely, Welcome to the forum! My name is Deysha, with Ford Service. I see this has already been escalated for you, but let me take a look. Please, PM me with your VIN, full name, dealer, and best daytime number. Thank you for the mention, Josh P!! Deysha

Thank you for the mention, peterk9!! Hello Sean C., Thank you for the PM. I sent you a response. Deysha

Thank you for the PM Exploder82! I sent you a response yesterday. Thank you for the mention and support, peterk9! Deysha

Thank you for the kind words and you’re very welcome, wannadrag!! They’re really appreciated! Deysha

Great, 17sportny! Keep me posted. Deysha

No problem, Ted K! I’ll keep an eye out for your PM. Deysha

Hello 17sportny, Let’s get this escalated for you. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll loop in the customer service manager for your area. Deysha

Hello Ted K, I checked on this for you, and the side mirrors on these Explorers do not tilt down when putting it in reverse. Also, you are welcomed to PM me with your dealer’s name and order number so I can track your order for you. Deysha