Here's the final chapter. It's a good story. I hope at least 1 person has 2 minutes to read this. Today I went to Advance Auto Parts, where I originally bought the scanner and they let me try the 2 Actron scanners they were currently using. One looked beat up and old, but the other was just out of the box and looked top-of-the-line...bigger...nice display....better menus, it even had a usb port for updating. Guess what....neither would link to my vehicle. I was very depressed. I went to the Ford dealer next door, I had about an hour to kill before work. I went to the service department, and asked him if they took walk-ins. The service manager asked me what the problem was and I told him. He said they could take a quick look at it and I told him I only had 1/2 an hour or so for a quick diagnosis. They took my truck right in, and after about 20 min. or so he told me that they had no problem linking to the vehicle and that I could take a look if I wanted to. So I went back into the service area and there was a mechanic with a scanner plugged into my truck and it was reading "PASSED." I was surprised and even more so because the scanner he was using looked exactly like mine. It was the exact same model Actron scanner that I had. I couldn't believe it. It was a newer model (certainly not brand new though) and it had 2 more pins on the connector than mine, 9 opposed to 7. The mechanic asked me if I wanted to buy it from him (What!) because he was upgrading, and I said yes, but I was short of cash, so I'll go back tomorrow and pick it up. Even better, when I went to pay my bill for the 1/2 hr, the service manager said "no charge." I thought I was dreaming. I told him I'd but my next set of tires there. What a great experience!! Generally, I can't stand dealers, but I hate to admit that they do have their place and they can certainly surprise you once in a while. They really helped me today....this was driving me crazy. I don't know what in the heck Advance Auto is doing.