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'17 Sport SYNC3 Update - download request?

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by missin44, January 4, 2018.

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    1. missin44

      missin44 New Member

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      I just got a new '17 Sport and the SYNC3 is due an update from 2.0 to 2.3. I sent a download request via ford.com, it says it should take a few minutes to get a download link. It's been over 1/2 an hour. What's normal amount of time to wait between sending the request and getting the emailed download link?
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      That's a looong time between posts. I'm on 2.0 and have not had any luck updating to V2.3 despite several attempts. I'm hoping that it may do the self automatic update via wifi in the near future. I don't know about the link you referred to. If I sign into owner.ford.com the download is there waiting to be put onto a USB drive.
      If you no longer have the 2002 something or other, please add the 2017 Sport to your profile. Thanks.

      Peter
       
    4. jmr061

      jmr061 Well-Known Member

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      They have been having site issues with SYNC downloads for SYNC3 for several weeks. They say they are working on it.
       
    5. missin44

      missin44 New Member

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      Thanks, I got it to download this morning, but now having issues getting it to install.
       
    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the club.:(
       
    7. missin44

      missin44 New Member

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      Thanks, as an FYI to others, the download worked this morning. the first install attempt failed, so I downloaded again and it went well.
       
    8. Explorer XLT 17

      Explorer XLT 17 New Member

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      I downloaded from the Ford Owner website on Friday with no problem. Took the stick out to vehicle and installed update with no problem. Differences, if any, haven't been obvious yet. Time will tell.

      Also, could never get any update via wifi.

      By the way, I did the down load using my Windows Vista laptop. It's so old, it's not supported any longer by anyone. It just stays in my closet. I use my Android tablet & phone for everything these dsys. LOL
       
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    9. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Finally got mine to complete the update. Only problem I have now is trying to report the update so my account won't show 2.0 any longer. Have tried several times with no luck. I have the XML file that the update installed on the USB but the update comes back as "unsuccessful, please try again later."

      Peter
       
    10. jmr061

      jmr061 Well-Known Member

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      The report back through the USB/Internet has never worked for SYNC3. You have to let it do that via WIFI or contact a SYNC rep via phone/chat.
       
    11. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I'll see if it will update via WIFI. The SYNC rep was of no help. Not sure if the Ex has to be running for that. If not, it has been sitting in the garage all day where it can 'see' the connection and nothing has happened. Thanks Jason.

      Peter
       
    12. Explorer XLT 17

      Explorer XLT 17 New Member

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      Didn't comment on this reporting back to Ford after the update before because I had no problem reporting it. I just returned to my old laptop, entered requested info, and it was done.

      Again, never had luck with wifi.
       
    13. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Perhaps I'll try my laptop instead of the desktop and see if that makes a difference. Thanks.

      Peter
       
    14. mrnavy2

      mrnavy2 Elite Explorer

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      Hey all, i just purchased a 2018 Explorer XLT. How do i know what version I have on my Sync 3 and how do i download a update?
      Thanks Steve.
       
    15. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Press 'Settings' on the menu bar, then select 'General Setting' and scroll to the bottom of the next screen and select 'Sync'. Updates, if available, will show up for downloading on your Sync account. While you are in that last screen, you can also set up your WiFi connection. As far as I know, no one has yet to receive any update via WiFi but after I successfully updated mine to V2.3, that fact was reported back over WiFi during the next day or two. I take it you still have the 2013 Limited as well.

      Peter
       
    16. mrnavy2

      mrnavy2 Elite Explorer

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      No, i do not have the 13. I throught i removed it already. is it still showing?
      Thanks for the quick response.
       
    17. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Not any more. It did before, that's why I asked. Thanks for updating.

      Peter
       
    18. johngolf

      johngolf New Member

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      What, if any, are the advantages of going from 2.0 to 2.3?

      Thanks
       
    19. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      You will get the latest updates and improvements to Sync 3. That is from the Sync website. It doesn't go into any details. It's always best to have the latest version.
      I haven't noticed any differences but then I don't use a Smartphone and all the things that it would allow one to do.

      Peter
       
    20. mrnavy2

      mrnavy2 Elite Explorer

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      My 18 has 3.0 for SYNC 3. does that make sense to you ?
       
    21. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Yes. In fact I meant to ask a 2018 owner what version they were being shipped with. Now I/we know. V3.0 was a dealer only install for the 2017. It was never released as an owner install.

      Peter
       
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    22. timberlandman

      timberlandman New Member

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      Peter, how easy was the 2.3V update to do yourself? Like to update NAV maps but can't see if/what updates are available. Also heard dealer must do it and costs $150 approx.! Advice?
      I'm in Ottawa too. Any local Explorer club/group in Town?
       
    23. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      You're the second Ottawa member to join in the last week. No clubs/groups that I'm aware of. I'm actually just outside the city boundary.
      I made 2 attempts to load V2.3 that proved unsuccessful. I then downloaded the file again from my account and was able to get the update to work. If I recall, it only took 15-20 minutes. I wasn't able to report the successful update as per the instructions and gave up. A week or so later I checked my account and saw that the update was reported. The date it showed was the day after I completed the update so it had to have occurred via WiFi while the Explorer was parked in the garage. As for updating navigation, I don't believe that is something that can be done like with MFT where you could purchase a new SD Card. I believe with Sync 3 it has to be done via WiFi when updates are released. There haven't been any that I'm aware of and not aware of anyone who has tried/done it.

      Peter
       
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