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2013 Explorer - Left Information Display - White with black lines

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by Mean_Dean, June 11, 2018.

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    1. Mean_Dean

      Mean_Dean New Member

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      City, State:
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      Year, Model & Trim Level:
      2013 Explorer XLT
      Got in my 2013 Explorer on Saturday morning to go somewhere and the display on the left side of the speedo looks like this...
      [​IMG]display by Dean Smith, on Flickr

      Tried removing the battery cable for 20 minutes to reset/reboot the system with no luck. Anyone ever seen this?
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum Dean.:wave:
      This issue has not come up before but judging by that picture I would guess that you will require a new Information Display. Looking at the parts site, it looks like you may have to replace the entire cluster. AutoNation Ford White Bear Lake | Parts & Accessories

      Peter
       
      Last edited: June 12, 2018
    4. Jon M

      Jon M Elite Explorer

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      They're less than 1/2 the price on eBay. You'll need to figure out what the correct part number is for yours based on your VIN, as there are several depending on features/trim level.
       
    5. Mean_Dean

      Mean_Dean New Member

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      Thanks, it is at the dealer now having "diags" run on it. They've never seen this one either.
       
    6. Mean_Dean

      Mean_Dean New Member

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      Dealer says short in the panel, wants $1,100 to replace part and labor. Found one pulled from a wrecked 2013 on ebay. Will it be just plug and play? Mileage comes from the ECU correct?
       
    7. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Not sure about the mileage issue but it seems there are 5 different clusters for the 2013 Explorer. AutoNation Ford White Bear Lake | Parts & Accessories

      Peter
       
    8. jmr061

      jmr061 Well-Known Member

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      Mileage is stored in the cluster.
       
    9. jmr061

      jmr061 Well-Known Member

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