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2017 XLT 2.3 transmission failure

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by nori210, December 9, 2017.

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    1. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That's a very good point. I guess my grey matter hasn't completely thawed out yet after spending an hour cleaning my driveway and the neighbour's as well in -13 C weather with a wind-chill of -21. My bad.:(

      Peter
       
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    3. KayGee

      KayGee Active Member

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      MI has a formula for calculating usage/mileage and it takes into account the mileage of the first reported incident. If you have problems with a "new" vehicle, report early and report often (if not repaired properly or recurring problem) - it will only benefit you in the long run if the vehicle turns out to be a lemon.

      In my experience, there is only so far judges will allow either side to play games and drag things out. From what I have seen, most lawyers are good at notifying the judge when they feel the other side is not acting/negotiating in good faith, and I think the judges pick up on it too. Things don't usually end well for the party that pushes things too far.
       
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    4. thefranchise713

      thefranchise713 Active Member

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      ^

      All true stuff. I only mentioned my 'key points' as Ford would rather take it in as a reclaimed vehicle than a lemon law buyback.
       
    5. nori210

      nori210 New Member

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      I spoke to a Lawyer and I qualify for Lemon Law under a 30 day test which is posted on the Texas DMV website. I am also calling Texas DMV in regards to this.

      "If your new vehicle has been out of service for repair due to a defect(s) that substantially impairs the use or market value of the vehicle due to defects covered by the warranty for a total of 30 or more days during the first 24 months or 24,000 miles, and the problem still exists. If no comparable loaner vehicle was provided to you by the dealer during this time period, you pass the test."
       
    6. KayGee

      KayGee Active Member

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      Agreed, but at the end of the day, Ford (and any other business) will only do what benefits them. If they were really looking out for their customers and were concerned with the details, one would think they'd do a better job of taking care of the litany of other known issues with their Explorers and other vehicles. Personally, I don't think it matters one bit to them how they take them in - they pretty much all get sent to auction and will show up at another dealer in another state at some point.

      I see lemon law/buyback vehicles go through Manheim auctions from time to time and they are all noted as such and the prices haven't been that far off from non-lemon law/buyback vehicles. I have yet to see any going for ridiculously low prices, like half off or something crazy like that. I haven't watched/researched them all, so maybe there are some that do have some crazy prices from time to time.
       
    7. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Typically yes. Some states it goes till the time of 1at repair, some are until the buyback is complete.

      -----------------

      There is no need to lawyer up or waste money with an attorney. Go through the BBB for free and start the process. If yoiu met what the law requires, the mediator will side with you as you have proven your case and met legal requirements.

      It is that simple.
       
    8. KayGee

      KayGee Active Member

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      Please tell me you are not really that naive... ;-)

      https://www.dmv.org/tx-texas/automotive-law/lemon-law.php

      "the TxDMV will contact the manufacturer and mediate a resolution. If you're still not happy with the outcome, a Lemon Law attorney could help you escalate your claim to the courts."

      "Why Hire a TX Lemon Law Attorney?

      When dealing with a dealer or automotive manufacturer, you need to be properly prepared. An attorney will be able to tell you whether you have a lemon, will know exactly how to deal with lemon law issues, and can give you your best option to obtain a satisfactory settlement.
      Some benefits of hiring an attorney include:
      They know consumer rights.
      Resolutions may come much faster with the help of an attorney than if you were attempting to handle the issue on your own.
      An attorney's representation gives you peace of mind.
      Essentially, an attorney with experience in the state's lemon laws acts as your expert and advocate for your rights. You have a much better chance of a successful outcome when you have someone who can guide you based on their expertise and expertise."
       
    9. nori210

      nori210 New Member

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      Dealer called me today, when I towed it back to the dealer after picking it up, the service adviser told me they were going to request for a new transmission from Ford. Today they called and said Ford sent a new program to try and they drove it 40 miles and had no issues. Either they didnt want to install a new transmission or Ford didnt want to approve. This is really getting on my last nerve and been as patient as I can possibly be.
       
    10. thefranchise713

      thefranchise713 Active Member

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      ^ Time for an attorney. When that transmission fully learns I'd be willing to bet it's going to drop out again.
       
    11. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      The 2016 and 2017 Explorers do not have the Automatic Transmission Adaptive Learning system that earlier models had.

      Peter
       
    12. thefranchise713

      thefranchise713 Active Member

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      They may have removed the reference from the owner's manual, but it's still present in the PCM firmware.
       
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    13. nori210

      nori210 New Member

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      Well, Ford csm said the truck doesn't qualify for buyback so I'm stuck with it. Dealer put a request to replace transmission with brand new one. Dealer upgraded me from a Focus to a Fusion.
      I'll submit lemon law paperwork to texasdmv
       
    14. thefranchise713

      thefranchise713 Active Member

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      I'm sorry you're having to go through this, @nori210.

      Your failures are worse than mine were by far, but I had the same "you're screwed" treatment from Ford by their Customer "Service" folks. I can't tell you how much of a rant I'm suppressing right now over it--if anyone deserved a buyback it was you.

      Good luck on the lemon law, and let us know what you replace it with.
       
    15. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Every single case that I've seen online through the multiple forums I either mod or belong to, not 1 has ever hired lawyer and every one of them has won. Even on here, many when it came to MFT in the early years went through arbitration, showed the arbitrator either live issues or video evidence of the issues and the owner has always won.

      There is no need to pay an attorney when you have proper documentation supporting the issues and you are positive you've met the mileage/term/repair attempts etc. I'd never pay for an attorney for a lemon law claim.. they are black and white.

      Naive, that I am not.
       
    16. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      You've been more patient then I would have been. Once 30 days hit, you are good to go. If it was something where I was waiting on parts, I think I would accept that given a reasonable rental provided. However, the fact that they've attempted to fix this several times.. I'd be going straight to lemon law and get my vehicle replaced.

      Please keep up posted.
       
    17. KayGee

      KayGee Active Member

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      My experiences have differed and I know of others as well. If it was just black and white, there would be no need for lemon law attorneys. I have never paid for an attorney for lemon law cases in MI. Part of the provision in MI law is that the defendant has to pay/reimburse legal fees. Maybe that is different in other states, but I'll take an attorney every time in that scenario. Less hassle and I have an expert on my side. Not to mention they meet with the other side and I get to go to work and go about my daily life with little to no inconvenience.
       
    18. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Completely agree if Ford has to pay your attorneys fees.
       
    19. nori210

      nori210 New Member

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      Yay, submitted my lemon law case with the Texas DMV, now to wait 10 days to see if I qualify. The dealer did call me that a new drivetrain was authorized by Ford and will be here in about 5 days. Lets see what happens..
       
    20. nori210

      nori210 New Member

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      Update. Service advisor called me yesterday that the new transmission was installed and the shop foreman had been driving my explorer for a good amount of miles, about 250 miles and had zero issues. I was pretty excited to get it picked up so I can finally go see family in Houston for new years that we had been postponing due to the truck being in the shop.
      picked it up by 6:30- called the dealer back at 6:40 while I was heading to work on an emergency to tell them truck had zero power, exhaust was resonating loud inside the truck, turbo was pretty audible. Truck had zero balls, felt like driving with a 1.3l engine.No passing power at all. I called service before I got there and spoke to the service asst manager and told him my ongoing issues and for him to document and drive the truck. We drove and immediately he said it wasn't right. ROUND 3.....
       
    21. random155

      random155 New Member

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    22. thefranchise713

      thefranchise713 Active Member

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    23. nori210

      nori210 New Member

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      Sorry been pretty busy at work. I picked up my Explorer January 2. They found a boost pipe popped off or wasn't connected. My wife has been driving it and so far has noted it makes a rubbing noise in the cab when she turns the steering wheel, something loose in the engine compartment like a heatshield or similar noise Ive driven it and has slippage or delay when going from park to drive then going into reverse. In this time I did open a case with Texas DMV for a lemon law but also opened a case with BBB autoline. With BBB I sent a letter to Ford demanding an engineer look at the vehicle to insect and find issues and I also demand a replacement vehicle. My inspection appointment was this morning, I show up to dealer and asked for the service manager as instructed. I told the SM that I was dropping off my vehicle and ford was given a list on concerns so engineer can check out. He replied how I could do that If I have never been to that dealer. I finally lost my patience and turned into the biggest prick and didnt hold back. I finally had a few people to pay extra attention to me. They did put me in a brand new rental 2017 Explorer limited fully loaded, black on black leather, sunroof and moonroof. Thing is awesome. I told them to keep my truck and thats my replacement (wont happen).
      Lastly I recieved a call from the service adviser which has been awesome and notified me that the engineer was able to confirm the slippage/ delay on transmission and noises. I had also complained about the hatch not aligned and gouging into my bumper. Lets see hat happens....
       
    24. random155

      random155 New Member

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      Good luck... I had the same situation with a Cadillac. Hope it goes well... this whole story is insane... How do you still have this car.
       
    25. thefranchise713

      thefranchise713 Active Member

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      Thanks for the update.... keep us posted as you're able. The Engineer should have been out literally months ago.
       
    26. Halwg

      Halwg Active Member

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      I have had 6 Explorers starting in 2004 - my present 2016 model, with the 2.3 Ecoboost. 3 of them, 2006, 2008 and 2010, had to have transmissions replaced. I thought in this generation the transmissions have been much better. The 2014 and 2016 have been pretty smooth and reliably shifting. Hopefully yours is just the odd ball bad trans and it's not a sign of problems with transmissions going forward.
       

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