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2017 XLT 2.3 transmission failure

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by nori210, December 9, 2017.

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    1. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      If this was your first visit to this dealer I can understand his position. You have made a complaint about issues and an engineer is on his way to his dealership to check out your Explorer, a vehicle that his dealership hasn't had a chance to look at. This could reflect negatively on his dealership. Again, if this dealership was not involved in any previous work on the vehicle I think your outburst was misdirected and really not justified. However, if they were involved, then that changes the situation.

      Peter
       
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    3. nori210

      nori210 New Member

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      THanks for your reply Peter, but I did purchase my explorer from there and have been there for oil changes. When I started having issues I took it back there and there is where my truck has been multiple times. So mistake on their part and they admitted. Manager blamed the dealers CSR that she didn't tell him correct info yet Ford told me he was direct contact on email and showed he assigned it to someone. Ford did say they would note it.




       
    4. nori210

      nori210 New Member

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      Update, BBB contacted me today and Ford decided to repurchase my Explorer. I'll have to pay a usage fee. I'm hoping my dealer will work with me to get into another Explorer. Texas DMV did contact me and said it is a Lemon and will also demand repurchase or replacement. I would get any fees, down payment, extended warranty and rental refunded. If a replacemental a free extended warranty will be part of it. I'm going with TX DMV, with BBB it's not a lemon law case just a repurchase.
       
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    5. KayGee

      KayGee Active Member

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      Glad it looks like it is working out for you.

      To each his own, but I would never get back into the same vehicle, or any vehicle from the same manufacturer, after a buyback.
       
    6. sheltonfilms

      sheltonfilms Elite Explorer

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      I would, especially if it was a rare occurrence issue. Statistics would show that the next car he buys (if same dealer) would be astronomically good that he doesn't get another lemon. Go to another brand you reset the probability.

      You got a bag of 10 cars and one is bad. You pick one and turns out you got the bad one. So if you choose from the same bag you are guaranteed a good car.

      If you choose from a new bag then you got a 10% chance of getting another bad car.

      Numbers aren't correct but I hope you get my point.
       
    7. Halwg

      Halwg Active Member

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      I always loved statistics.
       
    8. 15Limited

      15Limited New Member

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      How long will it take for you to get your new Explorer?
       
    9. KayGee

      KayGee Active Member

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      My bigger concern would be having to deal with the same dealers and service personnel that probably weren't all that competent to begin with. True lemons are few and far between. This is a lemon mainly because it wasn't repaired properly in a timely manner. If op buys another explorer and the same people work on it, who knows what may happen? You put your money down and take your chances - there are few guarantees in life other than death and taxes....

      I'm not a statistician, but I'm not sure your statistical analysis is quite correct. If you assume a 1 in 10 chance of getting a lemon and you pick a lemon from a 10 car sample, that does not guarantee that there are no lemons in the remaining 9 cars. Statistics and Probability | Khan Academy is a great source to learn about a range of topics and brush up on stuff from college, high school, or even grade school...
       
      Last edited: February 9, 2018
    10. Littleant

      Littleant New Member

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      At anytime did the dealer think about putting in a NEW complete transmission instead of trying to fix the old one. With 9,000 miles you were more then in titled to a new trans.
       
    11. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Putting personal feelings/opinions aside, the warranty does not entitle anyone to a "new" anything. Manufacturers will not usually approve an entire replacement of anything major unless it has grenades itself. It's all about what is more cost productive for the manufacturer. IF it is cheaper to rebuild by X% over new, they will rebuild.

      Now after a failed repair and MAYBE a 2nd failed repair, then yes I'd be going with a new trans. However, I'd much rather have a lemon law processed then 3, 4 or 5 attempts at disassembling the same trans and rebuilding it over an over.
       
    12. Littleant

      Littleant New Member

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      Putting personal feelings aside I agree with you. Still bugs me 9,000 miles and multiple attempts to fix the trans on a new vehicle. I don't know.
       
      Last edited by a moderator: February 25, 2018
    13. 15Limited

      15Limited New Member

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