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Combined Recalls for 2011+ Explorer models

Discussion in 'Stock 2011 - 2017 Ford Explorer Discussion' started by Bryceb, June 3, 2013.

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    1. Bryceb

      Bryceb Active Member

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      2013 Explorer Recall 13S04 FUEL DELIVERY MODULE REPLACEMENT

      Just in case others didn't see the post in the other thread

      Ford Motor is recalling 465,000 of its current model year cars due to a fuel leak that poses a fire risk.

      The company said the models include 2013 Ford Explorer, Taurus, Flex, Fusion, Interceptor Utility and Interceptor Sedan, as well as the Lincoln MKS, MKT and MKZ.

      Ford said it is not aware of any incidents of fire due to the fuel leak, or of any injuries caused by the defect. Ford said it had received 600 complaints about the fuel leak from customers as of March 31.
      http://money.cnn.com/2013/06/03/autos/ford-recall/index.html?iid=HP_LN
       
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    3. cnsheets

      cnsheets Active Member

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      This article says "Ford says a connector from the fuel tank to the fuel line is the source of the leak. Customers could smell gas or see a leak on the ground. The company says no fires or crashes have been reported because of the problem.

      Dealers will replace the fuel delivery module, which includes the connector, a Ford spokeswoman said."




      http://money.msn.com/business-news/article.aspx?feed=AP&date=20130603&id=16549424
       
    4. Sgt1411

      Sgt1411 Elite Explorer

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      I had the opportunity today to have the recall explained to me in detail. Its amazing how the media has warped the facts.

      On the top of the fuel pump there is a connection nipple to the fuel line made out of plastic. This part is provided to Ford by an outside vendor, Ford doesn't make it.

      When the nipple was being manufactured the QC on the plastic composition was not correct and the Ford build specs were not met.

      The part was installed and the poorly made plastic nipple started to deteriorate as more fuel was pushed through the connection nipple. The higher your mileage, the more fuel is passed through the nipple, the quicker it deteriorates and your nipple cracks and leaks causing fuel smell.

      Low use vehicles, pass less fuel through the nipple, the deterioration is slower and doesn't produce the cracks and leaks.

      This was caught months ago and the newest builds had new parts installed. Not sure what the cutoff was but it was some time ago near the beginning of the year.

      The pump sits directly under the second row seats in the Explorer.

      There is little or no risk of fire as the pump is not around any heat source that can cause combustion.

      To ensure the parts aren't confused.

      Gray nipple is GOOD (new part)

      Black nipple is BAD (old part)

      So Ford takes the PR hit when it was actually another vendor making a substandard part that didn't meet the required specs.
       
    5. Kfoss1

      Kfoss1 Member

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      Thanks Sgt, is it the nipple only that needs replacing or the whole pump?
       
    6. Sgt1411

      Sgt1411 Elite Explorer

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      I believe its just the nipple part but not confirmed yet.....I will check
       
    7. billyg900

      billyg900 Member

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      how long should it take for the dealer to swap the fuel pump out?

      the receptionist at my local dealer said it would take a couple days to change and is going to get me a loaner.

      I figured it shouldn't take more that a couple hours ...
       
    8. Sgt1411

      Sgt1411 Elite Explorer

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      When I asked I was told 1HR for Explorer and 1.5hr for Taurus

      Oh and they did have their supplier spool up extra production before this release.
       
    9. sgtdon

      sgtdon Elite Explorer Elite Explorer

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      I just talked to my Dealer today about the recall and the sulpher smell.

      They told me that it was a plastic piece on the fuel pump. You will see gas on the ground and smell raw gas outside the vehicle. They also told me they would not have any replacement parts in until August or later.:)
       
    10. FordService

      FordService Official Ford Rep

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      Hey everyone,

      I wanted to check in to make sure everybody is being taken care of. Recalls are VIN specific, so send me your VIN in a PM and I’ll be happy to review to see if there is a recall assigned to your car. You can also go to this link to input your VIN to check for recalls:

      http://Owner.Ford.com/servlet/ContentServer?pagename=Owner/Page/RecallsPage

      For those experiencing a concern, please immediately PM me your contact info (full name, VIN, best daytime phone number, mileage, and dealer details) so I can arrange a call from your respective regional customer service managers.

      Cory
       
    11. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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    12. LukerDooker

      LukerDooker Active Member

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      There are 2 current recalls, one for a few cars with a possible fuel tank leak from the tank seams, and the latest covering many cars for a fuel pump leak.
       
    13. FordService

      FordService Official Ford Rep

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      daisybytes, hmb124, and kanetke,

      This is Ashley. I'm going to be helping out Cory and Crystal while they're out or busy.

      I'd like to look into your situation in more detail. Could you PM me your name, phone number, VIN, mileage, and dealer info? I'll see what I can do to get you back in your Explorers as soon as possible.

      Sgt1411,

      Thanks for the recommendation. We help out in any way we can. :)

      Ashley
       
    14. jallennh

      jallennh New Member

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      Daisy, it's not a defected car. If they issued a recall, they are covered.
       
    15. jak378

      jak378 New Member

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      A little further information on my recall repair. I don't know exactly what a "fuel delivery module" is, but it sounds like newspeak for a fuel pump to me. In any event, as I said the fix was done in less than 24 hours. They did replace the entire fuel pump, Part number DB42
      99A407A and the associated gasket. Apparently new pumps come with the correct part attached. This, by the way, is not the dealer where the car was bought, which is a considerable distance away.

      Anyway it may not be a bad idea to call your local dealer to see what they can, or will do.
       
    16. FordService

      FordService Official Ford Rep

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    17. FordService

      FordService Official Ford Rep

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      Hi SoFlaSlagle.

      I'd like to look into this a bit more and see how I can help. Can you PM me your name, phone number, VIN, mileage, and dealer info?

      Thanks!

      Ashley
       
    18. Sgt1411

      Sgt1411 Elite Explorer

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      Use the Ford Customer Service reps on this forum, they will escalate for you.

      Private message them by clicking on their Forum name in RED lettering.
       
    19. FordService

      FordService Official Ford Rep

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      Welcome, Blue13; I can lend a hand by arranging for your regional customer service manager to call you. Please send me a PM with your full name, best daytime phone number, mileage, dealer name/state, and VIN.

      Sgt1411,

      I appreciate the shout-out. :)

      Cory
       
    20. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Under the terms of the factory warranty, Ford has no obligation to supply a loaner. Those dealers that do, do so at their own expense. Owner's also have the option, as many have done, to take out the ESP. I took the extended warranty partly because it was a new model with many electronic programs on board.
      Having said that, I do agree that if Ford issues a recall to fix a manufacturing defect, they should offer a loaner if the vehicle repair will take more than a day.

      Peter
       
    21. Rick

      Rick Pumpkin Pilot Staff Member Admin Elite Explorer

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      2013 Child Safety Lock Recall

      Ford Motor is recalling g 12,569 cars and SUVs because the child locks on the rear doors could fail, allowing kids to unlock and open the back doors from the inside when parents thought they couldn't.

      Affected are 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles that were built Nov. 29 through Dec.12, 2012.

      Dealers will replace faulty locks free. Ford says it will begin the recall Aug. 5.

      Ford says owners can determine if their vehicles are involved by calling Ford's toll-free line at 1-866-436-7332, or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
       
    22. Sgt1411

      Sgt1411 Elite Explorer

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      My information was that no dealers were allowed to HOLD parts. The parts were distributed based on an "As Needed" basis.

      Leaking or smelling gas is Priority 1 and parts get shipped.

      The rest of us with VIN's affected by the batch in the recall have to wait. I was told July would be the month that the fuel sending module replacement parts would be available so we have a few days left.

      My dealer is still telling me there are no parts available.
       
    23. George13

      George13 New Member

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      Pumped some gas last night and someone in the station pointed out that I was leaking gas under the cars passenger side. Dropped it off at the dealer today to be told it might not be done until Monday or Tuesday. I have a trip booked for this weekend and they don't even offer a loaner! Called ford customer service and they're not even open until 8. What a joke.
       
    24. Mikepaul

      Mikepaul Active Member

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      Same here. I pumped the gas myself, the tank was getting full but the nozzle hadn't clicked off yet, gas was pouring onto the ground by the right rear tire.
       
    25. Sgt1411

      Sgt1411 Elite Explorer

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      Thats sounding more like an overfill situation

      My information from the engineers was the fuel sending module "nipple" that was compromised during the liquid plastic manufacturing process leaks mostly while under pressure with engine on.
       
    26. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That's what I thought as well but then he mentioned that the pump had not clicked off yet. I usually stop after the 2nd click and there is no spillage. Perhaps the pumping flow was too slow to activate the shutoff.

      Peter
       

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