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Ford offers free repairs to 1.4 Million Explorers - Exhaust

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by blwnsmoke, October 13, 2017.

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    1. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Announced today

      https://www.autoblog.com/2017/10/13/ford-explorer-free-repair-exhaust-leak/?hcid=ab-around-ab-tile-4

       
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    3. kmarnes

      kmarnes Active Member

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      Good news. While I haven't experienced it, I'm due for an oil change so I'll see what they'll do there. I have smelled fumes in my car on a couple occasions, but I've always assumed it was some beater car in front of me.
       
    4. thefranchise713

      thefranchise713 Active Member

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      This is basically TSB-0044 in a press release, without a warranty limitation.

      I had it done. We even threw on the new air extractors. We got the new HVAC program. Not sure about these drain valves(?) No luck.

      Anyway, I got hold of the "awareness communication" in OASIS. For retail customers, this is getting tagged under 17N03.

      All Explorers are eligible, regardless of mileage (Job 1 2011 through Job Last 2017)

      A more complete bulletin will be published by end of month, according to the statement. They are also re-launching the Police Interceptor hotline as one for retail channel as well.
       
      Last edited: October 13, 2017
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    5. TBill

      TBill Member

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      Good news, I'l be sure to get mine to the dealer once the program gets started.

      TB
       
    6. Daheim111

      Daheim111 Elite Explorer

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      What shall I do in Germany ? No chance to get some help from Ford Germany...
       
    7. thefranchise713

      thefranchise713 Active Member

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      On 17N03, the bulletin is addressed to US dealers but there's nothing in the text of the message to reinforce that it's only for NA or US only dealers to execute.

      The telling item will be when the VINs are flagged in OASIS as eligible for the program. You may still qualify, don't fret. :)
       
    8. 1995E

      1995E Well-Known Member

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      I called a Ford dealer service department and I was told they are not covering it or something. Is it not happening yet?
       
    9. thefranchise713

      thefranchise713 Active Member

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      The bulletin only came out yesterday. I bet most haven't even opened it yet, and keep in mind, the program isn't active at this particular moment.

      Even running my own VIN it's not showing as an active field service action yet.
       
    10. john193

      john193 New Member

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      It starts in November.

      I read TSB-044 and it is mostly filled with verifying and sealing holes/gaps, if they exist. What I’m curious about is why the TSB only applies to the NA 3.5? Is it the consensus here that it is only this engine with the exhaust odor?
       
    11. ExPlat

      ExPlat Elite Explorer

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      Here is the official Ford Media Center news article about this subject:
      https://media.ford.com/content/ford...tary-service-for-2011-17-retail-explorer.html

      Just a thought, maybe the Mod's can setup a permanent link to this Ford news website and place it somewhere on this Forum so we wouldn't have to rely on our members to find this type info.
      I know, there is a lot of Ford news that doesn't pertain to Explorers but it will still have the latest 'official' Ford news.
       
      Last edited: October 14, 2017
    12. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Starts November 1st.
       
    13. reserved50

      reserved50 Well-Known Member

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      they kinda had to do something like this instead of verifying every complaint and only applying it to certain vehicles and annoying people, then it was all over the news. Next step is buy back if they still cant get the levels down:fart::whitenavajo:.

      Is it me or does every generation of Exploder have some sort of major flaw related to it.:dunno:. Best one I've ever had was my 5.0 Exploder for ease of repair and reliability.
       
    14. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I'm actually debating as to whether or not to have this "free repair" done on mine since I've never experienced the "exhaust" issue.

      Peter
       
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    15. thefranchise713

      thefranchise713 Active Member

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      ^ Peter, I strongly recommend not as they'll be taking apart a lot of the car to seal where a problem does not exist.
       
    16. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      ^ I agree. I'm going to get a CO meter just to verify but I don't smell any exhaust fumes (I know co is odorless)
       
    17. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That's one of my main concern guys. Thanks for your input.

      Peter
       
    18. thefranchise713

      thefranchise713 Active Member

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      Can you share what you pick up? I got a passive one, but I really want to get something that gives me readings. Yesterday I had a faint smell but got a headache after about a half hour of the drive... the home ones I know won't react fast enough to the burst readings a car is likely to experience.
       
    19. reserved50

      reserved50 Well-Known Member

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      Not sure how big of a problem this really is, but no one I know that works at a Ford dealer has had any Exploder in for an exhaust smell or leaking water pump yet :confused2:. Exploding transfer cases on older models is almost a weekly thing though. Don't know why there isn't an extended warranty on those, having the drivetrain lock up at high speed is usually dangerous I would think:confused:
       
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    20. Professorfingers

      Professorfingers Active Member

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      I've never had any issues with my 16 Platinum, let alone exhaust issues. I really doubt I take mine in for this, just out of fear something else may get screwed up.
       
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    21. Mbrooks420

      Mbrooks420 High Voltage. Elite Explorer

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      They will never, and I mean NEVER buy a car back from you. This should be a two step thing, for everyone who insists they don't have a problem and refuse to have it done. This should include a CO monitor that plugs in, and logs data. That way if you have higher levels and don't get it addressed, it's YOUR deal.
       
      Last edited: October 16, 2017
    22. thefranchise713

      thefranchise713 Active Member

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      This seems to keep coming up as people wondering if they should or have to do this.

      Keep in mind, at this point at least, this is not a recall. This is a fully optional customer satisfaction program that is available to you as an Explorer owner. Ford is quite happy not to pay the labor to tear apart your vehicle to repair a problem that doesn't exist. If you feel comfortable that your car is safe, by all means just enjoy the drive and let this one just sit in your back pocket.

      The underlying work is extremely invasive to the back end of the vehicle. And mine caught more than a few scratches on re-assembly that now have to be fixed, not to mention the chance of new squeaks, rattles, and other annoyances.
       
    23. reserved50

      reserved50 Well-Known Member

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      Why , dont they like meee?!?! :( They can buy back vehicles that they cant fix and have tried repeatedly if its a safety recall, it would be a last resort on a vehicle if they cant find the issue and its always in for repairs, especially if its under warranty. I'm saying if they cant fix it this time around its something that might happen, they can do whatever they want, like VW did, buy the cars back, fix them and resell them.

       
    24. Mbrooks420

      Mbrooks420 High Voltage. Elite Explorer

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      This isn't a recall. Best of luck trying to get Ford to make it right with anything other than band aid fixes. I stand by my statement. They will not be buying your Explorer back.
       
    25. bigtexan99

      bigtexan99 Member

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      I definitely have the rotten eggs / sulfur smell after hard acceleration. As far as CO2, I have no idea.

      My plan is to have this repair / TSB done to my Sport early next year, after the dealer staff has had a chance to perform the TSB multiple times and has 'practiced hands' to do mine smoothly and hopefully flawlessly.
       
    26. Mbrooks420

      Mbrooks420 High Voltage. Elite Explorer

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      If you can smell rotten eggs, you surely have elevated CO levels.
       
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