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Highway shudder

Discussion in 'Stock 2011 - 2018 Ford Explorer Discussion' started by madconcept, March 18, 2017.

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    1. madconcept

      madconcept New Member

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      City, State:
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      Year, Model & Trim Level:
      2016 Ford Explorer Sport
      Hi everyone. Its been a long time since I posted.
      Been having an issue with my 2016 Explorer Sport(well a couple but this is the most annoying one). Anytime I'm travelling at highway speeds, 6th gear between 80-100 kph, I get a shake or shudder. It happens when cruising at steady speed, or slightly speeding up. More noticeable when going up hill. If I push harder on the accelerator to make it drop down a gear it goes away. Also goes away when coasting. You can also see the tach bouncing around.
      Been to dealer several times. They've replaced the throttle body,ignition coils and plugs thinking it was a misfire issue. That did not fix the issue. Naturally the technician threw those parts in it and gave the car back to us, saying it was fixed. Guess the guy never drove it on the freeway after repair, since the techs probably don't get paid to do that. Customers are suppose to test drive their own cars!

      We told the dealer to keep the car till it's fixed and to give us a loaner. They then replaced the torque convertor in the transmission. The issue seems to be a lot better but can still subtly feel it still from time to time.

      Anybody else notice this issue at all. No info on the net at all!

      Of course I'm in the dog house since I pushed my wife to get the Explorer over the Toyota Highlander(boring!!) Now I get to constantly hear "Why the f@#k didn't we get a reliable Toyota"
       
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    3. 613GT500

      613GT500 Active Member

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      There's a thread about owners experiencing what they presume it to be drivetrain vibration.
       
    4. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      The service people at the dealership I deal with always test drive the cars when it needs to be done. As for the loaner, just as ab FYI, that would be provided at the dealer's expense since Ford does not supply them. I'm on my 3rd Ford product (2nd Ex.) and have found them to be every bit as reliable as the 3 Highlanders I had.

      Peter
       
    5. Sixonemale

      Sixonemale Active Member

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      Peter, To be fair there needs to be a disclosure with your comment. If I recall correctly you lease your Explorers and put maybe 5,000 miles on them per year? Also, how long did you own your Highlanders and how many miles were you driving them per year. After 100,000 miles a vehicle's reliability is more clearly defined IMO.

      In general, vehicle owners nowadays should not encounter any major mechanical problems within the first 100,000 miles of any vehicle made.
       
    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I had each of the first 2 Highlanders for 4 years and estimate I put around 32k miles on each. The lease on the 3rd one was taken over by a friend after 1.5 years when I decided to get the 2011 Ex. I can only base my experience of ownership on the times that I had the vehicles. Many issues raised here are also not really 'miles' related but have to do with equipment malfunctions, misalignments etc.
      You do raise a fair and valid point in that my vehicle are not driven that much so long term mechanical experience/reliability is not something I can comment on with the Explorer. BTW, my current annual mileage is around 3.5k miles.;)
      I'll try to limit my remarks to non mileage based issues unless they fall within the parameters of my experience. Thanks. :thumbsup:

      Peter
       
    7. madconcept

      madconcept New Member

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      Is it the tread beginning with the guy talking about tire issues?

      I know it's not tire related. It only happens/happened when just touching the gas peddle to hold cruise speed or slowly speeding up. Worse when you hit an incline.

      As I mentioned too the new torque converter seems to really have helped, but do still feel it intermittently. Could compare it to say a clutch or transmission slipping for a split second, rapidly. It's not a violent shaking or anything, just more annoying than anything.

      My uncle has the same vehicle, 2016 Ex Sport, and I swear I felt it in his too going down the highway when riding in it.

      Everyone should try setting their cruise to 58 mph/93 km/h and see if they feel anything.
       
    8. madconcept

      madconcept New Member

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      They gave us a loaner for almost 2 weeks while waiting for and installing torque converter. My wife has 3 little kids to pack around and we needed a vehicle. Lol, not really my problem that Ford doesn't pay for loaner cars. They built a product that we paid good money for that has a warranty and isn't running properly.
      Didn't mean to knock the technician, I just know the manufactures only pay the techs so much for warranty repairs. My friend is a flat rate Toyota tech, the warranty repair pay is peanuts!
      It took 3 separate visits and repairs till it was fixed(somewhat) properly. Pretty annoying picking up the car, getting onto the freeway 5 min later and having the same issue!
      After torque converter was installed my wife said "I'm keeping the loaner car keys. I'll drive the explorer and if it's fixed I'll come back and give you back the loaner keys!"
      She was satisfied with the repair this time.
       
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