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Hood Paint bubble issue only

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by wilsor, August 29, 2011.

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    Is there a recourse for denied warranty coverage on corrosion issues on a 2015 Explorer?

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    1. rennie66

      rennie66 New Member

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      I have this bubbling issue around the hood area also and two small chips. Hoping Ford will repair it for me without charge.
       
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    3. Lantz

      Lantz New Member

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      Unfortunately, the only way I solved it was by buying a hood deflector. Luckily since yours is black (like mine), it won't be as noticeable. I thought it looked hideous at first, but its grown on me. It definitely looks better than corroded aluminum, which paint correction will not fix.

      I think a lot of people are confused about why this is happening, but here's my take on it. I went a while back to my dealership to take care of my second case of the A-pillar molding flying off, and when chitchatting with the service tech, he was telling me about the paint bubbling issue. I always thought something from driving hit my hood and managed to mess up my paint, so I never thought much about it. As he went on, he was saying that he's had to repaint tons of hoods on the explorers because this bubbling is a result of galvanic corrosion under the paint from the hood being aluminum and the hood latch being steel (the part that is connected to the hood that the latch latches onto, just to be clear). I had an aha moment because I've studied different types of corrosion in my engineering classes. Aluminum and steel are dissimilar metals, and when they're in contact with each other, over time aluminum will start to corrode (looks like powdering white/grayish surface), which is why it takes a while to for it to be visible. I'm assuming the corrosion rate is pretty slow since it takes about 3 years and 1 day to see it, which conveniently is after your warranty has expired;)
       
    4. bigdude2468

      bigdude2468 Active Member

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      I am not sure that makes sense. The bubbling that occurs is all along the front edge. I think if it was the latch / dissimilar metals issue it would appear predominately close to the latch with less as you get farther away. Also, the rear of the hood is connected to steel hinges using carbon steel fasteners. The bubbling does not seem to occur anywhere else except the edge. My 2014 Ex is fine but I have a 2012 Dodge Caravan with the exact same bubbling on the front edge, it is not just a Ford issue. I know there is a post saying it is caused by contamination of the hood with iron filings or dust when the hood is prepared for painting. I have never understood why the bubbling is almost exclusively just on the edge.

      I am not happy the way Ford has handled this and the new warranty covering 2015 and newer vehicles just tells me Ford figured out how to fix the problem. So big deal, they warranty an issue that won't need to be remedied.
       
    5. champco

      champco Active Member

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      It begins where the rubber seal on the hood touches the edge when hood is closed. Dirt holds moisture which which breaks the "seal" the paint makes. Water gets in and nothing stops it.
       
    6. pingbling23

      pingbling23 Active Member

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    7. Demonface

      Demonface New Member

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      I just got off the phone with Ford and my local dealership. The Ford rep said that my paint warranty expired and my local dealership said that the TSB is only for 3years/36k. So right now I don't know what to do.
       
    8. Go3Team

      Go3Team New Member

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      Add me to the list. I have a 15 and noticed the bubbles the other day. I'm just under 30k on mine. This really annoys me to no end

      [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]
       
    9. Daheim111

      Daheim111 Elite Explorer

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      Also my 2013 can be added to the list...
      But: No hop for me, that Ford EU helps me...I have to fix it alone...
       
    10. Summers22

      Summers22 Active Member

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    11. 613GT500

      613GT500 Well-Known Member

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      Count me in as an owner with this issue, affecting a MY2016 that us just under two years old (took delivery mid Nov of 2015).
      The bubbling is even visible underneath the clear vinly paint protection film that I have on the hood; that was applied on day 1 of delivery!
       
    12. ncsuengineer256

      ncsuengineer256 New Member

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      Just bought a certified pre-owned 2014 this past weekend with only 20k miles on it and it has the paint bubble issue along a large swath of the hood lower edge. I took it back to the dealership's service department today and asked the service advisor to contact Ford about it. I'm hoping it will be covered since it's a CPO and has the 12 month / 12,000 mile bumper to bumper warranty. Has anyone had any luck getting a 2014 fixed?
       
    13. Sixonemale

      Sixonemale Active Member

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      I quickly scrolled through the last ten pages of this thread looking for photos and only saw dark colors. Is this issue only associated with darker colors that get warmer when the sun shines on them or does the hood paint bubble issue potentially effect all colors?
       
    14. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      I hope I'm wrong but I think you may be out of luck. I just checked the CPO document and it doesn't list anything about body panels, trim or paint being included in the coverage.

      Peter
       
    15. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Unfortunately all colours can be affected by this issue.

      Peter
       
    16. ncsuengineer256

      ncsuengineer256 New Member

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      I saw a post on this thread about this issue being covered for 5 years / unlimited mileage. Is that true or just someone's interpretation?
       
    17. ncsuengineer256

      ncsuengineer256 New Member

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      Thanks, glad to be here. Do you know anything about the 5 year / unlimited mileage coverage that has been mentioned in this thread?
       
    18. ncsuengineer256

      ncsuengineer256 New Member

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      Is there any documentation out there, on Ford's website or otherwise, that details the 5 year / unlimited mileage coverage?
       
    19. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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    20. ncsuengineer256

      ncsuengineer256 New Member

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      Thanks Peter! Good news, I just got off the phone with the service advisor and Ford is covering the entire cost of the hood repair. Thank you Ford for standing behind your product.
       
    21. bigdude2468

      bigdude2468 Active Member

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      Am I reading this right, Ford will cover the hood issue for 5 years unlimited mileage?
       
    22. ncsuengineer256

      ncsuengineer256 New Member

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      I can't say yes with certainty, but the service advisor called me today and told me Ford is covering the fix for my 2014 Explorer. Not sure if it's covered only because the vehicle is CPO. She didn't give me any exact details on Ford's policy. Sorry I can't give you any more detail. Does your 2014 have the same issue?
       
    23. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      CPO doesn't cover paint. Only if you are within your 3yr/36k so if they are covering it and you are outside either 3yr or 36k, then the 5yr/unlimited mileage is covering it for you.
       
    24. bigdude2468

      bigdude2468 Active Member

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      I am confused, does it make any difference which of the two scenarios you are in, 3 year/36,000 miles window or within the 5 year unlimited mileage? I have a 2014, will be four years old in October and I am beginning to see & feel bumps on the bottom hood edge just above the grill. I would wait until it gets worse (assuming it does) before taking it in as long as I have 16 months before the five years is up..
       
    25. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Makes no difference.

      Peter
       
    26. JonJakobs

      JonJakobs New Member

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      I just noticed that mine is doing the same! My bumper to bumper or is out by 800 miles. I wonder if this will be covered.
       

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