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Hood Paint bubble issue only

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by wilsor, August 29, 2011.

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    Is there a recourse for denied warranty coverage on corrosion issues on a 2015 Explorer?

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    1. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      If you have the Premium ESP, I would have went straight to the BBC and fought this. Would have gone as far as small claims court.

      On a separate note, the ESP covers over 1,000 items. Just because 1 of them wasn't covered for you doesn't mean it is the "biggest ripoff".
       
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    3. albguy40

      albguy40 New Member

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      Does anyone know how much these hoods cost to fix. On my 13 Limited the paint on the front of the hood by the lip just wont stop peeling. I now have at least 10-15 dime size spots and a few quarter size ones... It looks like cancer that is spreading... Extremely embarrassing for a four year old vehicle that cost $55k new...
       
    4. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I believe there are several posts in this thread that mention costs. One I came across mentioned $700 and another from a Canadian member mentioned $900.

      Peter
       
    5. bcampbe7

      bcampbe7 New Member

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      Spoke to my dealer last time I had the Explorer in for an oil change (couple of weeks ago). Have a small area of bubbling on the hood. Service Manger took some pics to send to Ford. Apparently they came back and said they would not fix it.

      What do I need to do to get Ford to fix this issue? Keep complaining to my service manager? Would mentioning the TSB information to the service manager help?
       
    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I don't think there is any use in repeatedly bringing this up with the dealership since it is Ford that has to approve the work. I would ask the service manager for the reason, if any, that Ford gave for the denial. I was going to suggest contacting the Ford Service people but again if the work was already denied then I doubt that would do any good.

      Peter
       
    7. Carmen Guffey

      Carmen Guffey New Member

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      I recently noticed what I thought was rock damage on the front of my hood. My husband then showed me where the paint had flaked off because it had bubbled along that section of the hood & was bubbling in 3 other places on the hood.
      Today I took it to my local Ford dealer, they told me that even though the car is not yet 3 years old it exceeded the 36k mileage & no my extended warranty does not cover corrosion & oh yes, Ford knows there is a paint corrosion issue on the hoods, they make many repairs, many outside the warranty, they can do it for $900!
      This same Ford dealer has opened/closed that hood every 5K miles for the last 26 months yet none of the technicians ever mentioned it & it right next to the front center.
      I purchased the vehicle from a Ford dealer with 16K miles as a 'new' vehicle with all the warranties & a 'better than new' extended warranty. I now have 45k miles on it.
       
    8. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Carmen, Welcome to the forum. I've merged your post with the ongoing thread that discusses this exact issue. If you go back a page and look at post 758, you will see Ford now covers this for 5yrs/unlimited mileage beginning in 2016. Many Explorers prior to the 2016MY have now been able to get theirs covered. I would kindly call up your dealership and advise them that Ford has announced coverage for 5yrs/unlim mileage and ask that they escalate this to Ford.

      My feeling is they looked at it, and said oh, you are over 36k and didn't even bother contacting Ford.

      Lastly, just about everything you could imagine has been talked about on here. We ask that members use the search function first on the top right to try and keep same topics posted together. For this, I used "hood paint".

      Please let us know the outcome from your dealer.
       
    9. Vink70

      Vink70 New Member

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      I just had my '16 sport hood replaced and painted a few weeks ago. Just about to hit the 36k miles. Only issue I had was they painted the hood separate and just swapped it on. I don't feel like the new hood fits as well and it is for sure a different color than the rest of the car. I understand thats tough on a metallic car and the angles play tricks with your eyes but i wish they painted it with the vehicle there.

      The body shop offered to blend the fenders out of their own pocket which I might have them do. I just dont feel like their quality is as good either. But on the flip side, I might just take it to my trusted body shop and have them match it to the rest of the car...
       
    10. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum Carmen.:wave:
      I would be surprised if Ford covered the hood paint issue but I wish you luck. I'm not sure how they sold you a vehicle with 16K miles on it as 'new'. It would likely have been a Certified Pre-Owned sale. The warranty would likely be the existing 3yr/36k factory warranty. Is the "better than new" a Ford ESP warranty?

      Peter
       
    11. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      I missed that part. No way it was sold as new wo th 16k.

      And as you and I know, nothing covers more then the bumper to bumper.
       
    12. gruch131

      gruch131 New Member

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      1st paint bubble emerged on my bronze fire hood sometime within the first year. Now at the 2 year mark I'm up to 3 bubbles; all across the front edge. Very disappointing. I'll see what the dealer says at the next oil change.
       
    13. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      Please report back after you see the dealer. I'd be interested to see what the outcome is. You should be covered as per page 11 of your Warranty Guide (5 years, unlimited mileage).

      Peter
       
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    14. 15Limited

      15Limited New Member

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      3 weeks ago I noticed bubbling at the leading edge of the hood. Took it to the dealer last week and within 3 hours of them submitting the warranty claim to Ford received approval to remove the hood...at first the BodyShop estimator tried to tell me they haven't seen many issues like this and they would strip the paint, clean, apply a 'great' sealant and then repaint the hood. We discussed the issue a little and I mentioned how this is corrosion and the aluminum is contaminated...then the estimator started talking about some other vehicles they are working on, but repainting is still the method to correct...I pulled out the Ford TSB (17-0062) which specifically states replacing the panel is recommended and showed him the info. He immediately took pictures of the vehicle and submitted the claim.

      Today I take in the Explorer to start the process of replacing the hood and painting. I'll report back how this progresses.
       
    15. Vink70

      Vink70 New Member

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      I'd recommend leaving the vehicle with them to color match. Mine was off due to them painting the hood without the vehicle there to match it and its a shade lighter.
       
    16. 15Limited

      15Limited New Member

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      Thank you. I asked them if they just paint the hood or if they blend the paint on the front end...they told me they will blend.

      Update: After I dropped off the Explorer yesterday morning, I called in the afternoon to verify they had the hood and to get an update of when the vehicle would be finished. Was told they do not have a hood and no hoods immediately available within a 500 mile radius, but a new hood would be delivered no later than 3 weeks from today. Went back and picked up the Explorer and am now awaiting the phone call when the new hood arrives...fingers-crossed :)
       
    17. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I guess a new hood would eliminate "blending". Now just hope that the original paint hasn't faded too much.

      Peter
       
    18. 15Limited

      15Limited New Member

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      Blending to the rest of the vehicle is still required for a good match...new hood comes unpainted, body shop paints it.
       
    19. Vink70

      Vink70 New Member

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      For the most part yes...In my case, my body shop can paint it to match the rest of the vehicle without blending it. Since I like the original color more. I didn't want the dealer body shop to blend their wrong color and lesser quality paint job to more than just the hood.
       
    20. LukerDooker

      LukerDooker Active Member

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      ...Sooo any other experiences with this? Im going in next week for this issue, ...
      I have the TSB info but this doesnt pop-up in most of the auto sites TSB finder.
      Aluminum Body Panel Corrosion Appearing as Bubbled or Peeling Paint - 2000-2016 Ford Lincoln Mercury

      I see this TSB link is about fixing, but the quoted post mentioned replacing the existing panel...
      ...and if you read this TSB fix, im sure replacing is better, otherwise its really something you want done by someone who has done it a few times.

      Can the OP chime in?
       
    21. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Some have had the hood replaced as posted here. If you read the TSB carefully you will note that it refers to "body panels". It is much easier to replace a hood than a "body panel" so I'm guessing that is why in some cases a new hood is ordered.

      Peter
       
    22. Phil DeVtec

      Phil DeVtec New Member

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      When did they 'fix' this problem? Are '17s and/or '18s thought to be affected?
       
    23. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      No. As the TSB says, 2000-2016 Ford Lincoln Mercury

      Peter
       
    24. 15Limited

      15Limited New Member

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      Actually, that link is for the old TSB...new TSB 17-0062 adds 2017 MY vehicles and changes the wording to replace the panel.
       
    25. Phil DeVtec

      Phil DeVtec New Member

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      That's what I was concerned about, since TSBs get updated often (especially when the new MY are released. Thanks guys. I guess this is something I should have in the back of my mind.

      On the other hand, has anyone ever 3M'd their front ends? If so, do you think it potentially saved the paint from this fault on Ford's part?
       
    26. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I doubt that would stop it as the corrosion is from the inside out. It begins under the paint so it would still bubble but the 3M would stop the paint from flaking off.

      Peter
       

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