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Keyless Entry (Securicode) Door Pad Not working

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by karebear865, June 18, 2014.

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    1. FordServiceCA

      FordServiceCA Official Ford Rep

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      Hey machine4321, when did you notice your key isn't working? Send over this info along with the year, current odom reading, and preferred dealer; I'll see how to assist.

      Nikki
      Ford Service CA
       
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    3. xnhra

      xnhra New Member

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      Mine never has worked on the Explorer. Escape works fine. have cleared out the codes and programed back in only the factory code, still doesn't work.
       
    4. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Does the pad light up when you touch it or is it dead?

      Peter
       
    5. FordService

      FordService Official Ford Rep

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      Have you brought this to the attention of your dealership, xnhra? What's the current mileage on your Explorer?

      Crystal
       
    6. Odenweller

      Odenweller New Member

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      Door keypad

      Proud owner of 2011 limited explorer. I recently found out my door entry code does not work. I never had a reason to use it with all the other options. Hoping someone has easy fix. Pad lights up but does not work. Am using factory code and tried to change code in my touch but nothing is working. 70000 miles and loving this vehicle. Nicely equipped tri white. Going to talk to dealer next week, going in to change out original tires. Thanks for any help.
       
    7. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Are you able to lock the door using the pad or is that also not working? There was a post that also said the pad had shifted so contact was not being made. It could be a few things but since it lights up it would seem to indicate that it isn't a fuse issue.

      Peter
       
    8. FordService

      FordService Official Ford Rep

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      Hi Odenweller,

      Getting this into the hands of your dealership is a great next step. Be sure to come back and share your results with us; I'll be here if you need help after receiving a diagnosis. :thumbsup:

      Crystal
       
    9. Odenweller

      Odenweller New Member

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      Keyless entry pad

      Sounds strange but just found out this week my door code does not work. Took my explorer in today for a new set of original equipment tires, just turned seventy thousand miles. Explained the problem and how nice this forum is and when I picked my vehicle up the pad issue was fixed. Just completed polish and detail on this 11 limited, drives and looks good as new. This is why I have my dealership listed as a great place to do business. Raabe Ford, Delphos, Ohio
       
    10. Odenweller

      Odenweller New Member

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      Thanks for your advice. Explained this situation to the service dept at my dealer today and it is already fixed. Replaced door pad. Great dealership Raabe Ford Delphos, Ohio
       
    11. FordService

      FordService Official Ford Rep

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      Fantastic news, Odenweller! I'm glad they took great care of you. If you'd like to make your feedback about them official in our system, PM me your full name, best daytime phone number, dealer info, and any specifics you'd like me to include. I'll get this documented for ya. :thumbsup:

      Crystal
       
    12. Odenweller

      Odenweller New Member

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      Reply about keyless entry pad

      Purchased 2011 Explorer Limited from Raabe Lincoln Ford March 2011. Since new all service or any automotive items have been completed by their service dept. This vehicle is my third new ford from this dealer. 2001 Sport Trac, 2006 mountaineer, 2011 Explorer. Always had a great relationship with the service advisors. Philip Odenweller
       
    13. Odenweller

      Odenweller New Member

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      PM reply

      I need to learn how to pm a message. Thanks
       
    14. CajunFordEx

      CajunFordEx Active Member

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      Deleted
       
      Last edited: February 15, 2015
    15. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      PM sent about sending PM.;)

      Peter
       
    16. jzcop

      jzcop New Member

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      Still a Problem

      Still a problem getting in with door keypad even in dry weather. Ill hit the code several times, hear a click in the system but doors wont unlock. I asked the dealer to check this during a service oil change. he said he did and it was fine.....i think he never looked at it.
       
    17. FordService

      FordService Official Ford Rep

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      I'll research some ways to help, jzcop. How many miles are on your Explorer currently? I'm on the case! :thumbsup:

      Crystal
       
    18. jzcop

      jzcop New Member

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      45000 on the miles now. I bought it used. The owner before me bought it certified pre owned from Ford and the warrant transfers over to me. Hope you could help
       
    19. FordService

      FordService Official Ford Rep

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      Thanks for responding, jzcop. Send me your details in a PM and I'll get this into the hands of your regional customer service manager. Be sure to include your full name, best daytime phone number, VIN, current mileage, and servicing dealership.

      Crystal
       
    20. jzcop

      jzcop New Member

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      pm sent
       
    21. jzcop

      jzcop New Member

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      what did the door pad replacement run you?
       
    22. FordService

      FordService Official Ford Rep

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      Thanks, jzcop! I got it and sent you a response this morning. Let me know if there's anything else I can do to help.

      Crystal
       
    23. xnhra

      xnhra New Member

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      Door Lock Pad

      Dealer replaced pad. Service adviser said they replace a lot of them.
       
    24. Redkat

      Redkat New Member

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      I recently purchased a 2013 Explorer XLT, and was given the factory keypad code. After MANY tries and frustrations, I was able to finally add a personal code that I can remember. No idea why it was so difficult to add a code - the process on MyTouch seems simple enough, but I had to try repeatedly (using the same exact steps every time) before the new code was finally accepted. Anyway... now the problem is that when I enter either code on the keypad, I can't get them to work. Is there some secret? Do you have to hit the numbers in a particular spot? I hate that each button has two numbers on it, because I can't tell whether I'm hitting the right one. I have verified tgat the codes are correct, but apparently can't seem to get them entered properly. Can anyone help before I just decide to put my fist through the window? Yes, I could unlock using the remote, but frustration is getting the best of me. The keypad feature is there, so I should be able to use it. Grrrrr.....
       
    25. Ecobeast

      Ecobeast Active Member

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      I know this doesn't help, but I have no issue at all on mine. I just lightly touch each number and it works every time. I had the same issues of changing/adding the code, until I realized I was using the wrong key (secondary). I had mykey set up. It was a piece of cake once I had the main key and put it in the mykey slot in the center console. Mine is a 2016 though so not sure if they modified it since.
       
    26. Redkat

      Redkat New Member

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      Thanks for your input. Maybe there's a problem with mine, since you say yours is so easy. Might have to have the local dealership take a look.
       

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