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Lemon Law

Discussion in 'Stock 2011 - 2017 Ford Explorer Discussion' started by tryan1977, June 6, 2012.

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    1. tryan1977

      tryan1977 New Member

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      I have been having a long list of problems with my EX and I am concerned that my car was in a batch of bad ones that slipped through. My 2007 Limited was an excellent vehicle (that i now miss). I know some of you are extremely happy and I am glad to hear that. I have had a majority of the issues complained about on this site like transmission clunks, jogging when opening windows, squeeky doors, poorly aligned trim etc. so I'm curious to know if there have been any of you have went down the road of the lemon law.

      If you have, I am curious to hear how it went for you.
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      It seems to me that one memberhad a successful case and another one or two stated that they have begun a 'lemon law' case.
      Hopefully they will jump in and give you some direction.

      Peter
       
    4. RonJrSVCMGR

      RonJrSVCMGR Moderator Emeritus Moderator Emeritus

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      You can head down that road, but in the 30 years I have been in the auto service biz, unless it SEVERELY detracts from the value of the vehicle, is a major safety issue, or you have been without the vehicle for 30 days because it was totally out of commission (and still within the basic warranty), you would not stand a chance of winning. I will note it varies by state and you are welcome to file the paperwork. First new model year growing pains, while not much fun to deal with, do not end up winning lemon law cases, nor will multiple MyFord Touch issues.

      You are better off trading it for a 2013 versus going through lemon law....



      :hammer:
       
      Last edited: June 8, 2012
    5. Tampa01

      Tampa01 New Member

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      I went through the process for my 2011 Limited. My Issues were with MFT and rear hatch alignment. I filed the paper work with the state of Florida who guided me to first work with my local BBB. My local BBB scheduled and facilitated an arbitration hearing between Ford and me ( no lawyer, i represented myself at the hearing). The arbitrator found in my favor. Ford had to replace my Explorer. Today I'm driving a 2013 Limited.

      Ford will try to wear you down. First they put me in contact with a field service engineer who tried to tell me everything was working as designed. As I pushed forward, I was assigned another Ford representative who told me that MFT rebooting while driving down the road was a characteristic of the vehicle. That just did not make sense to me and gave me the drive to complete the process.

      Feel free to PM me if you are thinking about going through the process and I can give you a little more of the details that I experienced.
       
    6. RonJrSVCMGR

      RonJrSVCMGR Moderator Emeritus Moderator Emeritus

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      Arbitration is NOT lemon law. Yes, you MAY win an arbitration. Curious, did they charge you for the two model year upgrade and mileage usage or was it free? We should explain it all....

      The way you explained it, they just handed you keys to a new one....
       
    7. Tampa01

      Tampa01 New Member

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      As previously mentioned, I did submit the Lemon Law paperwork to Florida’s Attorney General’s office. Florida’s process is to first see if a settlement can be reach through arbitration. You still have the same burden of proof (substantially impairs its use, value or safety and has had at least three repair attempts) for an arbitration hearing. Ford did have legal representation at the hearing. During the hearing I played video’s showing the MFT rebooting, MFT not turning off (even with doors open), no radio volume control; to name a few. The arbitrator then performed a visual inspection of vehicle to see first hand the issues with MFT and the rear hatch alignment. When I showed the arbitrator the issues with the MFT sync system, the MFT system rebooted right in front of his eyes.

      It cost me less than $75.00 to move from the 2011 to the 2013. Fords Replacement Program calculates the replacement cost based on the first repair attempt. In my case, I started having MFT issues the first week that I owned the 2011 and my mileage was somewhere around four hundred miles. I was only charged for the miles and not for the two model year upgrade.

      Please don’t take this the wrong way, but I don’t think your comments that “you would not stand a chance of winning” and that you would be “better off trading it for a 2013” was good advice. You would take a beating (thousands of dollars) on the trade and that was not something that I was willing to accept especially since Ford, not me, was ultimately responsible for the problems with my 2011.
       
    8. RonJrSVCMGR

      RonJrSVCMGR Moderator Emeritus Moderator Emeritus

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      I agree and congratulations. Also, I did state things vary from state to state and in New Hampshire you pay for the mileage you used the vehicle for. I always like to see a "Charlie Sheen" every now and then ("WINNING").

      :D
       
    9. harlenm

      harlenm Active Member

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      Yes, arbitration is lemon law. That's how it works in CT as well. You either win arbitration or you lose.
       
    10. gdecamp

      gdecamp Active Member

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      Ditto in NY....

      http://www.ag.ny.gov/sites/default/files/pdfs/complaints/cns006_newcar.pdf


      Really not that hard to win if you keep records and have your facts straight.

      Sounds 100% correct to me!!!

      Scratching head! He is FAR from a wack job like Charlie Sheen....and he won! :)
       
    11. tryan1977

      tryan1977 New Member

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      Well my vehicle has gone back on for service, again. As of today, the vehicle has now been at the dealer for a total of 14 days. They told me when i took it in last week that it will be at least a week and a half before i get it back.

      Hopefully they keep this $40,000 pile of sh#& for 2 more weeks so I can begin filing the paperwork.

      Absolutely awful experience. Will not be buying another ford and will make sure to inform everyone I know what a terrible vehicle it is. I should have bought the Acadia.
       
    12. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      You stated in a post above that you were very happy with your 2007 Explorer. So why would this one bad experience put you off Ford altogether. The majority of manufacturers have produced the odd vehicle that turned out to be a 'lemon'. That doesn't mean that all their products are the same. The majority of Explorer owners are very happy with their decision.
      As I stated in another reply to a post of yours, the Acadia isn't exactly a stellar performer. It has yet to make Consumer Report's recommended list. Previous models have been below par in reliability. Just check the Web for problems with the Acadia before you make the jump. I read a couple of posts from Acadia owners that are dumping their vehicle as well.

      Peter
       
    13. Helicopter

      Helicopter Active Member

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      Yes... That Acadia is the epitome of a "perfect" vehicle! After you buy one, please come back and let us know how satisfied you are! It appears you'd be in fine company.
      http://townhall-talk.edmunds.com/WebX/.f1310a2?displayRecent

      :bsnicker: Acadia... LMAO

      The Explorer isn't perfect either, but at least I'm not subsidizing Ford with my tax dollars like I am with GM. It's too bad I can't dump my interest in GM like I can with my Ford stock purchased on the open market. :thumbdwn:
       
    14. katiems

      katiems New Member

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      I opened a Lemon Law case with BBB, my Explorer has been in the shop over 30 days and still to this day has issues. They have replaced the APIM multiple times after this last update that came out in March. Now the phone dials but no sound...people think Im calling them over and over again and dont understand why they cant hear me.

      BBB came back and said Ford would give me a ESP Premium with $100 deductible for 75,000 miles. I dont think this makes up for the loss of functionality and time spend taking the car in for repair over and over again. We'll see what happens next. They did however give me one month's car payment $674.
       
    15. Tampa01

      Tampa01 New Member

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      Ford offered me the same ( 75k mile ESP premium warranty) four days prior to my BBB facilitated arbitration hearing. I too felt the same as you... the extened warranty did not make up for the loss of functionality plus (at least in my case) if I accepted the settlelment they would no longer be obligated to fix my current MFT issues and I would not be able to make future claims against Ford for MFT related issues
       
    16. katiems

      katiems New Member

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      Tampa- What are they offering now in arbitration?
       
    17. harlenm

      harlenm Active Member

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      Read above. He won arbitration and was given a 2013 Explorer.
       
    18. shawn-paulson

      shawn-paulson New Member

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      Hey People -

      I'm about to go to arbitration for my 2012 Exploder's Sync system.
      Does anyone have document copies of successful "buy-backs" outcomes

      Thank you
       
    19. harlenm

      harlenm Active Member

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      I will be going for my hearing for my 2nd Explorer Tuesday. Not a sync/mft issue. I'm more nervous for this hearing than I was for the first one.
       
    20. shoeman

      shoeman Active Member

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      Hi All . I have been reading ongoing for the last while yet not posting. Not to Hijack this thread in any way. I finally was fed up with all the little things that were never right or could not be made right in my 2011 LTD that I got rid of it last week. The dealer I work with for the last 25 years wanted to get me into a Lincoln MKX fully loaded , I drove it and as much as I did want it, felt like a glorified Edge (as it is ). I ended up on the dark side at Government motors with a full zoot loaded Cadillac SRX. I hate to say it , as I am a Ford man , this is how a Lincoln should drive.
       
    21. 13Sport

      13Sport Well-Known Member

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      I had a lemon law case successfully resolved last year due to MFT related issues. I've won 2 lemon law cases in the last 4 years (the Ford, and a Nissan 350z prior), both filed in California. I'm not sure your stance on people not having a chance is correct.

      And trading at a loss vs. getting a good lawyer to take on a lemon law case for an actual lemon is not very financially sound advice. Most states are pro consumer and if you win the case, the manufacturer is responsible for all legal fees as well. Most lawyers will take the case on contingency (if you win, they get money, otherwise they don't)
       
      Last edited: May 10, 2013
    22. converted_21

      converted_21 Active Member

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      X2!!!! My wife had an Acadia about the time we got together. Total pos. 4 water pumps, 6 headlights, 3 headlight housing units (because the lights were melting them), power hatch module, gearshift cable, and to top it off a new motor. Then they said she better get an extended warranty because past experience with new engines in the Acadia, they don't react well with the computers. We also knew of someone else who had the same experience.

      Then our '12 Grand Cherokee Overland was a lemon. Sunroof was not cut to spec and transmission problems. In the shop for a total of 49 days at one time, came out unrepairable and a characteristic of the hemi after they acknowledge the problem!! Ha... I believe it had 970ish miles on it. We got a total refund and got the suburban...

      $63,600msrp. Total pos as well. Couldn't fight any longer. Just needed my wife in something reliable. Traded it in on the Ex Sport. Which we will trade in on a '14 suburban due to my wife's growing business and another child due in September and I bought another boat, we need something bigger again.
       
    23. grosa_2002

      grosa_2002 New Member

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      I'm really sorry to hear of your bad experience, but I would really like to know what you bought and what was wrong with it as I can't find it anywhere in this post.....:salute:
       
    24. 1995E

      1995E Elite Explorer

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      Do the lemon law anyway, I did it and got at least some compensation. It's better to try to get rid of a headache than having to live with it.
       
    25. Sgt1411

      Sgt1411 Elite Explorer

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      The comment that "you don't stand a chance" is grossly exaggerated

      You do stand a chance, I did it and it wasn't that difficult.

      Make sure you support your case with sufficient evidence including videos, TSB's, and service records. MFT and A pillar were enough evidence for my arbitrator.

      I even took stuff off this forum

      In the end Im paying the same as I was before but driving a 2013 with no issues other then My Ford Disappointment

      I recommend doing it.
       
    26. foxtemple

      foxtemple Active Member

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      All you have to do is find one of those lemon law lawyers that will not charge you any legal fees whatsoever. They will ask the manufacturer for legal fees once you win the case. If they think your case is not winnable, they will not accept it to begin with. These lawyers literally win like 99% of their cases.
       

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