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MY Touch system is inoperative.

Discussion in 'Stock 2011 - 2018 Ford Explorer Discussion' started by Brooklyn1530, May 9, 2011.


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    1. Brooklyn1530

      Brooklyn1530 New Member

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      City, State:
      Old Bridge NJ
      Year, Model & Trim Level:
      2011 Ford Explorer LTD
      So Just have my new Explorer 2011 LTD, like ony 2 weeks now & the my touch system is out already. Car back at dealership. Concerns me that this happened already. A lot of money for this to go wrong so fast. Love the truck, but very worried now over the computer issues, because nothing works without the my touch. I am curious to see what they say is the problem...
       
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    3. BrooklynBay

      BrooklynBay Moderator & long time member. Staff Member Moderator Elite Explorer

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    4. cschafer

      cschafer New Member

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      Me too! The dealer has it for a week and the only thing that worked was replacing the entire computer system Just got it back today and they forgot to include the software for the voice activated navigation.
       
    5. Brigitte

      Brigitte New Member

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      City, State:
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      Year, Model & Trim Level:
      2011 Explorer XLT
      My Touch inoperative

      It absolutely sucks not having the mytouch! The first time the electronic lady said, "climate, 72 degrees", we were sold!
      Anyways, it went out today, after about 3 weeks. The guy on the phone said to check and/or remove the fuse, that is apparently located in the "interior fuse panel" to the left of the steering column, by the brake pedal. We couldn't find this at all in the jumble of wiring stuffed up under the drivers feet, so we called the guy that sold us the Explorer, and he suggested disconnecting the battery for three minutes, and then reconnecting it.
      We're going to try that now, I'll let you know!
      Matt Cotton
      Lake Parsippany, NJ
       
    6. X~FACTOR

      X~FACTOR Name is Ray

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      Too many similar problems on the 2011 model. Time for a recall?
       
    7. cschafer

      cschafer New Member

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      Yes I checked the website and there is a technical bulletin that was supposed to work but it didnot. The fuse was not the problem. The entire computer needed to be replaced. Phone synced etc,
      Ford sais...
      Chauntay: Thank you for waiting. I'll be with you in just a moment.
      Chauntay: I am currently checking the SYNC equipment information.
      Chauntay: There is a technical service bulletin that has not been completed in your vehicle.
      Chauntay: This bulletin should resolve the concerns.
      Chauntay: The bulletin number is 11-4-18.
       
    8. robbs49

      robbs49 New Member

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      At 500 miles on a car I had 3 days mine went black screen. Point,other then I am not that happy, is taking off the negative battery terminal fixed it. Takes about 3 minutes. I really like though spending 40000 and having to do that. It's not a fuse problem it's a you need to cut the power to the unit completely problem so it can restart. It would have been cheesy, but a reset button put somewhere would have solved almost all of the black screen issues easily for consumers.
       
      Last edited: June 5, 2011
    9. Rocketfan

      Rocketfan Active Member

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      I agree with robbs49. With all the complaints and suggestions regarding pulling fuses and battery to force a reset, it is clear that the one thing MFT needs is a reset button (anyone working with Microsoft products knows this/ even my iPhone needs a reset now and then to get things working properly again).

      Knock on wood, MFT has been working great for me so far (except for the fact that iPhone voice controls (USB or bluetooth stereo) are very MISS and sometimes hit so far) but I haven't hit my second week yet (when issues for some start to show up). I wouldn't have a problem manually resetting MFT now and again given my experience with Apple and MS products and think this might fix some of the issues that seem to creep into MFT (and all similar computing devices) after 2 weeks or some period of time.
       
    10. Brigitte

      Brigitte New Member

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      Dealer fixed the MFT

      My dealer told me to bring the car in, but I said, "no, it's too far", so he let me take it to the dealer close by me. They "downloaded" something, and it about 2 hours it was fixed.
      Disconnecting the battery for 3 minutes didn't work for me on Sunday.
      I never did find the fuse, it's up under the dash under your feet where an owner would never be able to get to it.
      So far, so good.
      Matt Cotton
      Lake Parsippany, NJ
       
    11. aarmchair

      aarmchair New Member

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      City, State:
      toronto, ontario canada
      Year, Model & Trim Level:
      2011 xlt, FWD,ltr,tow,nav
      mine went blank saturday afternoon - just died while driving. it was the first fault that i had in it in 1 1/2 months of ownership.

      I left it overnight, to see if it woudl reset itself, but, Sunday morning, it was still not working. I could get heat and adjust fans, etc through the manual controls, but nothing was available through Synch or MFT.

      After reading about some of the issues on the forum, I looked for the elusive # 29 fuse, and realized that getting to this fuse was all but impossible. Thus i disconnected the nagative terminal on the battery. Left it for about 3 minutes, hooked it back up and the system came right back on. I lost nothing that had been programmed in.

      The only intersting this was the wrench came on on the screen and the engine ran rough. Turned it off, restarted, and the wrench went away.

      It is interesting how each person seems to have a bit of a different experience everytime the batterry is disconnected. Most seem to lose MFT programming. I never lost the info, and this wrench appearance is interesting.

      All seems to be working now, which is good, but for how long who knows. At least i know of this quick fix, and it is much easier to do then replacing fuse # 29. Will need to make sure i keep a 7/8 wrench with me, or replace the battery nuts with butterfly nuts to make removing and reinstalling easier.
       

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