goodys4me
New Member
- Joined
- July 26, 2016
- Messages
- 2
- Reaction score
- 0
- City, State
- danbury, ct
- Year, Model & Trim Level
- 2017 Ford Explorer Sport
I haven't even taken delivery of the new white platinum 2017 Ford Explorer Sport that I placed a deposit on 2 weeks ago. Should I be worried? I'm starting to think twice. I found a 2017 Sport with the following options: 401A package, dual panel moonroof, adaptive cruise control, and rear bumper protector. I negotiated a price of
$49,611 (includes the destination fee of $945) with another $250 off for the 0% Ford Cash Back promo (not including taxes, plates, etc.)
A few weeks ago, I saw it in the dealer lot, but I couldn't test drive it at the time because it had just gotten off of the delivery truck and they had to do their inspection and safety check. I checked it inside and out and it looked good with the exception of some greasy fingerprints on the headliner. I went back in a few days later to take it for a test drive and noticed that the sill/scuff plate had a big dent in it and there was a nick on the tow hitch cover which wasn't there before. I put a deposit on the vehicle and they promised to replace the sill plate, the tow hitch cover and they'd clean off the fingerprints from the headliner. In addition, one of the dealer accessories was a bumper protector which they were going to install.
I went to take delivery of the vehicle last Thursday. The sill plate had been replaced, but wasn't very secure - there was a lot of play compared to the passenger side sill plate which was solid. The service manager agreed and said they'd replace it (again) because the tabs may have been broken when they installed the first replacement. The fingerprints were still on the headliner and the sales guy said they did they best they could to remove them, but it was tough because it's so hot out. Huh?? Then the POS bumper protector which was just a thin piece of vinyl looked like a DIY project. I could have done a better job. Air bubbles throughout and it wasn't put on very straight - it looked like crap. Finally, the nick on the tow hitch cover was still there. They said I could take the vehicle home and they'd let me know when the parts were in. I told them I wasn't taking anything home until the vehicle was in the condition I expected it to be in the first time.
I mean this vehicle had 4 miles on it and it's on its 3rd sill plate and 2nd tow hitch cover. I just got a text from the sales guy that said the sill plate should arrive today and they'll the vehicle ready by the end of the week. Am I being really nit-picky? We're now going into the 3rd week with this and I'm starting to lose interest. I don't know if I should just go to another dealer, but I think the price I got is pretty good. The sales guy said they had to go into their holdback, so I don't want to miss out on a good deal, but this dealership doesn't really seem to be making this a priority.
$49,611 (includes the destination fee of $945) with another $250 off for the 0% Ford Cash Back promo (not including taxes, plates, etc.)
A few weeks ago, I saw it in the dealer lot, but I couldn't test drive it at the time because it had just gotten off of the delivery truck and they had to do their inspection and safety check. I checked it inside and out and it looked good with the exception of some greasy fingerprints on the headliner. I went back in a few days later to take it for a test drive and noticed that the sill/scuff plate had a big dent in it and there was a nick on the tow hitch cover which wasn't there before. I put a deposit on the vehicle and they promised to replace the sill plate, the tow hitch cover and they'd clean off the fingerprints from the headliner. In addition, one of the dealer accessories was a bumper protector which they were going to install.
I went to take delivery of the vehicle last Thursday. The sill plate had been replaced, but wasn't very secure - there was a lot of play compared to the passenger side sill plate which was solid. The service manager agreed and said they'd replace it (again) because the tabs may have been broken when they installed the first replacement. The fingerprints were still on the headliner and the sales guy said they did they best they could to remove them, but it was tough because it's so hot out. Huh?? Then the POS bumper protector which was just a thin piece of vinyl looked like a DIY project. I could have done a better job. Air bubbles throughout and it wasn't put on very straight - it looked like crap. Finally, the nick on the tow hitch cover was still there. They said I could take the vehicle home and they'd let me know when the parts were in. I told them I wasn't taking anything home until the vehicle was in the condition I expected it to be in the first time.
I mean this vehicle had 4 miles on it and it's on its 3rd sill plate and 2nd tow hitch cover. I just got a text from the sales guy that said the sill plate should arrive today and they'll the vehicle ready by the end of the week. Am I being really nit-picky? We're now going into the 3rd week with this and I'm starting to lose interest. I don't know if I should just go to another dealer, but I think the price I got is pretty good. The sales guy said they had to go into their holdback, so I don't want to miss out on a good deal, but this dealership doesn't really seem to be making this a priority.
