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No display or entertainment center on 2018 Sport

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by Magus2727, March 8, 2018.

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    1. Magus2727

      Magus2727 New Member

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      I am going to be calling the dealership in the morning and I have not checked fuses yet. But the whole entertainment center is a black screen. I can not control audio through the steering wheel. I can control climate control through the physical buttons.

      Has this occurred to anyone else? I am going to call the dealership in the morning. I have pictures and video of the behavior. Did a number of restarts and turning on and off the accessories and does not turn on. This happened once before but a restart "fixed" it and that was a few weeks back.

      Thoughts? Suggestions for me to look at to provide details to the dealership?

      Thanks!
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Hard to tell if it's a fuse since you were able to correct it the first time. Looks like fuse #32 in the cabin fuse panel is connected to the display and Sync. Otherwise I would expect a bad/dead APIM, assuming Sync3 has that item like MFT has.

      Peter
       
      Last edited: March 8, 2018
    4. Magus2727

      Magus2727 New Member

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      That should be fully covered under warranty right ? Asking somewhat rhetorical since ether vehicle is only 4 months old...

      What kind of repair is that? A "easy" swap or a multi day removal of the dash to replace the controller?
       
    5. thefranchise713

      thefranchise713 Active Member

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      Exceedingly rare failure with Sync 3, probably a bad APIM. After fuse check, pull battery and reconnect.

      Either way it is a warrantable failure, so rest easy.

      Teardown and replacement of the module is fairly straight forward. It won't be a multi day nightmare. The time concern might just be sourcing a new APIM more than its physical replacement.
       
    6. Magus2727

      Magus2727 New Member

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      Well after a hour dinner at Buffalo Wild wings, the system came up. So most definitely not a fuse. How do I diagnose this with Ford?
       
    7. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Yes, if that is what the issue is, it is covered. In pre 2016 models the APIM was located behind the radio. MFT Black / Blank Screen

      Peter
       
    8. Magus2727

      Magus2727 New Member

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      So whats the best way to show ford my APIM is going bad or is bad or has problems? Video record it when it happens and have a bunch of time stamped videos or picture showing its a problem?
       

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