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Ordered Silver 2017 Explorer Platinum for my Wife

Discussion in '2018 - 2019 Ford Explorer Order Status Threads' started by Pete6114, February 23, 2017.

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    1. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      No, filled at the dealer. I have been told that the fuel surcharge reimburses the dealers for the full tank. Owners get a full tank at no charge because it is built into the cost of the vehicle and it is on every DORA.

      My Explorer's was almost $50 when I bought mine again, all on the DORA.
       
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    3. Pete6114

      Pete6114 Active Member

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      I see they charged you 102.96 for Fuel on the 350. Didn't know they charge you for the full tank in the USA.
      It shows me being charged $8 on the Explorer for 2 Gal.
       
      Last edited: March 29, 2017
    4. StevenC56

      StevenC56 Member

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      Well, our unit arrived today with 101 miles on it and the random test sticker. Another Explorer Platinum equipped exactly the same came on the same delivery with 6 miles. We had originally switched our deposit because the first unit had a longer production time, and we thought maybe it had an issue that sidelined it. We just switched back to that unit since we figure the one with 101 miles definitely left the facility. From what I've read the vehicles that actually get QC'd end up with less that 25 miles on them.
       
    5. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      A 100 miles is completely unacceptable. I'm going off foggy memory but I believe they are supposed to be kept under 50 miles on them. I've seen many in the 40s before.

      I'm wondering if there was an issue with it and it had to go back to the factory to be fixed and then retested. That is definitely excessive and I would have been really ticked off on that.
       
    6. StevenC56

      StevenC56 Member

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      Yes 101 miles seems rediculous. Theres no way it was just tested and extra QC at the facility. That's why we switched back to the unit with 6 miles. I'll take my chances on why it showed in production a bit longer than the other unit.
       
    7. Sgt1411

      Sgt1411 Elite Explorer

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      Are you sure those miles aren't from an inter-dealer transfer where the vehicle was driven?

      If not that's ridiculous I agree.
       
    8. StevenC56

      StevenC56 Member

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      No dealer trade. Both identical units only 1 VIN apart shipped by rail from Chicago to the holding center in Milpitas, CA. Both arrived at the dealership today by transport. One with 6 miles the other with 101 and a window sticker stating that Ford had driven the unit for QC purposes.
       
    9. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Although 101 miles does seem high, I don't think that the mileage really makes that much of a difference. The vehicle is under warranty and the warranty doesn't start until you take ownership. When I picked mine up it had almost 78 miles on it. It went from the original dealer to another one roughly 8 miles away and then to my dealer which involves a trip of approximately 30 miles. This would mean that it had around 40 miles on it when it arrived at the originating dealer.

      Peter
       
    10. StevenC56

      StevenC56 Member

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      Gonna have to disagree with you on this one Peter. In your case you knew the unit had been dealer traded twice. On this new unit, somebody at the factory test drove it almost 100 miles. Doing what? Where? Why? Warranty is for factory defects. And in the USA it's 3 years or 36K. They are not going to extend the warranty beyond 36K. If they did in this situation, then the risk of the unknown first 100 miles might be worth considering. But not for me.
       
    11. Pete6114

      Pete6114 Active Member

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      All necessary QC tests are done within any and all plants. No driving outside them is needed. All but just a handful on any given day go straight out the door with existing QC checks. The handful gets more extensive testing in the shake/rattle/roll room
      There is a limit on how many miles they're allowed to drive them, but that's not enforced. If a big shot lives further away from the plant, more mileage is put on on the more of a perk it is.
      If mine comes in with that kind of mileage, i not only walk away from it, but from ford.
      @StevenC56 Are you buying or leasing, and did you get a Green Window Sticker or a Blue one?
       
    12. StevenC56

      StevenC56 Member

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      Blue window sticker. The unit was ordered by our dealer as a stock unit. We put a deposit on it just before the unit went into production. They had several on order at the same time, and 2 were Platinum white which is the color we want.
       
    13. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      If you had stayed with the Explorer with 101 miles on it your mileage warranty would have expired at 36,101 miles. As it is, your expiry will be 36,006 with the other vehicle. As stated, the warranty begins when you sign and take delivery of the vehicle, not before. It has been discussed many times. Also from the Warranty Guide;
      KNOW WHEN YOUR WARRANTY BEGINS
      Your Warranty Start Date is the day you take delivery of your new
      vehicle or the day it is first put into service (for example, as a dealer
      demonstrator), whichever occurs first.

      Peter
       
    14. StevenC56

      StevenC56 Member

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      QUICK REFERENCE: WARRANTY COVERAGE
      This chart gives a general summary of your warranty coverage provided
      by Ford Motor Company under the New Vehicle Limited Warranty.
      Please refer to the description of warranty coverage for more specific
      information.
      For each type of coverage, the chart shows two measures:
      • years in service • miles driven
      The measure that occurs first determines how long your coverage lasts.
      For example: Your Bumper to Bumper Coverage lasts for three years -
      unless you drive more than 36,000 miles before three years elapse. In
      that case, your coverage ends at 36,000 miles.
       
    15. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      The 36k starts from the mileage on it at day of purchase, not from zero. So ad Peter stated, you still get 3 years and 36,000 from the mileage at purchase. If it was a dealer trade and they drove it 350 miles to the other dealer, your warranty goes till 36,350 and 60,350 for powertrain.
       
    16. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That is as it says a "Quick Reference" and says it is a "general summary" and states to refer to the Warranty Coverage (Warranty Guide) for more specific information. As I and many others have said, the warranty begins with the "In Service" date. That is the day the owner buys it. It has been discussed here many times.
      It also doesn't say the bumper to bumper coverage ends with 36k on the odometer. It says "unless you drive more than 36k. You didn't drive the 101 miles that were on it because you didn't own it. On the contract there is a place that says "Odometer Reading at Delivery". That is the mileage at which the 36k warranty begins. Also when I took out the 48 month ESP the dealer accounted for the existing mileage on the vehicle so ESP will start based on that mileage figure.
      The defense rests.;)
      NOTE: this post was being put together while blwnsmoke posted his.:D

      Peter
       
    17. StevenC56

      StevenC56 Member

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      Take it from someone who processes warranty claims from 4 manufacturers. When you reach 36,000 the systems will not allow you to file a warranty claim. Exception being a Demo extention or other special circumstances. Goodwill is possible depending on the manufacturer, but a normal warranty claim will not be possible.
       
    18. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      If the dealer enters in the correct mileage at time of purchase then yes it will be possible. I will have to find it because I posted it before direct from Ford in writing when we had this discussion in the last.
       
    19. Pete6114

      Pete6114 Active Member

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      Either way, anything over 15 miles on a new vehicle is unacceptable to me.
      Try leaving the lot and try giving the car back after driving a few miles and see what happens.
      I just hope the green window sticker is identifying a customer order and a red flag to those picking a nice ride home for the day. Take somebody's car that don't mind and beliefs he's getting a better car.
       
      Last edited: March 30, 2017
    20. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That's because once it has been sold and registered it is considered a 'used' vehicle and can no longer be sold as new. That has nothing to do with the dealer or the manufacturer.
       
    21. Pete6114

      Pete6114 Active Member

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      Understood. The only difference is that it's been registered. otherwise it's a used vehicle when they drive it home and return it next morning all the same in my opinion.
      Just because they can drive our cars on public roads without registration is wrong and has absolutely no purpose. which makes me wonder if all manufacturers give themselves this perk or if it's just ford.
       
    22. Pete6114

      Pete6114 Active Member

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      In production. Should be done by tomorrow. Looks like it might beat the ETA of April9-15
       
    23. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      What state?
       
    24. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Did it just move into 'Production' yesterday Pete? I've seen sit in that state for several days.
       
    25. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      There are different stages of "in production". As soon as it is "sent to plant" it is considered "in production". It will move to "produced" once it has been completely and then it will be "released".

      Mine fusion that I'm picking up on Tuesday was in production for 7 days. "sent to plant" then once it was produced it left the line to go to the body shop where they put the 3M film on the front of the vehicle, side mirrors, door handle etc, returned from body shop and then it was inspected and released.

      But if all is normal, it takes less then 24 hours to go from the line to released for shipment.
       
    26. Pete6114

      Pete6114 Active Member

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      Ontario,Canada. All convoy for the 7-8 hr trip
       

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