well, here goes. i took my 2002 explorer into the dealership for routine maintenance and the fellow told me about the recall on the rear hatch, i had heard about it but i dont use the thing because its just easier to raise the whole back gate. i figured what the heck, what could go wrong, so i took it in. 6hrs later when i went to pick it up they explained how they reached a new level of incompetence by stripping out the screws and now i have to get a new hatch installed. i was reassured by being told its not uncommon they do it all the time when doing the recall. yeah! thats what i thought too....so now i have to take it in for 2 or 3 days and hope they dont screw it up more and that the paint will match when i get it back....its fairway ford of anderson south carolina where stupidity is job one...i thought i was just being picky when i had taken it in before to have a new seat rail installed where the motor went out and when i looked under the driver seat there were wires hanging everywhere and the tab they mount to was missing. after moving the seat back and forth i saw the wires hanging on the rails on the floor and took it back and i was told ,,your right there is a piece missing.