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Rearview Camera Problems

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by kkeb, June 6, 2011.

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    1. kkeb

      kkeb New Member

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      Was running errands, and everything was fine. Except at one point, my backup camera stopped coming on. The sensors still beep, but instead of the camera shot, I get my home screen. And, the Ford logo that normally appears when I start the car, is gone.

      Anyone else run into this problem?

      It's at the dealer and the service guy is trying to tell me it has to do with the Sirrius update. SERIOUSLY? The Sirrius switch was a month ago, and my backup camera went out 3 days ago. In addition, how can a satellite radio company changing its programming affect my backup camera?

      I have a feeling this is going to end badly...and after having my Buick in for constant nit-picky things since the day it was "born", I have less patience for this stuff. Got the car Easter weekend, and it's already in the shop. Not happy.
       
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    3. jrmexplorer

      jrmexplorer Well-Known Member

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      "It's at the dealer and the service guy is trying to tell me it has to do with the Sirrius update. SERIOUSLY? The Sirrius switch was a month ago, and my backup camera went out 3 days ago. In addition, how can a satellite radio company changing its programming affect my backup camera?"

      That's the first I've heard of the "Sirius" update causing MFT to perform poorly. If MFT is that poorly designed God help us all. More likely is that your dealer doesn't know jack squat about MFT

      What I would do is try restarting the car a few times. If that doesn't work, pull fuse #29 to reset MFT. It's hard to get to (above the parking brake on the driver's side) but it resolves a lot of issues.

      If that doesn't work - take it to a different dealer. If they can't help you send a private message to Cory whose username is FordCustSrvc - he's a Ford rep who answers questions on these boards. He has helped members get issues resolved in the past
       
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    4. kappaknight

      kappaknight Member

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      If I've learned anything over the past few days, it's that sales people know almost nothing about the things they sell. Whether it's correct or not, they just try to sound confident in whatever answer they give you so you'll buy the story.

      It's a shame... a few hours of training (and retraining) could go a loooong way.
       
    5. techieman33

      techieman33 Explorer Addict

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      It's a first year vehicle, it's going to have some bugs that need to be worked out. And the dealerships aren't going to have a lot of experience dealing with the problems since they still haven't seen to many yet. It's just going to take time and some patience.
       
    6. jjs461

      jjs461 New Member

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      I don't recall seeing a 1st year discount when I purchased the vehicle. These bugs should have been worked out before releasing the vehicle. I shouldn't have to be looking under my dash to find a fuze to pull out to reset a system, this is totaly unacceptable.
       
    7. GTMD

      GTMD Member

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    8. thesthompson

      thesthompson New Member

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      discount

      No Joke, we should all get a big rebate back!
       
    9. Loganfilm

      Loganfilm Elite Explorer

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      Actually, they should scrap Microsoft and hire Apple to write a better interface... That actually works.

      Paying good money to be Beta testers is unacceptable. We should have been told this and, yes, provided a discount to reflect the hours and hours wasted learning and then teaching dealers how to fix our brand new cars.

      Mine gave me card read errors three times yesterday. I had to reach down, pull it out, and reinsert it several times. Nearly got into an accident. It's all so distracting.

      Also, the nav took over ten minutes to kick in, the few times when it did Decide to "work". I'm constantly in and out of my car, so this system is completely useless to me and frustrated me more and more with each short trip. The lack of traffic integration makes it laughable. What did we pay for?

      I've been playing phone tag with a Ford rep for nearly a week. If. Miss his call, it's back to endless voicemail. Seems appropriate with the way this crap MFT system works.

      I'm thoroughly unimpressed with the execution of what should be great tech advances. It's all there... Please make it work!
       
    10. FordService

      FordService Official Ford Rep

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      Thank you so much for the recommendation jrmexplorer. With something as frustrating as this, I’d like to reach out to offer my assistance by escalating your concern. If you are OK with sending me a PM with your VIN, approximate mileage, and dealer name, I’ll be happy to do this to help resolve the issues you are experiencing.

      Loganfilm, please let me know with a private message when it’s a better time for you to be contacted so this can be avoided in the future.

      Cory
       
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    11. kkeb

      kkeb New Member

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      Just an update. I requested that my service person look into the problem instead of returning the car (I wasn't going to accept that a satellite radio program change caused my backup camera to stop working). He fixed the problem, but this was the explaination: "It had something to do with something plugged into your USB port. I cannot explain how I fixed it, but now it is fixed."

      Huh?

      Well, the only thing plugged into a port was my lowly Ipod (not even an Ipod Touch, mind you). So now, I guess my IPod can cause my backup camera to puke out. (I have not plugged it back in to see what happens.)

      In addition, my car was returned and all of my settings are back to the factory setting, so now I will spend another half an hour going through and figuring out what needs reset to my preferences.

      I am glad it is fixed, and I know there are bugs, but really...
       
    12. FordService

      FordService Official Ford Rep

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      Thank you for the update. I agree that changing your settings back to how you like it is a bit tedious, but I’m glad it’s fixed now too. If you have any other issues and would like my help, please don’t hesitate to message me here.

      Cory
       
    13. jrmexplorer

      jrmexplorer Well-Known Member

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      I can tell you what the tech did right now based on the fact that your settings are all erased - If your settings were all reset the tech disconnected your battery cable, let it sit for 10 minutes and reconnected it. He did a hard reboot of MFT (my ford touch/MS Sync). It has nothing to do with your iPod.
       
    14. dco43054

      dco43054 Well-Known Member

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      So a Ford Rep has been trying to get in touch with you for a week now to work out how to fix your problems?

      :dunno:

      Sounds like they are trying to get your issue resolved.
       
    15. StunnedMonkey

      StunnedMonkey Active Member

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      Does disconnecting the battery reset ALL of the settings? I've done this twice, and while it seems to do things like forget my phone pairing, erase my phonebook, and reset my preferences in the various Settings menus, it doesn't clear things such as my radio and Sirius presets...which makes me wonder if I'm getting a full reset.
       
    16. ezridermn

      ezridermn New Member

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      Rear Camera Problem

      I have a 2011 Ford Explorer Limited. I just installed the new MyTouch software upgrade that has come out in recent weeks. Most everything seems to be working as it should except the Rear Camera.

      When I put the vehicle in reverse the camera comes on and I get a good view of what is behind me. However, it will not display any of the visual color guides. In addition the Zoom function doesn't work. The Zoom button is there and when I select it the Zoom in and out arrows are there but when I push them nothing happens.

      I have checked the vehicle settings several times to ensure all the visual guides actions are properly activated. I even tried various combinations of on and off to see if that would make anything work and nothing did.

      Anybody have any suggestions as to what might be going on and what I can do to fix it?

      Thanks in advance for your help!
       
    17. jrmexplorer

      jrmexplorer Well-Known Member

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      Did you try a fuse 29 pull? Try that. I've seen lots of people with some instability right after upgrading and the fuse pull takes care of it.
       
    18. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      With the number of times fuse 29 seems to require pulling in and out, perhaps Ford should think about locating it in the cubby hole next to the USB ports.:D

      Peter
       
    19. jrmexplorer

      jrmexplorer Well-Known Member

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      Agreed!
       
    20. ezridermn

      ezridermn New Member

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      Rear Camera Problem

      Thanks for the suggestions. I will give it a try and let you know what happens.
       
    21. rmp301

      rmp301 Active Member

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      Seems that we should have a power shutoff switch located at the battery for just such issues. Then we could just disable the battery and reconnect again with this switch. You gotta luv it! :mad:
       
    22. Akmechanic

      Akmechanic Elite Explorer

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      With the new update you can do a master reset thru the settings menu on the MFT. I recommend everyone do that after the update based on what I've read here.
       
    23. rmp301

      rmp301 Active Member

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      What? :confused:
       
    24. ModMiFord

      ModMiFord New Member

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      AGREED. Smart idea...

      I had a few quirks in the system after the upgrade. (Bluetooth music wouldn't work, backup camera would stay stuck on forever after reverse, my phone's name was too long and bled over the signal/batt strength icons, etc, etc)

      Did a master reset via the new MFT menu. Once it ran, I spent some time re-pairing the bluetooth audio and phone, re-doing all MFT vehicle settings, putting in the radio and nav favorites etc. fresh start....

      This fixed every single issue. I guss it's just like installing new software on your home PC, the MFT needs a full reboot after doing the upgrade.

      The system has been flawless now and I highly reccomend doing it....
       
    25. heywayman

      heywayman New Member

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      Fuse 29 pull worked

      Thanks to the recommendation to pull fuse 29. My back, neck and elbow however do not thank you. It is VERY difficult to get at those fuses (6'1"). To do it over again - disconnect the battery. One other note - there was about a 20 second delay before anything came up on the MFT screen - enough to make you think something was *really* broke.
       
    26. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum heywayman.:wavey:
      The only thing with disconnecting/reconnecting the battery is that the transmission will have to relearn its shift points and that also applies to the idle and trim. Don't forget you are driving a giant computer on wheels and there are certain programs that require constant power to retain memory.
      I agree that the fuse box is in a very difficult place to get at. I don't know if I could do it.

      Peter
       

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