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Rearview Camera Problems

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by kkeb, June 6, 2011.

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    1. Icpearl

      Icpearl New Member

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      Those who have been getting the B115E DTC Code. I went to the dealer tech and asked if they knew what it was. Hew said it can be possible loose wire connection. Which may be the cause of the code. He said, that could be the cause to the warning light malfunction which may in turn cause the code. If you have the workshop Manuel you can find the wire diagram to trace all the connections. He said the may fix the problem unless it is a bad module.
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      That could be an issue at times but given the number of cameras failing on the early model years, my 'guess' is that it's the camera.
      It would be a good idea though to check the connections. http://www.explorerforum.com/forums...w-camera-problems.318879/page-14#post-3574641

      Peter
       
    4. Icpearl

      Icpearl New Member

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      True , but even still there are many variations of that code. B115E is just the prefix. The numbers after that are the individual meanings of the code. I have the work shop manual that explains each code. It also explains diagnostics means to resolve each issue.
       
    5. Kevin Lisewski

      Kevin Lisewski New Member

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      I have a 2011 Explorer Limited, and observed the same thing. I bought and installed an FL1T camera, and it was always upside down. The forscan calibration always fails at 8%.

      It looks like I need to source a BB5Z, but they appear to be going for $350 on eBay and Amazon.

      If anyone has a link for a BB5Z, please share. Good luck all!
       
    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum Kevin.:wave:
      If you want OEM; https://parts.autonationfordwhitebe...arch&search_in=all&search_str=rearview camera

      Peter
       
    7. Markwink

      Markwink New Member

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      2013 Explorer Limited camera failing. Part number on camera is DB5T-19G490-AB. I can not find this part number on any parts site or eBay. Is there a replacement part number? I tried using a EB5Z-19G490-A with no success. I've read people on FL1T-19G490-AC. Is this the correct replacement part?
       
    8. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      EB5Z-19G490-A / Rear Camera
      https://parts.levittownfordparts.com/?p=catalog&mode=search&search_in=all&search_str=camera (Forum vendor)
      https://parts.autonationfordwhitebearlake.com/?p=catalog&mode=search&search_in=all&search_str=camera

      Peter
       
    9. Gustavo Espinosa

      Gustavo Espinosa New Member

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      Hello guys.. I'm new in the forum and I need some help. Wen I put my 2016 limited explorer on reverse the backup camera don't work and just show a message saying that contact my dealer any idea?
       
    10. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      That is usually an indication that you need a new reverse camera. If that is the case, make sure that the dealer programs it to your vehicle. Should be a warranty repair.
      I will also move your thread to an existing one on the same issues. (this one)

      Peter
       
      Last edited: September 11, 2017
    11. Krislrupp

      Krislrupp New Member

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      We have a 2014 Explorer XLT with mft. Camera is working only about 70% of the time. When it works, it's fine. When it doesn't, we have a black screen with the pop up message that says contact the dealer. We have tried disconnecting battery, master reset, and pulling and cleaning the fuse. Any other suggestions?
       
    12. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      Unfortunately the only way to fix it is to replace it.:(
      Please complete your registration by adding the 'Required' "Trim Level" (Base, XLT, etc.) to your profile so it appears in the margin. Very useful info to have at times. Thanks.

      Peter
       
    13. R. Hudson

      R. Hudson New Member

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      Hello all,

      We purchased our 2014 Explorer about a year ago, and have been very happy with it for the most part... But now there's an issue that's got me a little stumped. My apologies if old threads have already answered my questions, but I haven't run into one that has my exact scenario. I'll try to lay out exactly what happened and the troubleshooting steps I've already tried, and hopefully you all may have some further insight.

      So on our recent vacation, the backup camera stopped functioning correctly. I started the vehicle at a rest stop, put it in reverse like normal... and got the image you hopefully see attached.

      I've read other threads where the camera just doesn't come on at all, or it stays on the home screen, but that's not the case for me. It goes to the camera image and the backup sensors continue to work properly. It's just that the image is... well, useless. To my untrained eye, it seems as if the camera is powering on properly, but not functioning correctly.

      So, per some other forum posts I've run across for similar-ish problems, I pulled the camera fuse. I then verified that I had pulled the right one by starting the vehicle and putting it in reverse. Nothing, it stayed on the home screen. So now, with the fuse out, it seems that my camera wasn't powering on. Fuse looked fine, so I popped it back in... and same issue.

      So I escalated to defcon 2, and pulled the neg battery terminal (and left it disconnected for a few minutes). Put it back on, and (you guessed it) same issue.

      So... Here I am. The vehicle only has 50k miles on it, but is out of warranty. No extended warranty, shoulda known better.

      My initial assumption is that the camera itself has gone bad, or possibly the wiring between it and the touch screen unit. I hope it's not the latter, because I am not patient or skilled enough to troubleshoot that.

      Anyone have input on a solution I might have missed? Does it sound like a bad camera like I'm thinking, or is there something else that could be wrong? If it is a camera, is there a good solution some of you have tried that won't break the bank? Any useful input would be very much appreciated.

      Edit: My image didn't seem to post, so I'll try the link here:

      Explorer Photo



      [​IMG]
       
    14. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      My guess is a bad camera. Video problem.

      Peter
       
    15. Janob09

      Janob09 New Member

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      [​IMG] Hello all, this is my first post to the forum but I have done my fair share of researching and can't seem to find any linked or posted wiring digram for the 2011-17 backup camera harness. I recently had my camera replaced and the Ford "technicians"(going to use that term very loosely) said they had to replace both the camera and wiring harness. Three separate trips later (1.5 hours each way) to the dealership I purchased the vehicle at they finally finished the work... BUT guess what, the next morning I put her into reverse and same camera unavailable screen. Needless to say I'm a bit miffed, and I really really really don't want to make another trip to have the same folks work on my ExSport. I pulled off the back trim and inspected their work and TBH it looks like sh*t. I want to just redo the joints and be done with it but would like a diagram to reference. To be clear, the camera is clearly new as is the connector. I'm finding it a bit difficult to complain, considering I didn't pay for the work, but I expected a bit better work to be done on my nearly $50k
      2014 Explorer Sport...
       
      Last edited: September 26, 2017
    16. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      I don't know why the wiring harness would have to have been replaced unless there was something wrong with the camera end of the harness. Off hand I don't recall anyone having to replace the wiring harness. I think it would be very unusual for the harness to be bad. Do you know if the "technicians" actually programmed the camera to your Explorer after replacing it? Members sheltonfilms or jmro61 (Jason) may have diagrams of this setup.

      Peter
       
    17. Janob09

      Janob09 New Member

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      Guide lines are there so I assume that means they programmed it... It does work intermittently, much like it did when the problem first arose. Except now instead of it working ~50% of the time, it works about 30%. The second time I went to the dealership I believe they replaced the camera, but didn't have all they needed to replace the harness so that's why I had to make the third trip. One of the more annoying bits of it all is that after my 2nd trip, the camera worked without fault. That's what makes me think it's their handiwork on the harness that's causing the trouble, but I could certainly be wrong...
       
    18. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      If they replaced the harness and the camera works intermittently it could well be a bad connection or harness issue.
      One thing you could try is to put the ignition in accessory mode, then put your foot on the brake and put the transmission in 'R' and ensure the camera comes on. Then go back to 'P'. Now with still in accessory, press the liftgate button. When it is open, go back to 'R' and see if you still have the camera working. It should still have a picture. Then go back to 'P' and then hit the liftgate button to close it and quickly go back to 'R'. It should show a picture as the gate closes. If you lose the picture at any time it may indicate a bad connection. It could also be a complete waste of time.;) If doing this on an incline, make sure the emergency/parking brake is engaged. If parked in a garage, make sure the door height is set so as not to hit the garage door.

      Peter
       
    19. sheltonfilms

      sheltonfilms Elite Explorer

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      If you don't have Sync:
      http://www.revbase.com/BBBMotor/Wd/DownloadPdf?id=1069259

      If you do have Sync:
      http://www.revbase.com/BBBMotor/Wd/DownloadPdf?id=1069260

      Can you take a picture of what they did?
       
    20. Janob09

      Janob09 New Member

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      I have pictures, but can't seem to figure out how to upload... I'm in the process of redoing the joints to the harness. Soldering and heat shrink instead of crimping and taping like they did... It also appears they used 16ga crimp joints in what to me like like 18ga wire. So the birds nest of wires behind the trim was keeping it from coming flush to the body
       
    21. Janob09

      Janob09 New Member

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      To be clear, it wasn't the entire harness they replaced although that's what they had said initially they were going to do. They cut the wires to the female connector that went to the camera and replaced that... So calling it a connector would be a more apt description.
       
    22. sheltonfilms

      sheltonfilms Elite Explorer

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      Before you started redoing it, I would have done a wiggle test on the wires by setting up the way peter said. Car in accessory mode, in reverse, parking brake on/wheels chocked.
       
    23. Christtian

      Christtian New Member

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      Good evening to all, I'm new in this forum, so please excuse me if this has been already answered... I'm having this same issue, I changed my camera (twice), first one didn't work at all, and the second (suggested by the dealer) is working but with an upside down image. When trying to calibrate it, I have the same behavior, stopping at 8% and giving an B115E:08-48 code. Does anyone have any suggestions on how to proceed?
       
    24. sheltonfilms

      sheltonfilms Elite Explorer

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      DTC Description Fault Trigger Conditions
      B115E:08 Camera Module: Bus Signal/Message Failure An on-demand DTC that sets in the BCM when there is a LIN communication fault from the video camera.

      LIN bus is a single wire communication standard. Do you have the sync system with larger screen?
       
    25. Christtian

      Christtian New Member

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      Thanks for answering so fast! Yes, I have the sync larger screen... initially the original camera was not displaying any image (black screen), and the display indicated that I had to contact the dealer. The second camera (EB5Z-19G490-A) gave also the same black screen and message, when I replace it again with a recommended BB5Z-19G490-A I was able to get an image in my display, but upside down, and when trying to calibrate it stopped after 8 seconds and it gave me the B115E:08 code. So not sure if is the same "configuration/calibration" issue, but I have now two issues: 1) upside down image, and 2) no "guide lines"...
       
    26. sheltonfilms

      sheltonfilms Elite Explorer

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      Need to track down the LIN bus wire seen here and see if there is an issue with it:

      rvc.JPG
       

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