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Rearview Camera Problems

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by kkeb, June 6, 2011.

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    1. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I updated my previous post.
       
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    3. ratherman265

      ratherman265 New Member

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      Was having issues with my 16 XLT a few weeks ago. Camera picture was basically "scrolling", which made it useless. After about a week it seemed to stabilize. Next morning I had a wrench light on my left display, stating "see manual". Took it to my local dealer, code told them camera needed replacing. After they installed the new camera, I now no longer have the guidelines and cannot use my trailer hitch zoom function. I have an appointment to get it fixed but the service rep seemed oblivious to what I was talking about. Basically just said "well bring it in for a look I guess. Hopefully the technician can fix it"
       
    4. jmr061

      jmr061 Well-Known Member

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      Guessing you have a SYNC2/MFT vehicle rather than the 4.2 inch screen.

      The camera replacement doesn't require any special initiialization like it did in the 11-15. The service manual trouble shooting guide says an APIM reset should be done (which you can do). Give it a try and let us know.

      Programming

      NOTE: An APIM Reset consists of an APIM software cold boot and a SYNC® system Master Reset. It may not be necessary to perform a Master Reset after performing a cold boot if the concern is resolved.

      1. Ignition OFF
      1. Remove any devices connected to the USB port(s), audio input jack/socket (if equipped), SD slot (if equipped), or RCA jacks (if equipped).
      1. Ignition ON.
      1. Cold boot the APIM software by simultaneously pressing and holding the radio power and seek up buttons for 8 seconds, and then releasing.
      1. NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any Bluetooth devices paired with the SYNC® system. For vehicles with navigation, the customer’s saved destinations (home, favorites, and previous) are erased.

        Perform a Master Reset. If necessary, refer to “Master Reset” in the Owner's Literature.
      1. NOTE: If the concern remains after completing the APIM Reset procedure, advise the customer to power their device off and back on for a simple reboot. In some cases, if possible, the device's battery may also need to be removed and re-installed to complete a reboot. Delete SYNC® from the device’s Bluetooth menu prior to re-pairing the phone to the SYNC® system. If necessary, the customer can also perform a Master Clear, Master Reset, or Factory Data Reset on their device following the manufacturer's instructions in the device's owner's manual and/or website. Customer devices may affect the operation of SYNC® and this should be understood to prevent unnecessary diagnosis or repairs to the system.

      2. If a concern is still present, return to the Symptom Charts.
       
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    5. ratherman265

      ratherman265 New Member

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      I do have the MFT/sync with nav. I've already got an appt with the dealership considering they just installed the camera...i feel like it should be them that takes care of it...plus I want an excuse to go get Starbucks this week!
       
    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      They didn't program your new camera to your vehicle. That has to be done when the camera is replaced. It has been discussed here several times. Don't let them charge you for it.

      Peter
       
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    7. jmr061

      jmr061 Well-Known Member

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      As I stated, not correct on the 16+. Only the 11-15s require that.
       
    8. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      My apologies Jason. I skipped over the first part of your post and missed that notation.:oops:

      Peter
       
    9. h8uf

      h8uf New Member

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      @peterk9 @sheltonfilms Help!!

      2012 Limited....seen the question but not the answer hear.

      Our camera functions without guidelines but the image is reversed, yes reversed.

      When backing in a spot, red car on drivers side and white car on passenger side the screen shows them reversed rendering the camera useless to try and use.

      They want to replace the entire camera system. $$$$$$$$$

      HELP!!!!!!
       
    10. Janob09

      Janob09 New Member

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      They'll need to replace the camera, but if they mention anything about"fixing" or replacing the harness or connector I would seriously advise against that... Ask to take a look if they say anything about the wiring.
       
    11. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      Did this reversed image and missing guidelines issue just start? There are others that have had the same problem with the reversed image. As for the guidelines, have you confirmed that the setting is enabled? I had mine turn off for some reason on my previous MKT and I just turned it back on.

      Peter
       
    12. h8uf

      h8uf New Member

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      Everything is on...been reversed and no guidelines for months....about a month ago, the guidelines were back and image correct, I put it in park...then reverse and it was all back to reversed image/no guidelines again. I just cannot believe they want to shotgun the whole thing and replace the system.
       
    13. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      They shouldn't have to replace the whole system. Probably just the camera. Some have done it themselves but the new camera still needs to be programmed to the vehicle. There are posts on that in this thread.

      Peter
       
    14. sheltonfilms

      sheltonfilms Elite Explorer

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      Rear camera calibration can be performed using Forscan. For a 2012 Explorer, this was implemented with version 2.3.2 on 6/1/2016.

      I don't known if anything else has to be done.
       
    15. h8uf

      h8uf New Member

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      Thank you for the responses
       
    16. MarioMatos

      MarioMatos Member

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      This Is A Very Common.. My Camara Is Work (w/o Guideline) But Some Time Is Gone Need Put In N o P To Show Me Image Again.. With Forscam Active Guideline Again But In Few Mins o Seconds Disappear Again The Weird Thing Is That They Disappear Without Having The Camera On
       
    17. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      When you say the image disappears are you taking about the guidelines or the camera image? If you don't have Active Park Assist then the camera does not have the active guidelines, just the fixed ones. If you activated Active (moving) Guidelines with Forscan then perhaps the OEM software is setting the camera back to 'Normal' fixed guidelines. The camera doesn't have to be on for that to happen.
      See this post; Rearview Camera Active Guidelines

      Peter
       
    18. MarioMatos

      MarioMatos Member

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      Sorry Active (Enable) I Dont Have Active Guideline Only (Fixed Guideline)

      In Reverse Gear Camare Image Disappers (Black And Turn On Again) In Some Time (Rare) Image Totaly Loss (Black Screen With Message)

      I Only Have Once Code (Calibrate Camara Module) With Forscan Calibrate Camare (Zoom And Guideline Show) But In Few Mins o Seconds Without Having The Camera On (Have El Some Code Again And Guideline And Zoon Stop Working)
       
    19. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I suspect that you have a bad camera. There have been many posts about having to replace cameras in the earlier Explorers.
       
    20. MarioMatos

      MarioMatos Member

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      I Was Thinking That Same I Will Talk To A Friend Do The Test Before Buying A New One
       
    21. slickrock6

      slickrock6 New Member

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      Back-up camera says it is not available. Tried doing a master reset and fuse #29 pull to solve back-up camera issue, but didn't work. Any advice? DVD player also has no power.
       
      Last edited by a moderator: April 4, 2018
    22. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      I doubt the DVD issue is connected with the camera issue. The camera has power due to the message that came up. Chances are the the camera will have to be replaced. There are several posts here lately from 2011 & 2012 owners with the same issue.

      Peter
       
    23. PatsFan1620

      PatsFan1620 New Member

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      I replaced my reverse camera and the new one needs to be configured, has anyone else had this issue?

      I know the hazards are a pain but I mean it when I tell you mine don't work. Anyone know a fix for that?

      I'll just start with those two.
      Thanks Everyone
       
    24. MarioMatos

      MarioMatos Member

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      1. Buy OBD2 Bluetooth
      2. Download Forscan And Get Extended licenses
      3. Watch This Video

      4. Done :)
       
    25. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      New Member, lots of issues.

      Welcome to the Forum.:wave:
      Your thread has been merged with this one. As indicated in this thread, every time a camera is replaced it has to be configured/programmed to the vehicle. You can opt to do it yourself as described above or have the dealer do it via their IDS tool.

      Peter
       
    26. wjfawb0

      wjfawb0 New Member

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      None of my cars have the park assist. The explorer has the rear sonar that always works. The mustang backup lines do curve to match the steering wheel positioning to predict the backup path. When the camera doesn't work, I just get a black screen with camera not available message.
       

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