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    1. FayeMathe

      FayeMathe New Member

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      City, State:
      Slidell
      Year, Model & Trim Level:
      2017 Explorer
      Is the factory in Chicago still shipping through the holidays
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      The assembly plant shuts down for a period of time over the holidays so I doubt there is any shipping during that time.
      Perhaps someone will have more info on the closure period.

      Peter
       
    4. SimonW

      SimonW New Member

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      City, State:
      Ottawa
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      2017 Explorer XLT
      Shuts down for 2 weeks according to my dealer.
      I have a delivery date of Jan 30th on an order placed November 14th

      Simon
       
    5. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Sounds about right. I ordered my 2011 around Dec.20, 2010 and it was delivered to the dealer in Casselman on March 14.
      Best of the Season to you and yours Simon.

      Peter
       
    6. FayeMathe

      FayeMathe New Member

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      City, State:
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    7. FayeMathe

      FayeMathe New Member

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      City, State:
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      2017 Explorer
      My Explorer was ordered on November 3 and was assembled at the plant in Chicago on December 10. I have a delivery date of January 4
       
    8. FordService

      FordService Official Ford Rep

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      City, State:
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      2014
      Hey FayeMathe,

      As far as I know, the plant will be closed December 26th-30th. However, shipping continues even when the plant is closed. You're welcome to send us a private message with your VIN or dealer code and order number; we'll check on your Explorer's progress.

      Rachel
       
      • Like Like x 1
    9. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      VE3
      Thanks for that clarification Rachel. Merry Christmas to you and yours.:dpchug:

      Peter
       
    10. FayeMathe

      FayeMathe New Member

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      2017 Explorer
      how do I send a PM
       
    11. Lewisra

      Lewisra Active Member

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      City, State:
      Howell, mi
      Year, Model & Trim Level:
      2017 explorer limited
      Mine was ordered on Nov. 14th((picked up by Ford on the 17th), built on Dec 13th scheduled to arrive Dec. 23rd. You can check in cotusb.ford.com if you know your dealer code or VIN. Your order number is the date of order, mine is 1114. My original delivery date was Jan. 6.
       
    12. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Go up and click on your username (top right) and from the menu select "Conversations". On the next page select "Start a New Conversation" and then when a new page comes up in the 'Participants' section, type FordService.
      Or simply go back to the FordService post and click on that name in the margin and then from the pop up select "Start a Conversation".

      Peter
       
    13. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Callsign:
      VE3
      Hope 'Santa' delivers before Christmas.;) Merry Christmas to you and yours.

      Peter
       
    14. FayeMathe

      FayeMathe New Member

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      No going to happen! It is still waiting to be shipped
       
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    15. Lewisra

      Lewisra Active Member

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      Unless you're within hours not days of the plant.
       
    16. Lewisra

      Lewisra Active Member

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      Probably not going to take delivery before Christmas if it does make it, just too much going on. And Merry Christmas to you as well.
       
    17. FordService

      FordService Official Ford Rep

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      You’re very welcome, peterk9!

      I got your PM, FayeMathe. I sent you a response.

      You’re welcome to PM me with your dealership’s name and order number so I can check on it, Lewisra.

      Deysha
       
      Last edited: December 22, 2016
    18. FayeMathe

      FayeMathe New Member

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      City, State:
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      2017 Explorer
      cotusford.com does not even show an expected delivery date now. Is it because Ford is behind in delivery? My awaiting shipment says a few days to a week and today makes nine days
       
    19. Lewisra

      Lewisra Active Member

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      mine still shows delivery the 23rd, but I'm only 6-7hrs from the plant.
       
    20. FayeMathe

      FayeMathe New Member

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      Are you using the cotus ford web site
       
    21. Lewisra

      Lewisra Active Member

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      Yes.
       
    22. StevenC56

      StevenC56 Member

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      City, State:
      Fresno, CA
      Year, Model & Trim Level:
      2017 Platinum
      What train route is usually used from Chicago to Northern California? Out Explorer left Chicago a couple days ago, and my dealer tells me it's in Indiana today. Seems like that is going the wrong direction?
       
    23. peterk9

      peterk9 Staff Member Moderator Elite Explorer

      Joined:
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      For some reason Indiana seems to ring a bell and no, it isn't the song.;)

      Peter
       
    24. Pete6114

      Pete6114 Active Member

      Joined:
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      City, State:
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      Year, Model & Trim Level:
      2017 EX Plat
      Vehicle tracking at cotusford.com is far from exact. The route is, but the timeline is hardly ever spot on. It often takes days to update the system and the vehicle is often Delivered and still showing in transit. But...there are a few times when it's correct...
       
    25. StevenC56

      StevenC56 Member

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      City, State:
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      2017 Platinum
      My dealer has a way of tracking the actual train car that our unit is on. That system updates weekdays and shows what state the rail car is in. For instance, Thursday night ours was in the western side of Nebraska.
       
    26. Pete6114

      Pete6114 Active Member

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      although Ford's vehiclevisibility site (internal site which dealers use)
      shows the rail-car nr. any given vehicle may be sitting in, the system itself is not as accurate as one may think, as i explained above
       

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