Dismiss Notice



Register Today It's free! This box will disappear once registered!

Stereo control and climate control issue

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by bgunn761, December 25, 2017.

  • Searches ExplorerForum.com
    1. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      I have a 2011 Explorer XLT. Has sync and the touch screen. None of the stereo or climate control buttons either on the touch screen or on the dash panel work unless I disconnect the battery for a few seconds. Then everything work fine for that key cycle. once you shut the vehicle off its right back to square one. Also, while this issue is occurring it blows heat out of the defrost with no ability to change it until you disconnect the battery. any help or advice is much appreciated.
       
    2. Support EF

      Join the Elite Explorers for $20 for 2 years!

      Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself, and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no ads, can add their own profile photo, upload photo attachments directly to your posts and Media Gallery, create more private Conversations, and more. Join Today. Your support is greatly appreciated.


      to hide adverts.
    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

      Joined:
      December 28, 2010
      Messages:
      18,703
      Likes Received:
      421
      Trophy Points:
      113
      City, State:
      Ottawa, Ontario area
      Year, Model & Trim Level:
      2017 Explorer Platinum
      Callsign:
      VE3
      Welcome to the Forum .:wave:
      Is the ability to change the heat flow also only last for the same key cycle? And when you say it goes back to "square one" after shutting the ignition OFF. If you then turn the vehicle OFF and back ON is everything okay again for that cycle? Are you still on the original vehicle battery? Strange happenings. I think it might be easier to diagnose if the items didn't go back to normal.

      Peter
       
    4. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      Ok so I just went back out and tried it and now even after I disconnect batteries nothing works. So as of now nothing works. I can turn volume up and down on the steering wheel but not with the knob. Touch screen controls seem to work for stereo but not climate control..

      Not original battery but it's roughly 3 years old. Maybe 4
       
    5. peterk9

      peterk9 Staff Member Moderator Elite Explorer

      Joined:
      December 28, 2010
      Messages:
      18,703
      Likes Received:
      421
      Trophy Points:
      113
      City, State:
      Ottawa, Ontario area
      Year, Model & Trim Level:
      2017 Explorer Platinum
      Callsign:
      VE3
      There was another member who also was stuck with heat blowing from the defrost vents and was not able to change it. His issue was a bad actuator. Your situation seems a little different in that you were able to change it once you cycled the key before. So what you're saying is that now nothing to do with Climate works. You can't change blower speed or change temperature settings. Is that right? Have you tried doing a System Reset from the MFT screen?

      Peter
       
    6. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      That is correct. I can't change anything related to climate control and I can't change anything related to the stereo on the dash controls. I can only change stereo options on the steering wheel and touch screen. But the touch screen controls for climate don't work either
       
    7. peterk9

      peterk9 Staff Member Moderator Elite Explorer

      Joined:
      December 28, 2010
      Messages:
      18,703
      Likes Received:
      421
      Trophy Points:
      113
      City, State:
      Ottawa, Ontario area
      Year, Model & Trim Level:
      2017 Explorer Platinum
      Callsign:
      VE3
      Are you stuck on the Entertainment screen or are you able to change to others like Navigation? Try the System Reset. I believe it is under the settings on the MFT screen.
       
    8. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      I can switch between screens. And all the controls on each screw work except for climate control. I have tried the system reset. Sorry I should have mentioned that and responded when you asked.
       
    9. peterk9

      peterk9 Staff Member Moderator Elite Explorer

      Joined:
      December 28, 2010
      Messages:
      18,703
      Likes Received:
      421
      Trophy Points:
      113
      City, State:
      Ottawa, Ontario area
      Year, Model & Trim Level:
      2017 Explorer Platinum
      Callsign:
      VE3
      I guess it could be the APIM although in most cases it hasn't just affected just one item. Maybe some other members will have an idea of what it might be.
       
    10. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      Ok. When i get a chance I'll get a video of everything that it is doing and post a YouTube link
       
    11. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
    12. peterk9

      peterk9 Staff Member Moderator Elite Explorer

      Joined:
      December 28, 2010
      Messages:
      18,703
      Likes Received:
      421
      Trophy Points:
      113
      City, State:
      Ottawa, Ontario area
      Year, Model & Trim Level:
      2017 Explorer Platinum
      Callsign:
      VE3
      Although you can't control it but is you blower motor working?
      There is also a fuse #46 in the cabin fuse panel which is shown as being for the Climate Control Module. I'm not sure if that has any connection to the panel not lighting up.

      Peter
       
    13. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      First I want to say thank you for your responses and I appreciate you trying to work through this with me.

      Yes blower motor works. At 30 degrees I have to roll down windows because it gets so hot inside the car and there is no way to control it lol. Fuse is fine.
       
    14. Kikinz24

      Kikinz24 Member

      Joined:
      April 1, 2017
      Messages:
      75
      Likes Received:
      4
      Trophy Points:
      8
      City, State:
      Youngstown, ohio
      Year, Model & Trim Level:
      2015 Explorer base
      Pull the bezel off make sure It didn't come disconnected. If not it's possible the board went bad in the bezel. With the bezel disconnected the heat will automatically turn on high out the defrost...and obviously no buttons would work
       
      Elite Explorer members see practically no ads, can add their own profile photo, upload photo attachments directly to your posts and Media Gallery, create more private Conversations, and more. Join Today. Your support is greatly appreciated.


    15. bgunn761

      bgunn761 New Member

      Joined:
      December 25, 2017
      Messages:
      8
      Likes Received:
      0
      Trophy Points:
      1
      City, State:
      Carlsbad, NM
      Year, Model & Trim Level:
      2011 Explorer XLT
      Ok. Thanks for the response. Based on your response I'm leaning towards it being bad. Until recently I could disconnect the battery and it would be fine for one key cycle. I wouldn't think that would be the case if it was just unplugged.
       

    Share This Page







    We Support Our Troops!