I had the xplan, but they still make a small profit. I still think there's little excuse for that behavior as it is people us who spread the word of our experiences. If you provide crappy service, xplan or not, then you disregard the word of mouth that could send future business your way. While I may rally for Ford, I certainly wouldn't be inclined to send anyone to this particular salesman.
I dunno, seemed rude. I've spent $30 in a restaurant and had service that makes you feel like royalty. I would think spending $30K should merit you at least a few phone calls, some understanding, and a little common courtesy.
But as I said earlier, the resources I needed are here instead and nothing can stop my excitement at this point. Congrats to all of you who are getting yours now. All my envy.