Rick Voyles
Member
- Joined
- May 20, 2012
- Messages
- 29
- Reaction score
- 0
- City, State
- Marietta, Ga
- Year, Model & Trim Level
- 2002 Ranger
From one who knows.... The product is unbelievable in quality, fit and finish and the way it is packaged is beyond anything most of us would expect. The time I waited for the product was a little long, but I knew these were hand made so was ok with that.
The real and only issue is communication. Today people expect way more in updates and such as you move through a purchase like this. Communication deteriorated as the time went on, no doubt due to the increase in calls trying to find out completion and ship dates. I do not believe that Al's was in any way prepared to deal with the massive amount of calls and texts that came in, although that does not excuse how this whole thing was handled.
Once again, really happy with the product, the experience was just not great.
The real and only issue is communication. Today people expect way more in updates and such as you move through a purchase like this. Communication deteriorated as the time went on, no doubt due to the increase in calls trying to find out completion and ship dates. I do not believe that Al's was in any way prepared to deal with the massive amount of calls and texts that came in, although that does not excuse how this whole thing was handled.
Once again, really happy with the product, the experience was just not great.