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Treadwear Issue with Ventus S1 Noble 2 Hankooks

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by ZRacer83, January 18, 2017.

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    1. ZRacer83

      ZRacer83 New Member

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      Update: After going back and forth with Ford Customer Care for over a month, they still say they will not cover the tires. They said the Ford New Vehicle warranty only covers the tires if it is determined they are defective. The kicker is that it is up to the tire manufacture to determine if they are defective. Of course Hankook says they aren't defective even though they have never even seen the tires. With only 4/32 left after 12k miles, there is no question the tires are defective. After arguing with supervisors and the dealer, they finally decided to cover about 60% of the cost of new tires. I am very disappointed with Ford's customer service, and it is also clear Hankook does not stand buy their tires.
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I completely understand your frustration, but looking at it from the other side, they have no way of knowing how the vehicle was driven except through what you told them.
      From the start I was curious to know if they would accept "premature tire wear" as a defect. Now we know that it isn't.
      Which model tire did you get? Were they the same ones that came with the vehicle initially? I'll be taking the Winters off at the end of the month and having the OEM ones put on. Haven't had a chance to drive with them yet.
      Good luck with the new set.

      Peter
       
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    4. Sixonemale

      Sixonemale Active Member

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      I don't think you were treated correctly, regardless of how the car was driven. I once had Michelin LTX's on my 2002 Explorer with 80,000 miles and a fair amount of tread left, but since I noticed some small cracks in between the treads, the tire shop that I purchased them from called Michelin and I was given about 30-40% discount to buy another set of the LTX's.
       
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    5. ExPlat

      ExPlat Elite Explorer

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      I guess my original Hankook Ventus S1 Noble 2 tires can be added to this thread, they are mid-2015 era tires. They have 10,000 miles and the wear bars are almost at tread height and using the TireRack penny/quarter tire gauge method they measure just about 4/32" overall, some tread areas are less, some a bit more. According to the Dealers alignment machine my car is within spec's. I'll bring this up at my appointment in a week or so when replacement parts arrive for a warranty repair, this ought to be interesting.
       
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    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      It looks like this is perhaps what to expect when they install passenger car tires on an SUV.:(

      Peter
       
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    7. cwescapexlt4x4

      cwescapexlt4x4 Explorin' the Desert SW Elite Explorer

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      Irronicaly I stopped by Discount Tire for the free air check and add since with our weather starting to change it was time to "top off" so the guy had/has the perfect chance to upsell or paint a dire picture and says "How many miles do you have on these as they look good"

      I said just about 19K and said, "good you have more miles in these" ... so it seems to be doing well in comparison and I am not a light footed driver but tend to use "S" Sport mode as needed vs often to avoid extra FWD wear since I was cheap and didn't go AWD on this one. I expect to replace in the 25K mile range and for me, not unusual.
       
    8. BrianT

      BrianT Elite Explorer

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      Peter

      i'm not having a lot of luck with my OEM Hankooks on my 2016 Sport. Pick my Sport up in Sept 2015
      put winters on mid Nov 2015 so about 8KM on them.
      Put the Summers back on April 2016 took them off in Nov 2016 about 25KM. Total 33KM they are worn down
      more than half way, I have not measured them but I figure now more than 10KM before they would need replacing.
      I have not pursued this problem as I have traded the Sport in for a 2017 Sport.
      So that would be just over 40KM on a set of premium priced tires.
      Around 25000.00 miles NOT GOOD.

      Brian
       
    9. Forddealz

      Forddealz Active Member

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      I got the tire and rim warranty for my 16xp. $650 (got the dealer down from 1k) for 5 years. I knew that the tires will not last for more then 5 years. Will the front one's go 1st or the back ones?
       
    10. Odrapnew

      Odrapnew Active Member

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      If you never rotate, the fronts will wear faster.

      If rotated regularly, they should wear evenly.

      I'm at about 55k miles on my 14 Sport Hankooks(the optimos ) and they will easily make it to next winter. Hoping I can get one more winter out of them, but we'll see how they look next fall.
       
    11. BrianT

      BrianT Elite Explorer

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      Thats hard to say, all my 4 tires are pretty even ware.

      Brian
       
    12. ExPlat

      ExPlat Elite Explorer

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      Mine have been rotated twice in 10,200 miles, which means the original front tires are on the front again and they are the most worn out. I checked the wear today and the fronts are below 4/32, the rears just below 6/32. Pretty fast wear for a vehicle that is driven sanely.

      After reading this thread about all the trouble trying to get Ford or Hankook to honor any warranty and the poor reviews on TireRack I decided to just bite the bullet and replace them. Costco has a deal on Michelin Defender LTX 255/50R20 109H XL BSW AS tires right now and they will be installed tomorrow. I'm looking forward to the new hoops. :)
       
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    13. jade97

      jade97 Active Member

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      The Defender's I ordered from TireRack are in the car waiting to be installed today, as well.

      My 2016 Sport came with the Noble's and are shot at 36,500 miles...
       
    14. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Thanks for the info Brian. I'll be putting the OEM tire on at the end of the month. Haven't driven on them yet since I had them put the old Winters on when I picked it up on Halloween. I don't drive nearly as much as you so I should be okay in that regard. Only drive about 4k a year split between the OEM Hankooks and Bridgestone DM-V1 tires. If this current 48 month lease goes anything like my previous 2, I can probably expect a call from the dealer after 36 months.:D

      Peter
       

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    15. cwescapexlt4x4

      cwescapexlt4x4 Explorin' the Desert SW Elite Explorer

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      Those changing, please report back in the feel/drive with the new treads.
       
    16. ExPlat

      ExPlat Elite Explorer

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      I've only had the new tires for about 25 miles but the ride home from Costco was nice. It was a smooth, controlled & quiet ride which made the ExPlat feel more like a luxury vehicle than it had with the Hankook's. There was a tiny bit of tread squirm but the tires are not broken in yet. The light truck load index (109H) on the Michelin's vs the lower Hankook load index (105H) seems to help the handling too. When I'm at the Dealers next time I'll have the alignment checked again.
      So far I like them a lot, glad I did it. [​IMG]
       
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    17. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That could be because now you have tires designed for light truck and SUV use instead of the Hankook passenger car tires.:)

      Peter
       
    18. ExPlat

      ExPlat Elite Explorer

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      Yes, and now that I have a couple hundred miles on the Michelin Defenders I am VERY glad I purchased them.
      I bought this car last September and it has always been difficult to drive in a smooth manner, it felt, for lack of a better word, 'twitchy'. The wife has been commenting that this car is sort of shaking her back and forth, she thought it was more of a truck ride, I did raise & lower the tire pressure hoping to find a less jarring ride. Well, we had a 2015 Ford Expedition EL for a loaner car last week (with 40 psi tires) and put about 350 miles on it, it was real easy to drive smoothly and the overall ride quality was better than this ExPlat., my wife commented on that when we turned it in.
      Fast forward to buying these new Michelin tires, no more 'twitch', it goes where you point it and stays there, the potholes/tar strips and other road annoyances are muted, it is quieter in the cabin, much smoother & controlled. The wife has noticed how much better the ExPlat rides now, which is a good omen... ;)

      The Hankooks might be okay tires but I think these Michelin's are a vast improvement.

      Edit: The Michelin's are listed as Low Rolling Resistance (LRR) tires, possibly helping the mileage.
       
      Last edited: March 11, 2017
    19. cwescapexlt4x4

      cwescapexlt4x4 Explorin' the Desert SW Elite Explorer

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      Had mine rotated on Saturday - 7/32 and 6/32 at 20,100 miles for FWD 3.5 NA and I am not a gentle driver.
       
    20. GeoMimi89

      GeoMimi89 Active Member

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      I'm having the same problem with these tires! And my Ford dealer said wear is not covered!!!
      19,500 miles
       
      Last edited: March 16, 2017
    21. 182RG

      182RG Active Member

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      New vehicles generally need alignment, right off the delivery truck.

      I always take new vehicles in for a 4 wheel alignment ($ out of my pocket) at a competent, dedicated tire/suspension shop immediately after delivery. Hint, your Ford dealer isn't a competent, dedicated tire/suspension shop. Also asking the dealer to align a new vehicle generally will get ignored, or a "we'll check it" response.

      The last 3 vehicles I've purchased new have needed it. (Explorer, Touareg, S5)
       
    22. GeoMimi89

      GeoMimi89 Active Member

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      The tires are wearing evenly. But they look like they have 50,000 miles. I've had several people comment on the tires agreeing that the wear is abnormal. All the tires look the same.
       
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    23. GeoMimi89

      GeoMimi89 Active Member

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      Does the warranty cover the wear on the tires? I bought the warranty too!
       
    24. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I'm not familiar with that warranty but a warranty document usually says what it will and will not cover. Do you not have a copy of it? If I had to guess I'd say treadwear is not covered since it depends so much on how one drives and how much.

      Peter
       
    25. GeoMimi89

      GeoMimi89 Active Member

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      I have it Peter. I'll look at it tonight. Still tires wearing down after only 20,000 miles is a joke!
       
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    26. GeoMimi89

      GeoMimi89 Active Member

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      Peter my dealer said wear and tear is not covered! My friend checked the tread depth and it's around 4/32 at 19,500 miles all four tires!
       
      Last edited: March 17, 2017

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