Power liftgate TSB

VinceL · 04-07-2012, 02:53 PM

Hey everyone. I found this PDF posted on an Edge forum and thought it might apply to some people on here having problems. I realize there is already a TSB posted in the sticky for the liftgate, but this looks a bit different.

Edit: Removed the LINK and posted screen shots below.

bluelion · 04-07-2012, 08:21 PM

Doesn't give me permission to view attachment....

VinceL · 04-07-2012, 08:50 PM

Okay, lets try this...

VinceL · 04-07-2012, 09:01 PM

Yay, it worked!

I'm also wondering if the part that says "Liftgate may also open intermittently when parked" is referencing the ghost openings of the hatch that people were talking about in other threads where they were blaming accidental button presses?

cnsheets · 04-07-2012, 09:24 PM

Quote:

Concern typically occurs when ignition is cycled onbeore the hatch is fully closed.

Hmmm, mine does this.if the door is in process the of closing and I turn the ignition on, it will stop closing and thn re-open. I've almost driven off several times with the door wide open.

*Jimmy-B* · 04-07-2012, 09:48 PM

Quote:

Originally Posted by cnsheets

Hmmm, mine does this.if the door is in process the of closing and I turn the ignition on, it will stop closing and thn re-open. I've almost driven off several times with the door wide open.

Mine too - thanks for posting the TSB Vince

Spengracin · 04-08-2012, 12:00 AM

Vince thanks for the update.

*Sgt1411* · 04-08-2012, 10:43 AM

Mine was built Jan 19th 2011, it has done this since I got it.

Thanks for finding this.

Dealer AGAIN told me "Thats a normal condition, Dont cycle the ignition if your closing the hatch"

Adding it to the Lemon List.

VinceL · 04-24-2012, 09:13 PM

Just a little update...

My friend had his Edge in for this TSB. When he picked it up, the service manager let him know that they found an updated TSB for the issue, TSB 12-3-9, that they applied to his car. It was a simple reprogramming of the liftgate controller. Worked like a charm, and hasn't had a problem since.

cnsheets · 04-24-2012, 10:07 PM

Quote:

Originally Posted by VinceL

TSB 12-3-9

got a copy of this TSB verbiage?

VinceL · 04-24-2012, 10:13 PM

Unfortunately, I have been unable to find the TSB. I did a quick search and came up empty handed. I will try again tomorrow to track it down when I get a chance.

04-07-2012, 02:53 PM	#1
VinceL Wannabe Elite Explorer Spring, TX 2013 Explorer Limited Join Date: May 2011 Posts: 2,167 Vehicle Specs (Original Poster)	Power liftgate TSB Hey everyone. I found this PDF posted on an Edge forum and thought it might apply to some people on here having problems. I realize there is already a TSB posted in the sticky for the liftgate, but this looks a bit different. Edit: Removed the LINK and posted screen shots below. __________________ We just bought American! She got the 2013 Ex Meet the Gray Ghost HERE Check out the Gray Ghost on Fuelly.com Average Mileage: 21.3 Best Tank: 26.5 Last edited by VinceL; 04-07-2012 at 09:43 PM.

04-07-2012, 08:50 PM	#3
VinceL Wannabe Elite Explorer Spring, TX 2013 Explorer Limited Join Date: May 2011 Posts: 2,167 Vehicle Specs (Original Poster)	Okay, lets try this... __________________ We just bought American! She got the 2013 Ex Meet the Gray Ghost HERE Check out the Gray Ghost on Fuelly.com Average Mileage: 21.3 Best Tank: 26.5 Last edited by VinceL; 04-07-2012 at 09:00 PM.

04-07-2012, 09:01 PM	#4
VinceL Wannabe Elite Explorer Spring, TX 2013 Explorer Limited Join Date: May 2011 Posts: 2,167 Vehicle Specs (Original Poster)	Yay, it worked! I'm also wondering if the part that says "Liftgate may also open intermittently when parked" is referencing the ghost openings of the hatch that people were talking about in other threads where they were blaming accidental button presses? __________________ We just bought American! She got the 2013 Ex Meet the Gray Ghost HERE Check out the Gray Ghost on Fuelly.com Average Mileage: 21.3 Best Tank: 26.5 Last edited by VinceL; 04-07-2012 at 09:42 PM.

04-08-2012, 12:00 AM	#7
Spengracin Wannabe Elite Explorer Fairfield, Ca 2012 AWD Limited Join Date: Jul 2011 Posts: 799 Vehicle Specs	Vince thanks for the update. __________________ 2012 Limited EX. Tri-White plat. Dual panel sun roof, 302a package, bliss, pecan interior, 20" polished aluminum wheels, tow package, cross rails for roof rack, Aries Stainlees Nerf bars, upgraded LED interior lighting.

04-08-2012, 10:43 AM	#8
Sgt1411 Elite Explorer VanBC/GoodyearAZ 2013 X Limited 4WD Join Date: Feb 2011 Posts: 1,510 Vehicle Specs	Mine was built Jan 19th 2011, it has done this since I got it. Thanks for finding this. Dealer AGAIN told me "Thats a normal condition, Dont cycle the ignition if your closing the hatch" Adding it to the Lemon List. __________________ 2013 X Limited 4WD 302A Rapid Spec, Luxury Seat & Technology Package, Tuxedo Black, Charcoal Interior, 20"Polished Aluminum Wheels,Navigation, Dual Panel Moonroof, 2nd Row Buckets & Console, OEM Invision LT Series DVD, Tow Package, Inflatable Seatbelts, 28% Tint Fronts, Husky Liners, OEM Bumper Protector, NuSheild,

04-07-2012, 08:21 PM	#2
bluelion Wannabe Elite Explorer Spring, TX 2012 EX Limited Join Date: Aug 2011 Posts: 372 Vehicle Specs	Doesn't give me permission to view attachment....

04-24-2012, 09:13 PM	#9
VinceL Wannabe Elite Explorer Spring, TX 2013 Explorer Limited Join Date: May 2011 Posts: 2,167 Vehicle Specs (Original Poster)	Just a little update... My friend had his Edge in for this TSB. When he picked it up, the service manager let him know that they found an updated TSB for the issue, TSB 12-3-9, that they applied to his car. It was a simple reprogramming of the liftgate controller. Worked like a charm, and hasn't had a problem since. __________________ We just bought American! She got the 2013 Ex Meet the Gray Ghost HERE Check out the Gray Ghost on Fuelly.com Average Mileage: 21.3 Best Tank: 26.5

04-24-2012, 10:13 PM	#11
VinceL Wannabe Elite Explorer Spring, TX 2013 Explorer Limited Join Date: May 2011 Posts: 2,167 Vehicle Specs (Original Poster)	Unfortunately, I have been unable to find the TSB. I did a quick search and came up empty handed. I will try again tomorrow to track it down when I get a chance. __________________ We just bought American! She got the 2013 Ex Meet the Gray Ghost HERE Check out the Gray Ghost on Fuelly.com Average Mileage: 21.3 Best Tank: 26.5

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