vig1116
Well-Known Member
- Joined
- May 26, 2011
- Messages
- 314
- Reaction score
- 0
- City, State
- monmouth, NJ
- Year, Model & Trim Level
- 2015 sport
See, and I had the exact opposite experience. I was an All American customer, bought my 2006 Expedition Limited from them. Brought it back for some service, they told me they fixed it, and when they gave me the truck back, they never even touched the part(s) that needed to be fixed. Brought it to Tom's, they fixed it immediately. Sal in service at Tom's is a standup guy.
The service manager and dealership heads were so pissed i had ford customer service involved in helping me that they tried to make me look like i was a psycho disrupting all the other customers. A week later when the "principal" of the dealership called me at home he asked several questions. He let me explain the whole situation in detail, but when i was finished, he was so focussed on how customer service was involved. It was clear after that that all he wanted to know was how to not piss off ford... When i was there at the time of the "incident" the service manager had his regional rep next to him so i was making him look bad by having ford help me and the fact they couldn't fix a problem with my car. It amazed me that all american ford got my truck fixed in 5 minutes of looking at the problem.
PS the only reason i had ford customer service involved was because of this forum. I asked if anyone had the same problem and they responded to help so i said sure...