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Stock 2011 - 2015 Ford Explorer Discussion 2011 - 2015 Ford Explorer reviews, problem solving, maintenance, TSB, service bulletins, owner reviews, specifications, Ecoboost.

New tsb for sync and myford touch

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Old 04-12-2011, 05:47 AM   #1
Reading Pa
2001 Eddie Bauer
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(Original Poster)
New tsb for sync and myford touch

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Publication Date: April 11, 2011

FORD: 2011 Edge, Explorer

This article supersedes TSB 11-3-15 to add a production fix date.

Some 2011 Edge, MKX and Explorer vehicles equipped with MyFord Touch and MyLincoln Touch built on or before 3/29/2011 may experience various concerns in the following areas: Clock intermittently displays incorrect time, voice recognition, voice recognition when using SYNC services, phone pairing, USB device detection, Travel Link download time.

Follow Service Procedure to correct the condition.


Failure to follow the Accessory Protocol Interface Module (APIM) - Standard programming steps may result in programming issues and system functionality concerns.

Ensure that the Integrated Diagnostic Software (IDS) release is at 71.04 or higher, then close the IDS software.
Edge and MKX vehicles - skip to Step 3. Explorer vehicles - Media Hub removal is not recommended for this procedure due to limited USB cable length. A second USB cable connection can be easily accessed behind the passenger side center console panel for this procedure.
Refer to Workshop Manual (WSM), Section 501-12. Gently pull the front of the passenger console panel away from the console, allowing access to the USB cable connection.
Disconnect the vehicle USB cable and connect the SYNC re-flash kit cable and Adapter Rotunda RTTP CCMSYNC-Kit or equivalent Male-A USB-to-female mini USB cable to the vehicle male USB cable.
To perform the reprogram procedure it will be necessary to follow the online version of the Workshop Manual (WSM), Section 415-00 APIM Programming - Standard selection. Update the Consumer Interface Processor (CIP) to the latest BH suffix level.

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

110409A 2011 Edge, MKX And Explorer: Reprogram The APIM (Full Reprogramming Procedure) 1.3 Hrs.

14D212 04


NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.

Copyright 2011 Ford Motor Company

Resident Ford Tech for the last 17 years, 2001 Eddie Bauer 5.0L, Cherry Bomb Cat back, 2010 Ecoboost Flex
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Old 04-12-2011, 06:02 AM   #2
'11 Ex XLT Kona Blue
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Thanks for a heads up..mine was built 3/29...hasn't arrived yet.
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