I'm just a little peeved... Cam Chain Programs??

*X24* · 03-03-2004, 04:03 PM

So, for the last 2 years or so I've heard a lot of knocking from my engine. From everything I've read it seems that this is the number one symptom of bad cam chains, tensioners, or guides. I went on fords website and it didnt bring up anything about the service programs for my VIN. Last summer I went to my dealer and asked them if it had been done and they had a mechanic look at my engine with a flashlight and a few seconds later he told me the programs had been done.

Skip to today... For the last few weeks I've noticed this noice getting louder. I've also noticed noises coming from, what seem to be just on the other side of the firewall. I went to my dealer today and went in the service room and the guy took my VIN and this time he told me program 00M12 was still open (not done). This program extended the warranty for 6 yrs or 72K. The service guy said that this warranty is for the front cam chain guides only and the rears are not covered under any program. He also said that because my odometer reads 72,123 mi, that I would not be covered even after I told him that I had been in before inquiring about this and they told me it had been done.

I went home and called ford customer service. I got a very nice guy on the phone and after he researched the programs he told me that there are two programs for my truck:

00M12 - Tensioners and intake manifold o-rings. 6 yrs 72K.

01M01 - Cam chain guides. 7 yrs 100K.

He told me that what he documented about our conversation would be sent to my dealer and kept on file.

I called my dealer back and talked to the same guy I saw earlier. He told me that customer service is wrong. He says that whatever it is that I need is only covered until 72K and I'm SOL. I tend to believe ford customer service because the guy who helped me really doesnt have too much knoledge about the programs and any information he gave me was researched and read off a computer. The guy at my dealer is one of the types that won't let you get a word in and he just kept telling me that customer service is wrong and I need to make an appointment.

Here are my questions:

What is the real deal about these programs? Who is right?

What causes the knocking that I'm getting? Guides, tensioners, chains?

I'm not really SOL because I have an aftermarket warranty that covers me on all drivetrain parts until 93K, but I really dont want to go thru them and have to pay my deductable and diagnosis costs. I also think I have a pretty good argument against ford that since I was told the problems had been taken care of before I was out of coverage they should still be held responsible. That will come up if it comes down to it. If I take off the mileage it took me to drive to the dealer the two times I went to ask about this, I would be under 72K.

*X24* · 03-03-2004, 07:04 PM

Any advice?

Everything I come up with on here shows that the customer service guy is right.

**Blee1099** · 03-03-2004, 07:08 PM

Chris go to another dealer or try a Lincon-Mercury dealership.. 120 miles over the limit shouldn't make a difference, it'll be one thing if you were thousands over but your not.. Do a 3 way call between yourself & the dealership, and Ford customer service.. If that fails, write a letter to the district manager.. Light some fire under their a$$ and I'm sure you'll see some results.

*IAmTodd* · 03-03-2004, 07:41 PM

Step 1- Remove Cam Chains

Step 2- Strangle service dude with cam chains

Sorry I can't help you with the noise though

03-03-2004, 04:03 PM	#1
X24 RAMajama Pleasant Valley, NY 05 RAM 2500 TURBO DIESEL Join Date: Nov 2001 Posts: 4,995 Vehicle Specs (Original Poster)	I'm just a little peeved... Cam Chain Programs?? So, for the last 2 years or so I've heard a lot of knocking from my engine. From everything I've read it seems that this is the number one symptom of bad cam chains, tensioners, or guides. I went on fords website and it didnt bring up anything about the service programs for my VIN. Last summer I went to my dealer and asked them if it had been done and they had a mechanic look at my engine with a flashlight and a few seconds later he told me the programs had been done. Skip to today... For the last few weeks I've noticed this noice getting louder. I've also noticed noises coming from, what seem to be just on the other side of the firewall. I went to my dealer today and went in the service room and the guy took my VIN and this time he told me program 00M12 was still open (not done). This program extended the warranty for 6 yrs or 72K. The service guy said that this warranty is for the front cam chain guides only and the rears are not covered under any program. He also said that because my odometer reads 72,123 mi, that I would not be covered even after I told him that I had been in before inquiring about this and they told me it had been done. I went home and called ford customer service. I got a very nice guy on the phone and after he researched the programs he told me that there are two programs for my truck: 00M12 - Tensioners and intake manifold o-rings. 6 yrs 72K. 01M01 - Cam chain guides. 7 yrs 100K. He told me that what he documented about our conversation would be sent to my dealer and kept on file. I called my dealer back and talked to the same guy I saw earlier. He told me that customer service is wrong. He says that whatever it is that I need is only covered until 72K and I'm SOL. I tend to believe ford customer service because the guy who helped me really doesnt have too much knoledge about the programs and any information he gave me was researched and read off a computer. The guy at my dealer is one of the types that won't let you get a word in and he just kept telling me that customer service is wrong and I need to make an appointment. Here are my questions: What is the real deal about these programs? Who is right? What causes the knocking that I'm getting? Guides, tensioners, chains? I'm not really SOL because I have an aftermarket warranty that covers me on all drivetrain parts until 93K, but I really dont want to go thru them and have to pay my deductable and diagnosis costs. I also think I have a pretty good argument against ford that since I was told the problems had been taken care of before I was out of coverage they should still be held responsible. That will come up if it comes down to it. If I take off the mileage it took me to drive to the dealer the two times I went to ask about this, I would be under 72K. __________________ X24's Page 1998 XLT - PICS -- MORE PICS -- My Email 2004 MXZ REV 600HO

03-03-2004, 07:04 PM	#2
X24 RAMajama Pleasant Valley, NY 05 RAM 2500 TURBO DIESEL Join Date: Nov 2001 Posts: 4,995 Vehicle Specs (Original Poster)	Any advice? Everything I come up with on here shows that the customer service guy is right. __________________ X24's Page 1998 XLT - PICS -- MORE PICS -- My Email 2004 MXZ REV 600HO

03-03-2004, 07:08 PM	#3
Blee1099 Evil Asian Elkridge, MD 91 Join Date: Mar 2002 Posts: 14,327 Vehicle Specs	Chris go to another dealer or try a Lincon-Mercury dealership.. 120 miles over the limit shouldn't make a difference, it'll be one thing if you were thousands over but your not.. Do a 3 way call between yourself & the dealership, and Ford customer service.. If that fails, write a letter to the district manager.. Light some fire under their a$$ and I'm sure you'll see some results. __________________ Decals & Stickers EF Shirts EF Pullover Hoodies EF Zip Up Hoodies EF Travel Coffee Mugs Buy Any 2 and get 2nd half off Bottoms Up Rock Racing

03-03-2004, 07:41 PM	#4
IAmTodd Explorer Addict Johnstown, PA 1994 Explorer XLT Join Date: Apr 2002 Posts: 8,768 Vehicle Specs	Step 1- Remove Cam Chains Step 2- Strangle service dude with cam chains Sorry I can't help you with the noise though __________________ 1994 Explorer XLT \| M5R1 swap \| 2" Lift \| 32" ProComp Mud Terrains 2006 Saab 9-3 Aero \| 2.8 Full pressure turbo \| 6MT \| 280whp/325wtq