Serious Explorations Ford Explorer and Ranger Message Board
#1 Resource for Ford Explorer and Ranger Owners - By Enthusiasts, for Enthusiasts.


Ford Explorer Generation Guide

EF Swag Store 2016 Ford Explorer Forums Elite Membership Chat Room My Posts Reviews Explorer Photo Gallery
Go Back   Ford Explorer and Ranger Forums "Serious Explorations" > Ford Explorer Ranger Repair - Troubleshooting - Modifications & Detailing Forums > General Explorations!!

Notices

General Explorations!! Closed to new posts. Place new posts in our new model year appropriate forum

rear hatch recall

 
 
Thread Tools
Old 03-27-2005, 12:45 AM   #1
mhking
south carolina
'02 XLT
 
Join Date: Nov 2004
Posts: 11

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
(Original Poster)
rear hatch recall

well, here goes.
i took my 2002 explorer into the dealership for routine maintenance and the fellow told me about the recall on the rear hatch, i had heard about it but i dont use the thing because its just easier to raise the whole back gate. i figured what the heck, what could go wrong, so i took it in. 6hrs later when i went to pick it up they explained how they reached a new level of incompetence by stripping out the screws and now i have to get a new hatch installed. i was reassured by being told its not uncommon they do it all the time when doing the recall. yeah! thats what i thought too....so now i have to take it in for 2 or 3 days and hope they dont screw it up more and that the paint will match when i get it back....its fairway ford of anderson south carolina where stupidity is job one...i thought i was just being picky when i had taken it in before to have a new seat rail installed where the motor went out and when i looked under the driver seat there were wires hanging everywhere and the tab they mount to was missing. after moving the seat back and forth i saw the wires hanging on the rails on the floor and took it back and i was told ,,your right there is a piece missing.
mhking is offline  
( Join the Elite Explorers )

For only $20 per year you can become an Elite Explorer member. Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose and fix problems yourself, and learn which modifications really work without having to experiment on your own. Elite Explorer members can change the forum "styles" to eliminate most ads, including blue underlined links, and no ads on photos. Other benefits include the ability to store 1000 Private Messages, upload photo attachments directly to your posts and to our Photo Gallery and more. Join the Elite Explorers today.


Old 03-27-2005, 09:25 AM   #2
schmoken
Lingle, WY
96 XLT
 
Join Date: Feb 2001
Posts: 72

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Seems to be the common attitude towards dealers these days.
schmoken is offline  
Old 03-27-2005, 10:53 AM   #3
Eneurb
Ajax, Ontario, Canada
1998 Limited
 
Join Date: Dec 2004
Posts: 707

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
They do it all the time with that recall???? I've done atleast 50 of them, without the slightest problem... Did you see what happened to the hatch??? Maybe they screwed up and busted the glass...




__________________
I'd rather have a full bottle in front of me, than a full frontal lobotomy.
Eneurb is offline  
Old 03-28-2005, 06:53 AM   #4
mhking
south carolina
'02 XLT
 
Join Date: Nov 2004
Posts: 11

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
(Original Poster)
they stripped out the torx screws. probably using pneumatic ratchet or wrong torx bit.
mhking is offline  
Old 03-28-2005, 07:10 AM   #5
jimbo74
Elite Ranger
Nor*Cal
 
jimbo74's Avatar
98 XLT Supercab 4x2
 
Join Date: Dec 2000
Posts: 17,903

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
and they have to replace the hatch because of the screws? up something isnt right or the dealership techs are really stupid......

however i wouldnt put it past that though... i owrked @ wheel works, a tire place, and 2 Ford dealership Techs! asked one of our Tire guys! how to lower his mustang!




__________________
My Truck
jimbo74 is offline  
Old 03-28-2005, 11:45 AM   #6
blichy
Naperville, IL
'13 Explorer Sport
 
Join Date: Sep 2002
Posts: 509

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
They should be supplying you with a free loaner/rental when you have to take it in to correct their mistakes. If they don't want to do that, then I would talk to the dealer principal or owner and insist on it. You may even ask that they come to your house/work to pick up your Ex, and drop off the loaner. Their mistake shouldn't have to cause you a big inconvenience.

That said, when I took mine in for the recall, the dealer called within 2 hours to tell me that it was ready. When I picked it up, they had washed it, which I hadn't done in several weeks (or so).




__________________
Brian

'13 Explorer Sport
'13 Cayenne S
'95 911 Cabriolet
blichy is offline  
Old 03-28-2005, 11:56 AM   #7
MonumentalX
Grand Junction, Colorado
2003 XLT NBX
 
Join Date: Jan 2005
Posts: 161

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yep, same for me. couple of hours and washed and on my way. I'd give them a heap of grief and get the loaner.




__________________
'05 Dodge Grand Caravan, I know but had to for work!
MonumentalX is offline  
Old 03-28-2005, 12:48 PM   #8
ExplorerDMB
Moderator/Technician
Mechanicsville, Virginia
2004 Acura TL
 
Join Date: Jan 2004
Posts: 6,219

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
dealerships blow. They don't do free work (i.e. warranty) even if it has a deductible.

-Drew




__________________
My Useful Threads (38 Entries and Growing)
ExplorerDMB is offline  
Old 03-29-2005, 08:53 AM   #9
the_tool_man
Spartanburg, SC
'01 Sport 4x4
 
Join Date: Jun 2002
Posts: 310

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Hi mhking:

I used to live in Anderson. Fairway Ford sucked way back then, so your experience doesn't surprise me at all. I've had better success with other dealerships in the Greenville - Spartanburg area. As others have said, they should have offered you a loaner. You should insist on getting one.

Regards,
John.
the_tool_man is offline  
Old 03-30-2005, 09:55 AM   #10
Eneurb
Ajax, Ontario, Canada
1998 Limited
 
Join Date: Dec 2004
Posts: 707

Vehicle Specs

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
The recall kit comes with new torx bolts... something smells fishy...




__________________
I'd rather have a full bottle in front of me, than a full frontal lobotomy.
Eneurb is offline  
 



Suggest this thread to friends:



Join the "Elite Explorers" Today!



Search Explorer Forum


Top of Page

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:08 AM.



US Flag
We Support Our Troops!

Explore the site!


Copyright 2014 - 1996 Rick Horwitz Photography



Ford Motor Company is not involved in the management of this site in any way.



All tips on this site are for use at your own risk and discretion.

Modifying the suspension on any vehicle will cause changes to its handling characteristics.



Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.