Cracked windshield before I take delivery???

*Finch* · 03-08-2011, 06:41 PM

So my white limited ex is just getting the dealer prep done and shesnall mine tomorrow!!

Then I get an email from my salesmen saying my winshield is cracked! I will try and post a pic...

It looks like it was a cracked right from the factory as there is no I diction of a rock chip... So now I have to wait 2 weeks forma replacement... My question is: what should I ask for as compensation from ford for not catching a huge blunder??? All weather mats? Lol

Anybody else have this? The crack is just above the drivers side...

How do we attach pics? Or do we have to be an elite?

1995E · 03-08-2011, 06:53 PM

Just to note, I got the dealer to compensate two things and the Ford Customer people to apply a special maintenance plan on mine. Although, I had A LOT of problems so they did all that for my family. Ford will take care of you, don't worry.

**JDraper** · 03-08-2011, 06:58 PM

You have to be elite to attach, but if you upload it to something like photobucket, you can link to it and show the pix.

*Joe Dirt* · 03-08-2011, 09:42 PM

Reminds me of an oops I did when I was a kid- we were picking up our new '82 Thunderbird, and pulled the antenna down by the fender to see how far it would shoot back. Went a ways- into the windshield, cracking it. Pretty cool.

Of course (this is a test for you Detroit people) we bought it from the B-lot, so there was no compensation.

That was the same Thunderbird that I put a Jart through the roof of, about 3 months later... That was bitchin' though... lol!

*Finch* · 03-09-2011, 11:36 AM

So my dealer is pretty sheepish and says he will throw in the mats at least. Is there another dealer accessory I should ask for? Not much available for the explorer yet.. Maybe a 3m bra. Lol.

rnmomx2 · 03-09-2011, 12:08 PM

Quote:

Originally Posted by Finch

So my dealer is pretty sheepish and says he will throw in the mats at least. Is there another dealer accessory I should ask for? Not much available for the explorer yet.. Maybe a 3m bra. Lol.

Splash guards. I'm paying for them as I live on a dirt road, but there have been some posts about how they are a must have to protect the paint.

*Finch* · 03-09-2011, 12:11 PM

Yea I am getting him to throw them on, just paying install..
Also getting cargo net and bumper protector. Lol

*Finch* · 03-09-2011, 09:49 PM

So the dealer came clean and said they think the new guy on the washbay may have cracked my windshield.

They weren't happy as was I, they are making it right and giving me my accessories free. Mud flaps( installed) all weather mats, bumper guard, cargo net. And a bunch of "we're so sorry" 's

It didn't sour me too much after I got my truck n the road, sweet ride.

1995E · 03-09-2011, 10:12 PM

Niiice. You got about 5 accessories there! What's the cargo net like for the new X? I have an old from my 95 Ex and I plan on using it. Although the little things don't fit on to the hooks.

*Finch* · 03-10-2011, 09:33 AM

They had to order the cargo net and the bumper guard. I will let u know

03-08-2011, 06:41 PM	#1
Finch Elite Explorer Alberta 2011 Limited loaded Join Date: Jan 2011 Posts: 58 Vehicle Specs (Original Poster)	Cracked windshield before I take delivery??? So my white limited ex is just getting the dealer prep done and shesnall mine tomorrow!! Then I get an email from my salesmen saying my winshield is cracked! I will try and post a pic... It looks like it was a cracked right from the factory as there is no I diction of a rock chip... So now I have to wait 2 weeks forma replacement... My question is: what should I ask for as compensation from ford for not catching a huge blunder??? All weather mats? Lol Anybody else have this? The crack is just above the drivers side... How do we attach pics? Or do we have to be an elite? Last edited by Finch; 03-09-2011 at 12:08 PM. Reason: Update with pics..*

03-08-2011, 06:53 PM	#2
1995E Wannabe Elite Explorer Maryland 95 + 11 Ex both XLT Join Date: Jul 2010 Posts: 678 Vehicle Specs	Just to note, I got the dealer to compensate two things and the Ford Customer people to apply a special maintenance plan on mine. Although, I had A LOT of problems so they did all that for my family. Ford will take care of you, don't worry. __________________ Used to have an Explorer 1995 4.0L V6 XLT Only 70K miles. Explorer 2011 3.5L V6 XLT 202A with trailer tow, Ingot Silver 15k miles. 2013 Ford Fusion Titanium with 50 miles.

03-08-2011, 06:58 PM	#3
JDraper Elite Garage Builder McVeytown, PA '11 XLT Join Date: Jan 2001 Posts: 15,396 Vehicle Specs	You have to be elite to attach, but if you upload it to something like photobucket, you can link to it and show the pix. __________________ Moderator..Home Improvement/Explorer 911/2011 Explorer Forum You took my breath away....and now I want it back.... '66 Mustang Coupe, '04 Mustang Mach 1, '08 Focus, '11 Explorer XLT "Ex"plorer's: '92 Sport, '94 Sport, '01 XLS Our Crappy Website

03-09-2011, 11:36 AM	#5
Finch Elite Explorer Alberta 2011 Limited loaded Join Date: Jan 2011 Posts: 58 Vehicle Specs (Original Poster)	Update So my dealer is pretty sheepish and says he will throw in the mats at least. Is there another dealer accessory I should ask for? Not much available for the explorer yet.. Maybe a 3m bra. Lol.

03-09-2011, 10:12 PM	#9
1995E Wannabe Elite Explorer Maryland 95 + 11 Ex both XLT Join Date: Jul 2010 Posts: 678 Vehicle Specs	Niiice. You got about 5 accessories there! What's the cargo net like for the new X? I have an old from my 95 Ex and I plan on using it. Although the little things don't fit on to the hooks. __________________ Used to have an Explorer 1995 4.0L V6 XLT Only 70K miles. Explorer 2011 3.5L V6 XLT 202A with trailer tow, Ingot Silver 15k miles. 2013 Ford Fusion Titanium with 50 miles.

03-09-2011, 12:11 PM	#7
Finch Elite Explorer Alberta 2011 Limited loaded Join Date: Jan 2011 Posts: 58 Vehicle Specs (Original Poster)	Yea I am getting him to throw them on, just paying install.. Also getting cargo net and bumper protector. Lol

03-09-2011, 09:49 PM	#8
Finch Elite Explorer Alberta 2011 Limited loaded Join Date: Jan 2011 Posts: 58 Vehicle Specs (Original Poster)	So the dealer came clean and said they think the new guy on the washbay may have cracked my windshield. They weren't happy as was I, they are making it right and giving me my accessories free. Mud flaps( installed) all weather mats, bumper guard, cargo net. And a bunch of "we're so sorry" 's It didn't sour me too much after I got my truck n the road, sweet ride.

03-10-2011, 09:33 AM	#10
Finch Elite Explorer Alberta 2011 Limited loaded Join Date: Jan 2011 Posts: 58 Vehicle Specs (Original Poster)	They had to order the cargo net and the bumper guard. I will let u know