FMT issues continue still after dealer visits

ercole · 03-28-2011, 11:41 AM

Hi all,

New to the board and thanks for reading my post. I received my 2011 Ex Ltd at the end of February. The truck does run and ride great after coming off my 2000 Ex XLT. But I'm experiencing some major FMT issues that many of you don't seem to be having. Truck came with v2.4. It all started with the "SD Card Fault" that incapacitated the entire instument cluster. The dealer did what dealers do and seemed to work find for about a day. Then I got the "Navigation System unavailable" message, but luckily, the instrument cluster was unaffected. With the SD Card Fault message, it's saying to insert the SD card, which of course, is already in there correctly. IM'ed with Timur on syncmyride and he suggested dealer reflash the sync module. That was this past Friday 3/25. Again, picked up vehicle and all appeared to be in working order. syncmyride shows:
Sync VersionGen2 - V2.4
Confirmed installations
BT4T-14D546-AG
BT4T-14F496-AJ
BT4T-14F496-AK
BT4T-14F497-AG
SYNC compatible software
BT4T-14F603-AG

Phone contacts and radio station presets are all as they were, not wiped out. Cruising on Sunday with my Ipod connected via the USB port and cranking some tunes. Sounds great. Then after 20 minutes, it sounds like a garbled old cassette tape being eaten by the machine. The young ones reading this won't understand what I just said! Music stops completely, the radio defaults to some AM station, and then the dreaded "SD Card Fault" message. What's going on? Unplug Ipod from USB, turn car off, come back a little later, and the NAV loads. Replug Ipod, crack some tunes, and happens again. I'm just not feeling like my dealer has a handle on any of this, making sound like I'm the only one experiencing it.

Is anyone's experience like mine, and if corrected, what action did you take?

uniquename · 03-28-2011, 12:08 PM

Quote:

Originally Posted by ercole

Phone contacts and radio station presets are all as they were, not wiped out.

I'm guessing they didn't follow the procedure properly.

Literally no problems with MFT here, except a pairing issue on phone #2, which I repaired and all was good.

tmilicia · 03-28-2011, 12:20 PM

Quote:

Originally Posted by uniquename

I'm guessing they didn't follow the procedure properly.

Literally no problems with MFT here, except a pairing issue on phone #2, which I repaired and all was good.

I agree, if they were going to go throught the trouble of re-flashing the system, you'd think they would put the latest software version in for you. I thought I read that someone had 2.7 installed at the dealer?? I also have v2.4 from the factory and have absolutley no issues with my system.

ercole · 03-28-2011, 02:48 PM

Quote:

Originally Posted by tmilicia

I agree, if they were going to go throught the trouble of re-flashing the system, you'd think they would put the latest software version in for you. I thought I read that someone had 2.7 installed at the dealer?? I also have v2.4 from the factory and have absolutley no issues with my system.

Thank you both for your replies. If there are any Ford technicians on this board, I would be most appreciative of the procedure you follow to update these systems. Sorry, but I'm going to my dealer and suggesting ideas to try to get this to work and I don't know why they wouldn't have re-flashed the most current update to sync. Isn't there a standard protocol to follow? When I plug in my ipod to my pc, Apple automatically checks to let me know that there is a more current version available for download. Isn't it the same in this case? The service guys are really nice, so I don't want to come across as being a d#*k about this. At what point do you suspect its an actual hardware problem, like the disk drive or USB ports?

mtuhoop24 · 03-28-2011, 02:58 PM

I don't have my vehicle yet but I did sign up for syncmyride and this is what it shows for my software versions:

Sync VersionGen2 - V2.7
Confirmed installations
BT4T-14D546-AL
BT4T-14F496-AN
BT4T-14F497-AL
SYNC compatible software
BT4T-14F603-AL

Waiting to download 0 items.

They should at least install the latest for you!

**JDraper** · 03-28-2011, 03:25 PM

Quote:

Originally Posted by ercole

Thank you both for your replies. If there are any Ford technicians on this board, I would be most appreciative of the procedure you follow to update these systems. Sorry, but I'm going to my dealer and suggesting ideas to try to get this to work and I don't know why they wouldn't have re-flashed the most current update to sync. Isn't there a standard protocol to follow? When I plug in my ipod to my pc, Apple automatically checks to let me know that there is a more current version available for download. Isn't it the same in this case? The service guys are really nice, so I don't want to come across as being a d#*k about this. At what point do you suspect its an actual hardware problem, like the disk drive or USB ports?

I'm not a ford Tech (and No, I didn't stay at a Holiday in last night...

), but Ford does have a program for upgrading the Sync to the latest version at no cost. Check out this post for the message from Ford Customer service. http://www.explorerforum.com/forums/...8&postcount=19

1995E · 03-28-2011, 03:28 PM

Why would they charge for updates if the updates they keep giving out is as problematic as before? I hear a lot of owners with 2.7 having issues. For all the problems people are getting, they should offer updates free forever...

**JDraper** · 03-28-2011, 03:54 PM

Quote:

Originally Posted by 1995E

Why would they charge for updates if the updates they keep giving out is as problematic as before? I hear a lot of owners with 2.7 having issues. For all the problems people are getting, they should offer updates free forever...

I agree on the free update part..but it seems like they got a case of the Microsoft flu where you have a buggy product, so you introduce a newer buggy product and charge the customer for the new "features"

Microsoft's gotten away with it for years with Windows....

jackey · 03-28-2011, 06:29 PM

Hmmm...Craig said there should be NO CHARGE for upgrades or fixes while under warranty.

From a lot of reading it seems like the techs are the ones causing added problems with not knowing how to properly install the software. Some are saying it took up to 5 hours for their techs to complete upgrade from 2.4 to 2.7. Someone else said their dealer had their truck running (yes RUNNING) for over 2 hours to install the 2.7.
While others have mentioned less than 2 hours & no problems afterwards..

03-28-2011, 11:41 AM	#1
ercole Wannabe Elite Explorer Verona, NJ 2011 Limited Join Date: Mar 2011 Posts: 44 Vehicle Specs (Original Poster)	FMT issues continue still after dealer visits Hi all, New to the board and thanks for reading my post. I received my 2011 Ex Ltd at the end of February. The truck does run and ride great after coming off my 2000 Ex XLT. But I'm experiencing some major FMT issues that many of you don't seem to be having. Truck came with v2.4. It all started with the "SD Card Fault" that incapacitated the entire instument cluster. The dealer did what dealers do and seemed to work find for about a day. Then I got the "Navigation System unavailable" message, but luckily, the instrument cluster was unaffected. With the SD Card Fault message, it's saying to insert the SD card, which of course, is already in there correctly. IM'ed with Timur on syncmyride and he suggested dealer reflash the sync module. That was this past Friday 3/25. Again, picked up vehicle and all appeared to be in working order. syncmyride shows: Sync VersionGen2 - V2.4 Confirmed installations BT4T-14D546-AG BT4T-14F496-AJ BT4T-14F496-AK BT4T-14F497-AG SYNC compatible software BT4T-14F603-AG Phone contacts and radio station presets are all as they were, not wiped out. Cruising on Sunday with my Ipod connected via the USB port and cranking some tunes. Sounds great. Then after 20 minutes, it sounds like a garbled old cassette tape being eaten by the machine. The young ones reading this won't understand what I just said! Music stops completely, the radio defaults to some AM station, and then the dreaded "SD Card Fault" message. What's going on? Unplug Ipod from USB, turn car off, come back a little later, and the NAV loads. Replug Ipod, crack some tunes, and happens again. I'm just not feeling like my dealer has a handle on any of this, making sound like I'm the only one experiencing it. Is anyone's experience like mine, and if corrected, what action did you take?

03-28-2011, 03:28 PM	#7
1995E Wannabe Elite Explorer Maryland 95 + 11 Ex both XLT Join Date: Jul 2010 Posts: 678 Vehicle Specs	Why would they charge for updates if the updates they keep giving out is as problematic as before? I hear a lot of owners with 2.7 having issues. For all the problems people are getting, they should offer updates free forever... __________________ Used to have an Explorer 1995 4.0L V6 XLT Only 70K miles. Explorer 2011 3.5L V6 XLT 202A with trailer tow, Ingot Silver 15k miles. 2013 Ford Fusion Titanium with 50 miles.

03-28-2011, 02:58 PM	#5
mtuhoop24 Wannabe Elite Explorer Join Date: Mar 2011 Posts: 31 Vehicle Specs	I don't have my vehicle yet but I did sign up for syncmyride and this is what it shows for my software versions: Sync VersionGen2 - V2.7 Confirmed installations BT4T-14D546-AL BT4T-14F496-AN BT4T-14F497-AL SYNC compatible software BT4T-14F603-AL Waiting to download 0 items. They should at least install the latest for you!

03-28-2011, 06:29 PM	#9
jackey Wannabe Elite Explorer CT-shoreline '11 Ex XLT Kona Blue Join Date: Feb 2011 Posts: 177 Vehicle Specs	Hmmm...Craig said there should be NO CHARGE for upgrades or fixes while under warranty. From a lot of reading it seems like the techs are the ones causing added problems with not knowing how to properly install the software. Some are saying it took up to 5 hours for their techs to complete upgrade from 2.4 to 2.7. Someone else said their dealer had their truck running (yes RUNNING) for over 2 hours to install the 2.7. While others have mentioned less than 2 hours & no problems afterwards..