new performance upgade

chimoman · 03-11-2012, 11:07 PM

[QUOTE=Sgt1411;2925094]MFT is an absolute disaster, the Performance Upgrade is nothing but a temporary fix and in the first week we already have bugs and carry over issues. If you think Im being too harsh drop by a GM dealer and try the CUE system that is their version of MFT.

I have only seen a couple of people mention some minor glitches. No where have I seen carry over issues. Everyone seems extremely pleased with the update. I have run this for the last 4 days. Mine works perfect. The person that was having issues did a master reset (Recommended) and it works now. I haven't seen anyone have to pull any fuses. I have seen the cue system on the internet. Don't get confused. It's for Cadillac. Not a regular GM vehicle. It's only available on Cadillac XTS and ATS luxury sedans and SRX luxury crossover and I don't think it's passed the test of the consumer yet. I don't even think it's on the market. Have you tried it?

It's not available on the regular peoples vehicles. That's why Ford is years ahead of Government Bailed Out Motor Company

-If you experience problems with phone pairing after you install the Performance Upgrade, try performing a “clean” pairing. First, delete SYNC from your phone’s list of paired Bluetooth devices. Then pair your phone as normal. This Works.

*Sgt1411* · 03-11-2012, 11:40 PM

I was referring to the carry over issues like the same iPod and other media problems that we saw with V2.11. There are several threads on it, repeat issues.

I tried the CUE system at the Auto Show its slick but in reality it will likely have bugs too. I just don't think it will have to be completely re-done and drop GM's customer satisfaction ratings with its lack of stability and performance.

The GM reps there mentioned it will migrate into all the top tier models across the entire GM line up.

Like many on this forum I like my Ex, I'm just getting tired of fixing a brand new vehicle every month. Bugs are part of being on the bleeding edge, but it's the way the vendor treats the customer and mitigates that inconvenience that really matters to the customer.

Just the confusion on this latest upgrade and lack of dealership education is really surprising given the last 12 months of MFT publicity. Wouldn't you want to do everything possible to make this easy for the customer.

Just this new issue alone, how many months were we told by the IVT Team that EVERYONE would be getting a mail out USB drive and Nav SD card. Now some Owners log on to SYNCMYRIDE and are getting something completely different told to them.

Your vehicle will be required to be taken to the dealership to obtain the Performance Upgrade.

Where was that EVER discussed on this forum by IVT or on any other media by Ford. Why introduce another variable into an already confusing, frustrating, and difficult owner experience?

chimoman · 03-12-2012, 12:14 AM

I hear ya. Agree 100% that they completely pooched this up... The delivery of it for sure. As for the upgrade. I personally believe it acceptable. I'm lucky because my phone and BT work with it. I almost bought the I phone. Now I'm glad I went with the Atrix.

Spengracin · 03-12-2012, 12:21 AM

Really when will they learn, I'm fed up fixing te minor issues myself for a 50k car. The upgrade, especially the IVT team should have been forth coming about what was going to happen. Also they should have involved our forum members in the beta test, period.

VinceL · 03-12-2012, 07:37 AM

I don't think it matters if the car is $15K or $50K, if it is on the car, it should work! The car and all of its technology and features should be engineered and tested and verified to function properly regardless of price. It just pisses you off that much more when you spend $50K.

I'm getting a sneaky suspicion that the next version is being worked on as we speak, and that this performance upgrade was a 'quick' fix to get the system stabilized and try to sooth Ford's black eye in regard to its customers and the automotive press. I really do hope this is the case...

deewan · 03-12-2012, 09:29 AM

Quote:

Originally Posted by Sgt1411

It's not the customers job to educate the dealership. We have lived with a MFT system that doest work for over a year now and spending another 30 minutes at the dealership educating them when Ford is responsible for dealership support is completely inappropriate.

While I agree with you 100%, keep in mind it could be the dealerships having a listening problem and not Ford having a communication problem. Last Friday I called the Ford dealer 5 minutes from my house (where I did not buy my Explorer because I've heard they have terrible service and the salesmen are jerks) about getting the update done over my lunch hour. They took my VIN and a few minutes later said I have the latest version available (ver 2.11). I didn't try to correct them, I hung up and called the dealership where I bought my Explorer that is 30 minutes away. The service operator asked for my VIN and told me there is an update available. she also informed me that they have the update, but don't have any SD Nav cards yet but asked if I wanted to schedule a time for the update anyway. I said yes and she connected me with the service tech to schedule a time. The service tech said they would be happy to install the update but he didn't have any SC cards in yet, but the delivery truck hadn't showed up yet. I said I would still like the update and I will wait for the SD card in the mail. I told him about the service I got from the dealership in my town and he replied, "Every dealer was sent information packets from Ford with the firmware update. Some service departments managers read the service manuals, some do not. Here at (NAME OF DEALERSHIP) our service managers all read the manuals and packets, then pull each of our service techs in and go over the packets, then alert the service operators answering the calls so everyone is on the same page."

Perhaps Ford could have done a better job of communicating with the dealerships and customers. Or maybe some service departments need to remember they are there for the customer and need to be more proactive in reading what Ford sends them.

flaguy · 03-12-2012, 03:42 PM

Quote:

Originally Posted by deewan

While I agree with you 100%, keep in mind it could be the dealerships having a listening problem and not Ford having a communication problem. Last Friday I called the Ford dealer 5 minutes from my house (where I did not buy my Explorer because I've heard they have terrible service and the salesmen are jerks) about getting the update done over my lunch hour. They took my VIN and a few minutes later said I have the latest version available (ver 2.11). I didn't try to correct them, I hung up and called the dealership where I bought my Explorer that is 30 minutes away. The service operator asked for my VIN and told me there is an update available. she also informed me that they have the update, but don't have any SD Nav cards yet but asked if I wanted to schedule a time for the update anyway. I said yes and she connected me with the service tech to schedule a time. The service tech said they would be happy to install the update but he didn't have any SC cards in yet, but the delivery truck hadn't showed up yet. I said I would still like the update and I will wait for the SD card in the mail. I told him about the service I got from the dealership in my town and he replied, "Every dealer was sent information packets from Ford with the firmware update. Some service departments managers read the service manuals, some do not. Here at (NAME OF DEALERSHIP) our service managers all read the manuals and packets, then pull each of our service techs in and go over the packets, then alert the service operators answering the calls so everyone is on the same page."

Perhaps Ford could have done a better job of communicating with the dealerships and customers. Or maybe some service departments need to remember they are there for the customer and need to be more proactive in reading what Ford sends them.

I'm with you. I'm much more inclined to put the onus on some dealerships rather than Ford. I know of at least one which has its act completely together and I'll bet that there are others. They just paid attention while some did not.

deewan · 03-12-2012, 04:55 PM

Just got my Explorer back. I dropped my Explorer off at the dealership I bought it to have a issue with the third row light staying on after I install LEDS. They called me at noon and said they fixed the light and the mailman brought them another package of SD Nav cards today and wanted to know if I wanted it installed before I came to pick it up or if I wanted to wait for the update in the mail. Ummm, YES! Please install!!!

Picked it up a bit ago, love the new system. Much more responsive. I loved the fact that either the dealership took the time to reprogram all my radio presets, or that the firmware update retains them. Just for fun, I stopped off at the Ford dealership near my house on my way home. Went straight to the service department and asked if it would be possible to get the MFT update installed. They said it would be a week or two and would be quicker for me to wait for the update in the mail AND THEN bring it in for them to install it. Why wait for the USB to then take it ito the dealership?!?!?!?

This leads me to conclude it is the service departments that should get most of the blame, and not Ford for the confusion. Also, that I will never take my Explorer to the Ford dealership near my house NO MATTER WHAT!

chimoman · 03-12-2012, 05:06 PM

LMAO> Yes. Each apple is different. Don't take it to them they sound like a bunch of Shilocs.

03-11-2012, 11:40 PM	#22
Sgt1411 Elite Explorer VanBC/GoodyearAZ 2013 X Limited 4WD Join Date: Feb 2011 Posts: 1,445 Vehicle Specs	I was referring to the carry over issues like the same iPod and other media problems that we saw with V2.11. There are several threads on it, repeat issues. I tried the CUE system at the Auto Show its slick but in reality it will likely have bugs too. I just don't think it will have to be completely re-done and drop GM's customer satisfaction ratings with its lack of stability and performance. The GM reps there mentioned it will migrate into all the top tier models across the entire GM line up. Like many on this forum I like my Ex, I'm just getting tired of fixing a brand new vehicle every month. Bugs are part of being on the bleeding edge, but it's the way the vendor treats the customer and mitigates that inconvenience that really matters to the customer. Just the confusion on this latest upgrade and lack of dealership education is really surprising given the last 12 months of MFT publicity. Wouldn't you want to do everything possible to make this easy for the customer. Just this new issue alone, how many months were we told by the IVT Team that EVERYONE would be getting a mail out USB drive and Nav SD card. Now some Owners log on to SYNCMYRIDE and are getting something completely different told to them. Your vehicle will be required to be taken to the dealership to obtain the Performance Upgrade. Where was that EVER discussed on this forum by IVT or on any other media by Ford. Why introduce another variable into an already confusing, frustrating, and difficult owner experience? __________________ 2013 X Limited 4WD 302A Rapid Spec, Luxury Seat & Technology Package, Tuxedo Black, Charcoal Interior, 20"Polished Aluminum Wheels,Navigation, Dual Panel Moonroof, 2nd Row Buckets & Console, OEM Invision LT Series DVD, Tow Package, Inflatable Seatbelts, 28% Tint Fronts, Husky Liners, OEM Bumper Protector, NuSheild,

03-12-2012, 12:21 AM	#24
Spengracin Wannabe Elite Explorer Fairfield, Ca 2012 AWD Limited Join Date: Jul 2011 Posts: 799 Vehicle Specs	Really when will they learn, I'm fed up fixing te minor issues myself for a 50k car. The upgrade, especially the IVT team should have been forth coming about what was going to happen. Also they should have involved our forum members in the beta test, period. __________________ 2012 Limited EX. Tri-White plat. Dual panel sun roof, 302a package, bliss, pecan interior, 20" polished aluminum wheels, tow package, cross rails for roof rack, Aries Stainlees Nerf bars, upgraded LED interior lighting.

03-12-2012, 07:37 AM	#25
VinceL Wannabe Elite Explorer Spring, TX 2013 Explorer Limited Join Date: May 2011 Posts: 2,164 Vehicle Specs	I don't think it matters if the car is $15K or $50K, if it is on the car, it should work! The car and all of its technology and features should be engineered and tested and verified to function properly regardless of price. It just pisses you off that much more when you spend $50K. I'm getting a sneaky suspicion that the next version is being worked on as we speak, and that this performance upgrade was a 'quick' fix to get the system stabilized and try to sooth Ford's black eye in regard to its customers and the automotive press. I really do hope this is the case... __________________ We just bought American! She got the 2013 Ex Meet the Gray Ghost HERE Check out the Gray Ghost on Fuelly.com Average Mileage: 21.3 Best Tank: 26.5

03-12-2012, 04:55 PM	#28
deewan Wannabe Elite Explorer Cedar Rapids, IA 2012 Explorer Limited Join Date: Jan 2012 Posts: 176 Vehicle Specs	Just got my Explorer back. I dropped my Explorer off at the dealership I bought it to have a issue with the third row light staying on after I install LEDS. They called me at noon and said they fixed the light and the mailman brought them another package of SD Nav cards today and wanted to know if I wanted it installed before I came to pick it up or if I wanted to wait for the update in the mail. Ummm, YES! Please install!!! Picked it up a bit ago, love the new system. Much more responsive. I loved the fact that either the dealership took the time to reprogram all my radio presets, or that the firmware update retains them. Just for fun, I stopped off at the Ford dealership near my house on my way home. Went straight to the service department and asked if it would be possible to get the MFT update installed. They said it would be a week or two and would be quicker for me to wait for the update in the mail AND THEN bring it in for them to install it. Why wait for the USB to then take it ito the dealership?!?!?!? This leads me to conclude it is the service departments that should get most of the blame, and not Ford for the confusion. Also, that I will never take my Explorer to the Ford dealership near my house NO MATTER WHAT! __________________ I always use a little chewing gum on these rides. It filters out the pollutants. Of course you've got some good grillwork there to keep out the ozone. I gotta get this thing up to 95, uh, check out the fluorocarbon output.

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03-11-2012, 11:07 PM	#21
chimoman B New Brunswick Explorer 2011 Ltd Join Date: Feb 2011 Posts: 622 Vehicle Specs	[QUOTE=Sgt1411;2925094]MFT is an absolute disaster, the Performance Upgrade is nothing but a temporary fix and in the first week we already have bugs and carry over issues. If you think Im being too harsh drop by a GM dealer and try the CUE system that is their version of MFT. I have only seen a couple of people mention some minor glitches. No where have I seen carry over issues. Everyone seems extremely pleased with the update. I have run this for the last 4 days. Mine works perfect. The person that was having issues did a master reset (Recommended) and it works now. I haven't seen anyone have to pull any fuses. I have seen the cue system on the internet. Don't get confused. It's for Cadillac. Not a regular GM vehicle. It's only available on Cadillac XTS and ATS luxury sedans and SRX luxury crossover and I don't think it's passed the test of the consumer yet. I don't even think it's on the market. Have you tried it? It's not available on the regular peoples vehicles. That's why Ford is years ahead of Government Bailed Out Motor Company -If you experience problems with phone pairing after you install the Performance Upgrade, try performing a “clean” pairing. First, delete SYNC from your phone’s list of paired Bluetooth devices. Then pair your phone as normal. This Works.

03-12-2012, 12:14 AM	#23
chimoman B New Brunswick Explorer 2011 Ltd Join Date: Feb 2011 Posts: 622 Vehicle Specs	I hear ya. Agree 100% that they completely pooched this up... The delivery of it for sure. As for the upgrade. I personally believe it acceptable. I'm lucky because my phone and BT work with it. I almost bought the I phone. Now I'm glad I went with the Atrix.

03-12-2012, 05:06 PM	#29
chimoman B New Brunswick Explorer 2011 Ltd Join Date: Feb 2011 Posts: 622 Vehicle Specs	LMAO> Yes. Each apple is different. Don't take it to them they sound like a bunch of Shilocs.