Recall???

*gdecamp* · 04-23-2012, 01:24 PM

Got mine in the mail today "Customer Satisfaction Program 12B36". I am due for inspection in May so will roll it into that. I do have issues from time to time where the fan is not blowing cold air, especially at idle waiting for a traffic light or something like that. It starts blowing cold again when I start moving and picking up speed. It is intermittent though....

UCFGreg · 04-23-2012, 01:29 PM

Got mine in the mail as well...will be visiting the dealer shortly for this along with other issues.

Lucille · 04-23-2012, 01:55 PM

My letter came today. "Customer Satisfaction Program"? Okaayy.
Annoying because I was just there for 2 hours with the Sync Upgrade.

new to ford · 04-23-2012, 01:59 PM

Quote:

Originally Posted by gdecamp

Got mine in the mail today "Customer Satisfaction Program 12B36". I am due for inspection in May so will roll it into that. I do have issues from time to time where the fan is not blowing cold air, especially at idle waiting for a traffic light or something like that. It starts blowing cold again when I start moving and picking up speed. It is intermittent though....

Based on that symptom, you should have had the dual fans replaced long time ago! that is one symptom from the TSB back from November 2011.

Brenpatsa · 04-23-2012, 06:18 PM

I picked up my car today and among other things, they checked my cooling fans re: this recall and said they were fine. They reprogrammed them and said that they would probably run more often now.

*gdecamp* · 04-23-2012, 08:07 PM

Quote:

Originally Posted by new to ford

Based on that symptom, you should have had the dual fans replaced long time ago! that is one symptom from the TSB back from November 2011.

Oye! I will make sure I notify them of this when I drop it off...thanks!

rmp301 · 04-24-2012, 03:48 PM

Got my letter today ..... 2012 XLT bought 10/11 ........... This truck and Ford are becoming real pains!

*peterk9* · 04-24-2012, 03:57 PM

Quote:

Originally Posted by rmp301

Got my letter today ..... 2012 XLT bought 10/11 ........... This truck and Ford are becoming real pains!

I haven't received anything yet and that includes a letter telling me that there is an MFT update available! I don't mind too much the dealer visits too much. Get a free coffee or two and a free vehicle wash and get to hang out with the guys for a while and check out the showroom. Besides it is another excuse to get out. My last fillup was March 23rd and I still have a 1/3 of a tank of gas left.

Peter

*peterk9* · 04-26-2012, 12:50 PM

This is a copy of what I posted on another thread regarding the 12B36 program that I had done today.

The (12B36) programming of the PCM will periodically put the fans on at high speed to prevent possible corrsion of the contacts. Apparently the fans are not always on when the engine is up to temperature as I had thought.

Peter

Akmechanic · 04-27-2012, 10:15 PM

I was surprised to get this notice in the mail. I thought the fan issue was only on early 2011 Ex's. My 2012 build date is 11/23/2011...wierd.

xplanfan · 04-30-2012, 11:25 PM

I got one a notice for my 2012. I sent an appointment request in via my dealers website, but so far they have ignored it so this problem must not be a big deal (sarcasm).

Hockey69 · 05-01-2012, 09:11 PM

I got my notice today also. I had my dealer install MFT upgrade 3 weeks ago and they did the service bulletin then. Everything fine so far. Next up "a" pillar TSB

CDNexp · 05-02-2012, 01:39 PM

I got one yesterday. Built November 2011.

*peterk9* · 05-02-2012, 04:06 PM

Quote:

Originally Posted by Hockey69

I got my notice today also. I had my dealer install MFT upgrade 3 weeks ago and they did the service bulletin then. Everything fine so far. Next up "a" pillar TSB

Welcome to the Forum Hockey69.

Brantford, home of the famous '99'. I grew up in London, just down the road a ways.
Enjoy your EXplorer and happy motoring.

Peter

Bill #4 Explorer · 05-03-2012, 05:31 AM

80 degree weather in Chicago yesterday. The Limited did some long ideling. Got the "overheated coolant" warning on the left side LCD screen. Goes in on May 9th for the recall. The dealership already pre-ordered my new fans, as to reduce the waiting time and a second trip in. They'll do the re-program too. Said it will take about 3 hours. No problem.

blwnsmoke · 05-03-2012, 08:02 AM

Quote:

Originally Posted by Bill #4 Explorer

80 degree weather in Chicago yesterday. The Limited did some long ideling. Got the "overheated coolant" warning on the left side LCD screen. Goes in on May 9th for the recall. The dealership already pre-ordered my new fans, as to reduce the waiting time and a second trip in. They'll do the re-program too. Said it will take about 3 hours. No problem.

Why are ypu driving it?? The tsb specifically states Ford will pay for a loaner.. take them up on it and dont risk another overheat.

Bill #4 Explorer · 05-03-2012, 08:05 AM

Quote:

Originally Posted by blwnsmoke

Why are ypu driving it?? The tsb specifically states Ford will pay for a loaner.. take them up on it and dont risk another overheat.

Won't drive it today. I'll be in the convertible.

Temps only escalate when it's sitting. I'm rarely in any traffic. I'm not concerned.

CDNexp · 05-03-2012, 01:20 PM

I ddid the reprogramming today. It took only 30 minutes.

*boss377* · 05-03-2012, 02:34 PM

Had mine done yesterday morning. It's some possible plug corrosion issue. Gave me a chance to walk the lot and showroom for 45-minutes.
Noticed that some of my climate and seat memory settings were lost, but otherwise whatever was done didn't affect me.

*peterk9* · 05-03-2012, 04:01 PM

Quote:

Originally Posted by boss377

Had mine done yesterday morning. It's some possible plug corrosion issue. Gave me a chance to walk the lot and showroom for 45-minutes.
Noticed that some of my climate and seat memory settings were lost, but otherwise whatever was done didn't affect me.

As I mentioned above, the updated reprogram causes the fans to periodically run at high speed to reduce possible corrosion of the cooling fan contacts.
I did notice that the climate settings were changed from what they were but I didn't know about the seat memory settings. I'll have to check and reprogram them. Thanks for that info.

Peter

04-23-2012, 01:24 PM	#41
gdecamp Elite Explorer Long Island, NY 11 X Limited AWD Join Date: Feb 2011 Posts: 567 Vehicle Specs	Got mine in the mail today "Customer Satisfaction Program 12B36". I am due for inspection in May so will roll it into that. I do have issues from time to time where the fan is not blowing cold air, especially at idle waiting for a traffic light or something like that. It starts blowing cold again when I start moving and picking up speed. It is intermittent though.... __________________ George DeCamp http://www.decamp.net/

04-23-2012, 01:29 PM	#42
UCFGreg Wannabe Elite Explorer Austin, TX 2012 XLT Join Date: Feb 2012 Posts: 34 Vehicle Specs	Got mine in the mail as well...will be visiting the dealer shortly for this along with other issues. __________________ 2012 XLT, Blue, 205A, Tow Package, Nav, 20's, Liftgate

04-26-2012, 12:50 PM	#49
peterk9 Toyota Highlander Convert Ottawa, Ontario area 2011 Limited AWD Join Date: Dec 2010 Posts: 4,232 Vehicle Specs	This is a copy of what I posted on another thread regarding the 12B36 program that I had done today. The (12B36) programming of the PCM will periodically put the fans on at high speed to prevent possible corrsion of the contacts. Apparently the fans are not always on when the engine is up to temperature as I had thought. Peter __________________ Peter Explorer Limited White Platinum Tri-Coat,340A (Rapid Spec 302A). Previous rides;'99 Windstar; '02,'06 & 09 4WD Toyota Highlander Limiteds

05-03-2012, 02:34 PM	#59
boss377 Elite Explorer Annandale, Virginia 2011 Limited Join Date: Feb 2011 Posts: 223 Vehicle Specs	Had mine done yesterday morning. It's some possible plug corrosion issue. Gave me a chance to walk the lot and showroom for 45-minutes. Noticed that some of my climate and seat memory settings were lost, but otherwise whatever was done didn't affect me. __________________ Limited 301A, Silver w/ Black Leather, & Trailer Tow 2006 Mustang GT, but that's a different site!

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04-23-2012, 01:55 PM	#43
Lucille Wannabe Elite Explorer NJ Explorer XLT '11 Join Date: Feb 2011 Posts: 153 Vehicle Specs	My letter came today. "Customer Satisfaction Program"? Okaayy. Annoying because I was just there for 2 hours with the Sync Upgrade.

04-23-2012, 06:18 PM	#45
Brenpatsa Wannabe Elite Explorer Virginia 2011 Ford Explorer, Ltd Join Date: Apr 2012 Posts: 22 Vehicle Specs	I picked up my car today and among other things, they checked my cooling fans re: this recall and said they were fine. They reprogrammed them and said that they would probably run more often now.

04-24-2012, 03:48 PM	#47
rmp301 Wannabe Elite Explorer Yonkers, New York 2012 Explorer XLT Join Date: Oct 2011 Posts: 240 Vehicle Specs	Got my letter today ..... 2012 XLT bought 10/11 ........... This truck and Ford are becoming real pains!

04-27-2012, 10:15 PM	#50
Akmechanic Wannabe Elite Explorer Fairbanks, AK 2012 XLT Ex Join Date: Feb 2012 Posts: 57 Vehicle Specs	I was surprised to get this notice in the mail. I thought the fan issue was only on early 2011 Ex's. My 2012 build date is 11/23/2011...wierd.

04-30-2012, 11:25 PM	#51
xplanfan Wannabe Elite Explorer St. Louis, MO 2012 Explorer Limited 4wd Join Date: Jun 2011 Posts: 92 Vehicle Specs	I got one a notice for my 2012. I sent an appointment request in via my dealers website, but so far they have ignored it so this problem must not be a big deal (sarcasm).

05-01-2012, 09:11 PM	#52
Hockey69 Wannabe Elite Explorer Brantford Ontario 2011 Explorer XLT Join Date: Mar 2012 Posts: 1 Vehicle Specs	I got my notice today also. I had my dealer install MFT upgrade 3 weeks ago and they did the service bulletin then. Everything fine so far. Next up "a" pillar TSB

05-02-2012, 01:39 PM	#53
CDNexp Wannabe Elite Explorer Toronto, Ontario Limited 2012 Join Date: Oct 2011 Posts: 63 Vehicle Specs	I got one yesterday. Built November 2011.

05-03-2012, 05:31 AM	#55
Bill #4 Explorer Wannabe Elite Explorer Chicago Area 2011 Explorer Limited Join Date: Feb 2011 Posts: 777 Vehicle Specs	80 degree weather in Chicago yesterday. The Limited did some long ideling. Got the "overheated coolant" warning on the left side LCD screen. Goes in on May 9th for the recall. The dealership already pre-ordered my new fans, as to reduce the waiting time and a second trip in. They'll do the re-program too. Said it will take about 3 hours. No problem.

05-03-2012, 01:20 PM	#58
CDNexp Wannabe Elite Explorer Toronto, Ontario Limited 2012 Join Date: Oct 2011 Posts: 63 Vehicle Specs	I ddid the reprogramming today. It took only 30 minutes.