|
|
|
WWW.Titan-US.Com 22160 cordless impact driver.
|
|
|
|
Reviews
|
Views
|
Date of last review
|
|
2
|
2515
|
Sun July 29, 2012
|
|
 |
|
Recommended By
|
Average Price
|
Average Rating
|
|
50% of reviewers
|
None indicated
|
1.0
|
|
|
|
|
|
supersize
|
|
|
|
Author
|
|
BrooklynBay
Aerostar Forum Moderator
Registered: November 2005
Posts: 45813
|
|
Review Date: Wed July 4, 2012
|
Would you recommend the product? No |
Price you paid?: None indicated
| Rating: 1
|
|
Pros:
|
It comes with two batteries, a charger, and a carry case.
|
|
Cons:
|
The motor has fragile internal gears which strip. The rest of the geartrain seems like it's solid. Very poor customer service.
|
|
I wanted to get a third battery to fit in the carry case when I first purchased this tool, so I called customer service. They were very good back them. I paid around $25 for the spare battery, and they mailed it very quickly. Those days are long gone. It was a new company back then, so I'm sure that they didn't get too many warranty related calls.
I've used this tool only a handful of times until it started to fail. The first sign was a lack of power unrelated to the batteries. My lug nuts became loose shortly after I started to drive, with the wheel wobbling. The internal gears inside the motor finally gave out upon a second use. The company answered my first email a week after I sent it, and said that they will mail a replacement part. The part which came in the mail over a month later was not what I needed. They have failed to respond to emails & voicemails since then. Nobody ever answers the phone at customer service, so you have to request the parts department to get a live person. Even then, they only answer the phone 50% of the time. They promised to send the correct part, but as of this writing (2 month later) have not mailed the correct part or responded to numerous emails & voicemails. The bottom line is to deal with a company which has many cordless power tools, and better customer service. The tool would be more reliable if they didn't put gears inside the motor. Their non power hand tools seem to be fine.
------------------------------
My list of useful threads. My photo gallery.
My product reviews. My list of items for sale.
Aerostar owners thread. Aerostar parts work in Explorers, Rangers, and Bronco II thread. History of the Aerostar thread.
Aerostar Forum. New Members Forum. Ford/Lincoln/Mercury Forum.
|
|
|
|
BrooklynBay
Aerostar Forum Moderator
Registered: November 2005
Posts: 45813
|
|
Review Date: Sun July 29, 2012
|
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 0
|
|
I wanted to post an update. After making constant calls to their company with no results, I received the wrong part a second time. I had an idea. I called, and requested to speak to the shipping department instead of the parts department or customer service. The person who answered the call wasn't the original shipping clerk who sent the wrong part two times, but agreed to listen to my story. He promised to contact the person in charge, and get back to me. I told him that I needed a motor, but he needed authorization before he could ship any part out. He called me back a few minutes later, and said that his boss authorized an entirely new tool to be shipped! I was surprised, thanked him, and felt like I'll believe it when I see it. A week later the tool arrived with one battery (not two), a charger which had a bent electrical contact so it wasn't working, carry case, and an impact gun. It shows that the lowest man in the company could be the most important person that you speak to. I hope that they give him a promotion to either the parts department or customer service. He did more for me in five minutes than anybody else in the company in over two months.
------------------------------
My list of useful threads. My photo gallery.
My product reviews. My list of items for sale.
Aerostar owners thread. Aerostar parts work in Explorers, Rangers, and Bronco II thread. History of the Aerostar thread.
Aerostar Forum. New Members Forum. Ford/Lincoln/Mercury Forum.
|
|
|
|
|
|
|
|
|
Statistics
|
| Users |
223,493 |
| Products |
464 |
| Reviews |
867 |
| Views |
3,473,913 |
|
Random Products - Tools
|
Chicago Electric Tool 1/2'' IMPACT WRENCH WITH CASE
chriswells78
|
WWW.FireStormTools.Com FS105WS miter saw stand.
BrooklynBay
|
|
Ford Explorer Ranger Enthusiasts "Serious Explorations"®
