11" XLT
New Member
- Joined
- February 28, 2011
- Messages
- 1
- Reaction score
- 0
- City, State
- Chicago
- Year, Model & Trim Level
- 2011 Ford Explorer XLT
Hello all, first post but here it goes. I purchased a 2011 Ford Explorer XLT with the 202A package (includes Sync and My Ford Touch). Everything worked fine for the first two weeks aside from the clock resetting itself three times and two "scheduled maintenance updates". Last week the center counsel screen went "blank" and it hasn't come back on since. I have been to two dealers and have spoken to the dealership where I purchased my vehicle and nobody had a solution to fix the problem. I then spoke to Ford's corporate office and they told me that they have created a Technical Service Bulletin to correct this problem by March 8th!!! In the meantime I have no radio, heated seats, rear heat, reverse camera, or bluetooth phone. Ford had promised to get back to me today and failed to do so. Their customer service thus far has been less than helpful to put it nicely. Has anybody else experienced these problems?