oneofayykind
New Member
- Joined
- March 14, 2012
- Messages
- 1
- Reaction score
- 0
- City, State
- MA
- Year, Model & Trim Level
- 2011 Ford Explorer
I have been extremely disappointed in how Ford is handling the issues with their Sync system. I'm a previous Range Rover owner who decided to trade in my 07 Rover for a new Explorer about 8 months ago. I made the switch because I didn't want to spend what we spent on the Rover this time around, and loved the idea of the Sync system. I also loved all the changes Ford made to their lineup and have heard nothing but great things this past year about Ford. I told myself long ago I would never buy an American made car again after the issues I had in college with my Chevy Blazer, but I went against my word and decided to give Ford another shot and what a mistake it has been.
This Sync system has been reset by different Ford dealers 3 times now and the first time they actually said they replaced something that had burned out when my screen went black. I've also brought it in to be updated once or twice now, and never has Ford been transparent with their updates/upgrades and I've known what they have done to fix any issues. I was recently told that Ford now is promising their dealers a mid year long term fix to this issue and that it's quite possible the issue will happen again. I wonder if the "long term fix" is even 3-4 months out or if this is Ford's way if dealing with the issue to curb angry customers.
My biggest issues hasn't even been with the Sync system blacking out and needing to be reset at the dealer, but rather the fact that after I moved out of the state I bought my Ford in, I now need to rent a car while getting these issues fixed. Ford is asking me to spend my own money to rent a car while having my known issue fixed. I have called every dealer in my area and no dealer provides loaner cars to their Ford customers unless you bought the car their. I don't know why I expected anything less though to be honest and I think it's a shame. I'm one Ford customer that came back to Ford to give them another shot, but won't make that same mistake when my lease it up. The folks at the service desk while calling to make an appointment, and when coming to drop off and pick up the vehicle, are extremely rude. They made me go find my car in the lot in the dark when I picked the vehicle up. And the list goes on and on. I hope others out there who have made the same decision I have will think twice before buying another Ford in the future. You don't get the same customer service from Ford that you would from a foreign auto maker like Lexus or Range Rover. Yes you are paying a little more for a Lexus than you are a Ford, but I still dropped 42k on a loaded Explorer and would appreciate better service.
Am I the only one who feels like Ford doesn't care here? Is 42k not enough money to spend these days to get the white glove treatment I think you should expect to receive? I've decided to write a formal written complaint to Ford corporate but I figured I would post on here to see what all the Ford owners of the world think.
Sorry for the long rant
-New Ford Owner
This Sync system has been reset by different Ford dealers 3 times now and the first time they actually said they replaced something that had burned out when my screen went black. I've also brought it in to be updated once or twice now, and never has Ford been transparent with their updates/upgrades and I've known what they have done to fix any issues. I was recently told that Ford now is promising their dealers a mid year long term fix to this issue and that it's quite possible the issue will happen again. I wonder if the "long term fix" is even 3-4 months out or if this is Ford's way if dealing with the issue to curb angry customers.
My biggest issues hasn't even been with the Sync system blacking out and needing to be reset at the dealer, but rather the fact that after I moved out of the state I bought my Ford in, I now need to rent a car while getting these issues fixed. Ford is asking me to spend my own money to rent a car while having my known issue fixed. I have called every dealer in my area and no dealer provides loaner cars to their Ford customers unless you bought the car their. I don't know why I expected anything less though to be honest and I think it's a shame. I'm one Ford customer that came back to Ford to give them another shot, but won't make that same mistake when my lease it up. The folks at the service desk while calling to make an appointment, and when coming to drop off and pick up the vehicle, are extremely rude. They made me go find my car in the lot in the dark when I picked the vehicle up. And the list goes on and on. I hope others out there who have made the same decision I have will think twice before buying another Ford in the future. You don't get the same customer service from Ford that you would from a foreign auto maker like Lexus or Range Rover. Yes you are paying a little more for a Lexus than you are a Ford, but I still dropped 42k on a loaded Explorer and would appreciate better service.
Am I the only one who feels like Ford doesn't care here? Is 42k not enough money to spend these days to get the white glove treatment I think you should expect to receive? I've decided to write a formal written complaint to Ford corporate but I figured I would post on here to see what all the Ford owners of the world think.
Sorry for the long rant
-New Ford Owner