moegielaka
New Member
- Joined
- June 4, 2016
- Messages
- 2
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- Year, Model & Trim Level
- 2016 ford explorer xlt aw
So I got my 2016 xlt last friday. Hot off the presses. Get it home and notice a dark line in the paint on the hood. Like it was touched up with a tube from Canadian Tire. Also noticed the second day the leather stitching on the two front seats had pulled away and tore a bit of the leather. I complain to the dealer and I bring it in for them to see. They take pics and as they are doing that I notice a glob of junk underneath the paint on the quarter panel on the drivers side. After looking at the car the warranty guy tells me they are probably going to have to paint my whole hood over and the quarter panel. He said they would repair or replace my seats. Is this really acceptable for a car that was special ordered? They ran out of 2016 good hoods and quarter panels they were left with seconds and had to compromise? Not sure if this happens a lot or not but I guess Im looking for answers. What are my rights as a customer?
I told them I wanted a new car and he just keeps telling me they will fix my car and make everything right. I dont think thats satisfactory since I ordered this car to what I wanted and I expected it to be in perfect condition. Super dissapointed.
And then I noticed a big chunk of paint out of the roofline by the drivers door. It just keeps getting better.
I went for the protection package to get the leather warranty and paint wax and end up with this.
Can anybody tell me if this is common with special orders? Its like I picked up a car off a used lot.
I told them I wanted a new car and he just keeps telling me they will fix my car and make everything right. I dont think thats satisfactory since I ordered this car to what I wanted and I expected it to be in perfect condition. Super dissapointed.
And then I noticed a big chunk of paint out of the roofline by the drivers door. It just keeps getting better.
I went for the protection package to get the leather warranty and paint wax and end up with this.
Can anybody tell me if this is common with special orders? Its like I picked up a car off a used lot.