ckelly14
New Member
- Joined
- June 17, 2013
- Messages
- 1
- Reaction score
- 0
- City, State
- Charleston SC
- Year, Model & Trim Level
- 2013 Explorer Sport
My wife and I purchased a 2013 Ford Explorer sport in July 2013, and although we love the ride and look of it, we've had a number of issues. I have counted 12 separate problems requiring service, including 4 trips for vibration and rattling of the panoramic moonroof. Unfortunately, this still is an issue after having the roof completely replaced.
I called Ford customer service and the very nice person I spoke with said I may be in line for a vehicle "buy-back" due to the number of repairs. She escalated my case to a regional rep that I have not heard from yet.
I have seen mention of "case escalation" multiple times on this board, and wonder if they ever hear from anyone? Considering a lemon law claim but I assume this is a last resort.
If anyone has any suggestions, let me know.
Thanks
Chuck
I called Ford customer service and the very nice person I spoke with said I may be in line for a vehicle "buy-back" due to the number of repairs. She escalated my case to a regional rep that I have not heard from yet.
I have seen mention of "case escalation" multiple times on this board, and wonder if they ever hear from anyone? Considering a lemon law claim but I assume this is a last resort.
If anyone has any suggestions, let me know.
Thanks
Chuck