aardwark96
New Member
- Joined
- December 23, 2018
- Messages
- 2
- Reaction score
- 0
- Year, Model & Trim Level
- 2017 Ford Explorer XLT
Had an appointment dropped off at 700 am on tuesday, promised back by wed or thu, but got vehicle at Friday 1:00 PM. Was told 2 day delay was because of christmas rush. I understand about the loaner without ESP - talked to the salesperson (who had promised me the world at the time of purchase, including after sales service) - but unfortunately it was out of his hands he said, there were plenty of loaners available at this high volume dealer but apparently they do not want my future business, had to pay 150 for 3 days rental car from enterprise. Ford should have the decency to provide you with a free loaner for fixing a design flaw present since 2011. what a greedy company.