While not specifically mentioned - wonder if this could be a remedy:
SSM 48386 - 2020 Explorer - ST And Platinum Trim Level - Various IPC Features Inoperative -Built On Or Before 01-Jul-2019
Some 2020 Explorer vehicles equipped with ST or Platinum trim levels and speedometers reading miles per hour (MPH) built on or before 01-Jul-2019 may exhibit various instrument panel cluster (IPC) features inoperative such as trip meter shows only zeros for miles/timer and dashes for MPG, fuel economy only shows dashes, eco coach shows 99 percent, unable to control dimming, and/or lighting intensity does not change with ambient light level (day/night). This may be due to thesoftware in the IPC. To correct the condition, perform the Instrument Panel Cluster (IPC) Software Update using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
APPLICABLE VEHICLES
2020 CAR: TW U625N EXPLORER
2020 CAR: TW U625N EXPLORER