JB Dial
Member
- Joined
- February 17, 2020
- Messages
- 12
- Reaction score
- 2
- City, State
- Dublin, Ga
- Year, Model & Trim Level
- 2020, Explorer Limited
Update: The Ford representative called me back. They are speaking with the service director at my local dealership to determine the next part or group of parts above what is needed in the bulletin since they are unable to get all of the parts in because of a national back order. She communicated they are discussing whether or not to replace the entire transmission as the next logical step to take. I am not sure how I feel about this I believe I would rather replace parts than an entire transmission at this point but I am no mechanic.
We have a 2020 Limited Explorer. It is harsh shifting from 1st to 2nd or 2nd to 3rd. Not sure which and it generally seems to be when we leave the house initially for the day. Initially the TSB for transmission cooler replacement showed up on my wife's Ford Pass app so we took in to have replaced. Still experiencing issues. I dont know the exact mileage but it was at the last oil change so probably around 10K miles. Car currently has 14K miles on the odometer and is approx. 1 year old next month.
I took the car back into the dealership and I was informed there was a new bulletin dated November 19, 2020 - titled 10R60/10R80-Harsh Engagement/Harsh Shift/Delayed Shift with or without DTCs.
I was told the parts are on back order Nationwide but include Main Valve Body and approx 8 more parts if need replacement after inspection.
I was also told by the technician and the Service Desk staff that it was ok for me to drive the vehicle - more about this in a minute.
Somewhat frustrated I called Ford and initiated a customer service ticket with them. I explained I had 3 concerns:
1. Longevity of the car
2. Should I really be driving the car
3. Timely repair
1. The agent called me back that day and said that they could offer an extended warranty at no charge (5 additional years and 75K additional miles). So since the car is 1 year old and 14K miles, I would have Premium warranty (whatever it is called - highest version) with $100 deductible for 6 years or 89K miles, which ever comes first. This is not how warranties are normally done so I have questioned if this is correct multiple times and waiting on a supervisor to call back. We will likely keep the car for at least 5 years and will put at least 100K miles so was hoping they would take the warranty out to 100K but she said that is the very best offer they can provide.
2. In reagards to driving the car in the meantime - The agent told me that it was up to the dealership. No disrespect to my dealership but I would think Ford should provide some guidance from Corporate engineers if the vehicles should be parked under these circumstances and make the decision over the local tech at the dealership. The TSB does not mention that I have found yet. The agent told me that she has no way to get guidance from Corporate on this issues and I find that hard to believe. I am worried about long term damage if I continue to drive the vehicle. Pending further discussion with the supervisor but I doubt it will get me much further. Also see next topic about maybe why I was sent home with car and I want some advice or clarification...
3. In regards to timely repair - I question if they sent me home because parts were on back order and it would mean the car would sit at the dealership for 30+ days....does this not have some play in the buy back process? The agent did tell me that they have all the parts except one that is on National backorder and I am not sure which one.
If anyone has feedback on how the warranty offer works, please chime in. If you have experience with this Bulletin, please chime in. If you have experience regarding driving the vehicle with main valve body issues, please chime in. Lastly if you have experience regarding potential 30 plus days if the car was sitting at the dealership and if that plays into why they may have sent me home, please chime in.
We have a 2020 Limited Explorer. It is harsh shifting from 1st to 2nd or 2nd to 3rd. Not sure which and it generally seems to be when we leave the house initially for the day. Initially the TSB for transmission cooler replacement showed up on my wife's Ford Pass app so we took in to have replaced. Still experiencing issues. I dont know the exact mileage but it was at the last oil change so probably around 10K miles. Car currently has 14K miles on the odometer and is approx. 1 year old next month.
I took the car back into the dealership and I was informed there was a new bulletin dated November 19, 2020 - titled 10R60/10R80-Harsh Engagement/Harsh Shift/Delayed Shift with or without DTCs.
I was told the parts are on back order Nationwide but include Main Valve Body and approx 8 more parts if need replacement after inspection.
I was also told by the technician and the Service Desk staff that it was ok for me to drive the vehicle - more about this in a minute.
Somewhat frustrated I called Ford and initiated a customer service ticket with them. I explained I had 3 concerns:
1. Longevity of the car
2. Should I really be driving the car
3. Timely repair
1. The agent called me back that day and said that they could offer an extended warranty at no charge (5 additional years and 75K additional miles). So since the car is 1 year old and 14K miles, I would have Premium warranty (whatever it is called - highest version) with $100 deductible for 6 years or 89K miles, which ever comes first. This is not how warranties are normally done so I have questioned if this is correct multiple times and waiting on a supervisor to call back. We will likely keep the car for at least 5 years and will put at least 100K miles so was hoping they would take the warranty out to 100K but she said that is the very best offer they can provide.
2. In reagards to driving the car in the meantime - The agent told me that it was up to the dealership. No disrespect to my dealership but I would think Ford should provide some guidance from Corporate engineers if the vehicles should be parked under these circumstances and make the decision over the local tech at the dealership. The TSB does not mention that I have found yet. The agent told me that she has no way to get guidance from Corporate on this issues and I find that hard to believe. I am worried about long term damage if I continue to drive the vehicle. Pending further discussion with the supervisor but I doubt it will get me much further. Also see next topic about maybe why I was sent home with car and I want some advice or clarification...
3. In regards to timely repair - I question if they sent me home because parts were on back order and it would mean the car would sit at the dealership for 30+ days....does this not have some play in the buy back process? The agent did tell me that they have all the parts except one that is on National backorder and I am not sure which one.
If anyone has feedback on how the warranty offer works, please chime in. If you have experience with this Bulletin, please chime in. If you have experience regarding driving the vehicle with main valve body issues, please chime in. Lastly if you have experience regarding potential 30 plus days if the car was sitting at the dealership and if that plays into why they may have sent me home, please chime in.