After 8 days in the shop, I just picked up my Explorer.
Guess what???
SAME PROBLEMS EXIST.
They replaced the Hub and the memory card and I was told that the regional engineer went through everything and determined that this was what I needed. He never returned to confirm the correction. I never got to speak with him. My car was returned to me in the same condition I left it in. The systems do not work. We put in an address and watched the thing take a full ten minutes to plan a route TWO BLOCKS AWAY. It won't recognize my iphone through USB. When I call in to Sync Services, the voice is too faint to respond to. Before I would call and recall and recall until you could hear it. Same damn problem happening again. Same delays in operation. All of it.
I requested specifically that they do a full software reinstall. Apparently, the engineer didn't see this as necessary, as this was not done. All of my settings were still valid in the car, so I'm curious if the engineer really did a single thing. I have requested a full reinstall every single time I talk to them and I get shined saying that they Ford system won't allow this to take place. I call BS. This thing needs a full software reinstall. Period. That is exactly what you would do with a computer that is misbehaving and this is NO DIFFERENT.
I hate this car. I am telling every person I can not to buy one.
I'm also contacting an attorney in the morning to discuss California Lemon Law, to prepare for what I see as an eventual necessity.
This car is a complete piece of crap.