What is the "PTU" fluid and what does it have to do with the smell?
After a year and a half the smell is finally gone! Looks like the fix "fixed" it. Too bad it took sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo long.
I dropped it off at the dealership in the morning. They furnished me with a rental. I picked up the Explorer in the afternoon and the smell was finally gone.
Thanks.
... I will post again after a few weeks to let you know if it returns. I am glad I listened to my wife and got an extended warranty.
After a year and a half the smell is finally gone! Looks like the fix "fixed" it. Too bad it took sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo long.
I dropped it off at the dealership in the morning. They furnished me with a rental. I picked up the Explorer in the afternoon and the smell was finally gone.
Thanks.
Ok, what do i tell the service department to describe the situation. Is there some kinda service number or other means to get this issue addressed?
Thanks in advance!
After a year and a half the smell is finally gone! Looks like the fix "fixed" it. Too bad it took sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo long.
I dropped it off at the dealership in the morning. They furnished me with a rental. I picked up the Explorer in the afternoon and the smell was finally gone.
Thanks.
Glad to hear your smell seems to be resolved. I take mine into the dealer again on Monday for a ride a long. Too bad Texas is too far or me to drive right now because I'd take it to your dealer !!! All my dealer has done so far has been given me the "deer in the headlights " look when I describe the smell to them, they don't know the TSB # and can't find it , and neither can the Regional CSM...pretty sad.
Did you give them the TSB number? (12-12-4)Glad to hear your smell seems to be resolved. I take mine into the dealer again on Monday for a ride a long. Too bad Texas is too far or me to drive right now because I'd take it to your dealer !!! All my dealer has done so far has been given me the "deer in the headlights " look when I describe the smell to them, they don't know the TSB # and can't find it , and neither can the Regional CSM...pretty sad.
Eat a lot of beans tomorrow.Yep. Got Crystal involved and she got the regional rep for my area involved. He's the one who also couldn't find the TSB. It would be rather funny if it wasn't so darn pathetic. I will most likely print it off for them as well. However They apparently have to smell the problem first before doing anything. Hence the ride along on Monday.
To the top you go. This is a flawed vehicle. Thanks 'ford'. Lower case because you just got your ass handed to you by Hyundai. Haha Hyundai? I wish i could see the faces in the boardroom. Poor sacks.
Not sure what this is all about but the Hyundai-Kia group has put out some of the best vehicles in the past few years. They are a very serious force in the automotive industry and have taken sales away from many of the more established manufacturers.To the top you go. This is a flawed vehicle. Thanks 'ford'. Lower case because you just got your ass handed to you by Hyundai. Haha Hyundai? I wish i could see the faces in the boardroom. Poor sacks.
Welcome to the Forum tslate.:wavey:I was actually trying to find information on poor acceleration of the 2013 Explorer but found this. Which is ironic since the burnt oil smell happened to me right after I floored it. The two times I did this I was going probably 50-60 and was trying to pass. Both times not only did the truck not respond as much as I'd like after all the the whining of the pistons I ended up with the smell. So good to see there's a resolution but am I expecting too much on the acceleration issue? Also it's winter now (about 20-30) in the mornings and it really seems to take a lot of warmup to just go. Owned a 1988 Explorer for 13 years before colliding with a deer, hence the new truck, about 6 months old. I never used to go this long without an oil change but have kept to the every 5K miles(I'm almost at 10K now), so opinions on that would be appreciated.
Thanks
Ok, what do i tell the service department to describe the situation. Is there some kinda service number or other means to get this issue addressed?
Thanks in advance!
It looks to me like you need to PM Crystal and get a Ford Regional Rep involved. Also take it to a different dealer.
Yep. Got Crystal involved and she got the regional rep for my area involved. He's the one who also couldn't find the TSB. It would be rather funny if it wasn't so darn pathetic. I will most likely print it off for them as well. However They apparently have to smell the problem first before doing anything. Hence the ride along on Monday.
I was actually trying to find information on poor acceleration of the 2013 Explorer but found this. Which is ironic since the burnt oil smell happened to me right after I floored it. The two times I did this I was going probably 50-60 and was trying to pass. Both times not only did the truck not respond as much as I'd like after all the the whining of the pistons I ended up with the smell. So good to see there's a resolution but am I expecting too much on the acceleration issue?...