VinceL
Explorer Addict
- Joined
- May 24, 2011
- Messages
- 2,301
- Reaction score
- 4
- City, State
- Frisco, TX
- Year, Model & Trim Level
- 2013 Explorer Limited
Here is most likely the last update on the Gray Ghost. Tomball Ford has been super in repairing our car, and I highly recommend their service department. I have nothing good to say about Ford corporate though. I stopped hearing from the regional manager, I suppose they had nothing more to say. They did offer to pay one month's car payment (which I thought was a nice gesture), but I guess it is unfortunate for us that we paid cash for the car, so we get nothing... I even asked that they replace the upper seat cover where the leather finish is failing instead, but I received no reply. That is when I stopped hearing from them. The car is okay, but it is the most trouble prone vehicle I have ever owned. I suppose I should be thankful that it has started every time we needed it to. I understand that things go wrong sometimes, but there have been a lot of little irritating things that are ruining the ownership experience for me. Ford could have stepped up to the plate and made the car what it should have been, but they did not. It is a shame. They could take a page from Subaru's playbook. When I had an issue with my Legacy, I was given a loaner car (without even asking for one) and was called (not emailed) several times by the customer service rep at Subie HQ asking if the dealership was taking good care of me. That is how it should be done. Ford, you need to take some notes. I was very interested in the new Lincoln MKC as a vehicle to consider, but I think I am going to scratch it off my list now. Not so much because I fear Ford's product quality, but I fear the quality of Ford's customer service.
Ugh... and one last thing... the A/C still blows stinky, nasty air!
Ugh... and one last thing... the A/C still blows stinky, nasty air!